{"id":100655,"date":"2026-07-11T08:39:51","date_gmt":"2026-07-11T08:39:51","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/sme-cluster-manager-western\/"},"modified":"2026-07-11T08:39:51","modified_gmt":"2026-07-11T08:39:51","slug":"sme-cluster-manager-western","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/kisumu\/sme-cluster-manager-western\/","title":{"rendered":"SME Cluster Manager &#8211; Western"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"SME Cluster Manager - Western\", \"description\": \"Job Summary\\nReporting to the Head of Small and Medium Enterprises SME, the jobholders will directly lead a relationship team managing a portfolio of Small & Medium Enterprises SMEs with annual turnover of over Kshs 30 million in addition to their own portfolio in selected regions.\\nManaging and coordinating Cluster SME Sales Management process for relationship managed clients\\nThe jobholder will also have a key role in championing and managing change as a result of initiatives\/programmes impacting the SME Business segment within the cluster.\\nThe role holder will be responsible for the full SME Targets for their specified Cluster including the portfolio business.\\nGrow SME Market Share in their cluster by Identifying opportunities for growth and executing.\\nManage SME NPS for the cluster >60\\nMaximize sustainable risk-adjusted portfolio contribution \/ EP on both an individual portfolio and aggregate team\/Cluster basis\\nTo ensure there is sufficient focus on SME Enterprises, with overall responsibility for the delivery of regional sales and service targets, including product penetration.\\nResponsibilities\\nKey accountabilities\/Deliverables\/Outcomes\\nSales and Service \u2013 35%\\nGrow own and sub-team\u2019s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.\\nFormulate SME business development strategies and objectives to meet changing market needs.\\nCreate relationships with SME Relationship Managers\/SME Bankers\/Universal Bankers in assigned branches to ensure that any customer needs and service issues are communicated and followed up on timeously.\\nProactively research competitive\u00a0threats\/opportunities\u00a0within the cluster\u2019s market and geographical area.\\nIncrease product penetration for existing customer base by reviewing own and team\u2019s portfolio to determine potential cross sells and proactively recommend new products to customers.\\nConduct regular face-to-face customer visits and arrange focused social events and individual entertainment. Having primary responsibility of top Revenue generating clients for SME.\\nInitiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to SME credit for approval.\\nConduct risk analysis on the customer base including financial statements and their current portfolio held with Absa. Submit proposals to SME Credit Risk for new loan applications including motivating interest rates based on the risk profile at the time.\\nCommunicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points including introductions to new personnel and new product changes.\\nIn conjunction with the SME Head, organize SME meetings \/ conferences aimed at exploring ways of raising our game to beat competition.\\nChampion the culture of change needed to reinforce consistent sales and service performance\\nEstablish and maintain excellent working relationships with key stakeholders and colleagues in own and other functions to deliver first class sales and service to customers.\\nPro-actively support the Business Club\/Women in Business proposition, providing input to seminars and trips arranged for customers, and ensuring a high level of customer retention.\\nOnboard Relationship Managed clients for assigned cluster\\nPeople Management \u2013 30%\\nLead the SME Relationship Managers in the cluster using a team-based management approach.\\nCoach the cluster team LG, UBs, Bankers. ARMs RMs members on SME, relationship development, service quality and risk.\\nSupport team members to identify their strengths and weaknesses in their own skills and support development of personal development plans\\nAgree PM objectives and assess performance of SME Relationship Managers against agreed PM objectives.\\nBuild and develop a high performing team through embedding performance development and coaching.\\nRegularly review patterns of staff performance based on the sales dashboard and balanced scorecard statistics\\nSign off leave requests received from the team members.\\nInitiate discipline charges for the team as and when required, following the laid down Disciplinary, Capability & Grievance processes discipline process on advise from HR. Also acts as first level escalation point for grievance\\nAct as the escalation point for their unresolved queries and complaints on SME received from the entire cluster.\\nMotivate staff to deliver, and ensure they are recognized through recognition schemes.\\nBusiness Management \u2013 35%\\nWork with the cluster team to achieve sales targets in the cluster\/region through business development activities. Ensure a proper sales discipline is in place i.e. each SME RM\/Banker submits weekly sales plans, and reports on realization of the same.\\nAgree sales and services targets for the team against key financial, sales, service and operational targets.\\nThrough regular client surveys formal\", \"datePosted\": \"2026-07-08\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Absa Bank Limited\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Kisumu\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-15T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Absa Bank Limited<\/p>\n<p><strong>Location:<\/strong> Kisumu<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-15<\/p>\n<h3>Job Description<\/h3>\n<p>Job Summary<br \/>Reporting to the Head of Small and Medium Enterprises SME, the jobholders will directly lead a relationship team managing a portfolio of Small &#038; Medium Enterprises SMEs with annual turnover of over Kshs 30 million in addition to their own portfolio in selected regions.<br \/>Managing and coordinating Cluster SME Sales Management process for relationship managed clients<br \/>The jobholder will also have a key role in championing and managing change as a result of initiatives\/programmes impacting the SME Business segment within the cluster.<br \/>The role holder will be responsible for the full SME Targets for their specified Cluster including the portfolio business.<br \/>Grow SME Market Share in their cluster by Identifying opportunities for growth and executing.<br \/>Manage SME NPS for the cluster >60<br \/>Maximize sustainable risk-adjusted portfolio contribution \/ EP on both an individual portfolio and aggregate team\/Cluster basis<br \/>To ensure there is sufficient focus on SME Enterprises, with overall responsibility for the delivery of regional sales and service targets, including product penetration.<br \/>Responsibilities<br \/>Key accountabilities\/Deliverables\/Outcomes<br \/>Sales and Service \u2013 35%<br \/>Grow own and sub-team\u2019s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.<br \/>Formulate SME business development strategies and objectives to meet changing market needs.<br \/>Create relationships with SME Relationship Managers\/SME Bankers\/Universal Bankers in assigned branches to ensure that any customer needs and service issues are communicated and followed up on timeously.<br \/>Proactively research competitive\u00a0threats\/opportunities\u00a0within the cluster\u2019s market and geographical area.<br \/>Increase product penetration for existing customer base by reviewing own and team\u2019s portfolio to determine potential cross sells and proactively recommend new products to customers.<br \/>Conduct regular face-to-face customer visits and arrange focused social events and individual entertainment. Having primary responsibility of top Revenue generating clients for SME.<br \/>Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to SME credit for approval.<br \/>Conduct risk analysis on the customer base including financial statements and their current portfolio held with Absa. Submit proposals to SME Credit Risk for new loan applications including motivating interest rates based on the risk profile at the time.<br \/>Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points including introductions to new personnel and new product changes.<br \/>In conjunction with the SME Head, organize SME meetings \/ conferences aimed at exploring ways of raising our game to beat competition.<br \/>Champion the culture of change needed to reinforce consistent sales and service performance<br \/>Establish and maintain excellent working relationships with key stakeholders and colleagues in own and other functions to deliver first class sales and service to customers.<br \/>Pro-actively support the Business Club\/Women in Business proposition, providing input to seminars and trips arranged for customers, and ensuring a high level of customer retention.<br \/>Onboard Relationship Managed clients for assigned cluster<br \/>People Management \u2013 30%<br \/>Lead the SME Relationship Managers in the cluster using a team-based management approach.<br \/>Coach the cluster team LG, UBs, Bankers. ARMs RMs members on SME, relationship development, service quality and risk.<br \/>Support team members to identify their strengths and weaknesses in their own skills and support development of personal development plans<br \/>Agree PM objectives and assess performance of SME Relationship Managers against agreed PM objectives.<br \/>Build and develop a high performing team through embedding performance development and coaching.<br \/>Regularly review patterns of staff performance based on the sales dashboard and balanced scorecard statistics<br \/>Sign off leave requests received from the team members.<br \/>Initiate discipline charges for the team as and when required, following the laid down Disciplinary, Capability &#038; Grievance processes discipline process on advise from HR. Also acts as first level escalation point for grievance<br \/>Act as the escalation point for their unresolved queries and complaints on SME received from the entire cluster.<br \/>Motivate staff to deliver, and ensure they are recognized through recognition schemes.<br \/>Business Management \u2013 35%<br \/>Work with the cluster team to achieve sales targets in the cluster\/region through business development activities. Ensure a proper sales discipline is in place i.e. each SME RM\/Banker submits weekly sales plans, and reports on realization of the same.<br \/>Agree sales and services targets for the team against key financial, sales, service and operational targets.<br \/>Through regular client surveys formally and informally identify any broader issues in the customer base around pricing, product promotions and product features. Feed any identified trends back to the Head of SME Banking for further follow-up.<br \/>On a regular basis, interface with product specialists, in particular the Vehicle and Asset Finance team, to ensure that product knowledge is kept up to date and that all opportunities are followed up.<br \/>Disseminate SME policy, product, service quality and marketing information to branches in the allocated area and educate SME Relationship Managers\/Branch Managers\/SME Bankers\/Universal Bankers in the cluster on SME campaigns and SME products.<br \/>Together with SME Credit, conduct annual reviews of existing facilities to check utilization and the continued health of the cluster SME portfolio.<br \/>Monitor conformance of team using new relationship development procedures.<br \/>Review excess reports and approve excesses within assigned limits.<br \/>Champion, manage and monitor implementation of change programs\/initiatives impacting the cluster team<br \/>Consult customer owners\/managers on financial\/credit issues and general business practice\/ideas.<br \/>Develop Customer Relationship Plans for selected customers in portfolio across the sub-team and provide a quality assurance role.<br \/>Assess quality of credit applications from the cluster through sampling credit applications<br \/>Role\/person specification<br \/>Qualification<br \/>A degree from a reputable institution<br \/>Experience<br \/>Minimum 3 years in SME sales management experience in a bank with good appreciation of Absa\u2019 business culture, objectives, products and services.<br \/>Proven track record in SME sales, SME credit risk relationship and portfolio management<br \/>Role holder will be required to be able to travel to visit branches within their assigned region on a regular basis to support<br \/>People manager experience<br \/>Up to date knowledge of competitor and market activity in local area<br \/>High attention to detail &#038; high sense of urgency.<br \/>The need to be flexible and adaptable in order to meet the challenging demands of the job.<br \/>Ability to work under pressure to very tight timescales whilst producing output of the highest quality.<br \/>Ability to deal with and relate well with staff of all levels.<br \/>High focus on internal customer service excellence.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Absa Bank Limited on absa.wd3.myworkdayjobs.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1273302\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-15 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Absa Bank Limited Location: Kisumu Job Type: Full Time Apply Before: 2026-07-15 Job Description Job SummaryReporting to the Head of Small and Medium Enterprises SME, the jobholders will directly lead a relationship team managing a portfolio of Small &#038; Medium Enterprises SMEs with annual turnover of over Kshs 30 million in addition to their [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1571],"tags":[1538,1425,1413,1412],"class_list":["post-100655","post","type-post","status-publish","format-standard","hentry","category-jobs","category-kisumu","tag-absa-bank-limited","tag-full-time","tag-job-listing","tag-myjobmag"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=100655"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/100655\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=100655"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=100655"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=100655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}