{"id":101837,"date":"2026-07-15T15:55:21","date_gmt":"2026-07-15T15:55:21","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/english-speaking-customer-support-agent-technical-support-experience\/"},"modified":"2026-07-15T15:55:21","modified_gmt":"2026-07-15T15:55:21","slug":"english-speaking-customer-support-agent-technical-support-experience","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/english-speaking-customer-support-agent-technical-support-experience\/","title":{"rendered":"English Speaking Customer Support Agent (Technical Support Experience)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"English Speaking Customer Support Agent (Technical Support Experience)\", \"description\": \"What You\u2019ll Do\\nDeliver exceptional customer support through email, live chat, and phone.\\nResolve customer enquiries by following established support processes and knowledge base articles.\\nTroubleshoot common technical issues such as login and password problems, account access issues, basic product setup and configuration, common application or website errors, connectivity or user-facing issues using guided troubleshooting steps.\\nClearly explain solutions in a professional and customer-friendly manner.\\nAccurately document customer interactions and categorize support tickets.\\nEscalate complex or non-standard issues to specialized support teams when required.\\nIdentify recurring customer issues and provide feedback to improve internal processes and documentation.\\nCollaborate with team to continuously improve the customer experience.\\nWho You Are\\nExcellent command of English spoken and written with solid verbal and written communication skills.\\nAt least 1 year of experience in Customer Service, Customer Support, Helpdesk, Service Desk, or similar customer-facing roles.\\nComfortable assisting customers with basic technical troubleshooting using structured guides and documented workflows.\\nFamiliar with common web applications, mobile apps, and online platforms.\\nAble to quickly learn new software and navigate multiple systems simultaneously.\\nStrong problem-solving skills with the ability to identify issues by following established troubleshooting procedures.\\nCalm, patient, and empathetic when supporting customers with technical or service-related concerns.\\nExcellent attention to detail and documentation skills.\\nComfortable escalating issues that fall outside documented support procedures.\\nFamiliarity with CRM or helpdesk platforms such as Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, or similar is an advantage.\\nBasic understanding of concepts such as user accounts, browsers, passwords, internet connectivity, or software configuration is preferred but not required.\\nIdeal Background\\nCandidates may have experience in roles such as:\\nCustomer Support Representative\\nCustomer Service Agent\\nHelpdesk Agent\\nSaaS Customer Support\\nE-commerce Customer Support\\nBPO Customer Support\\nCall Center Customer Service\\nWhat We Offer\\n100% remote work\\nCollaborative and supportive global environment.\\nExposure to international clients.\\nOpportunities for growth and development.\\nIdeal Work Setup\\nSystem: Windows 10 or above 32-bit or MacBook\\nno Chromebook, Linux, or desktop\\nRAM: Minimum 8GB\\nProcessor: Intel Core i5 or higher\\nInternet: 40\u201350 Mbps download, 30 Mbps upload\\nEquipment: Wired headset\\nEnvironment: Quiet, distraction-free workspace\", \"datePosted\": \"2026-07-14\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Influx\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-28T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Influx<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time , Remote<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-28<\/p>\n<h3>Job Description<\/h3>\n<p>What You\u2019ll Do<br \/>Deliver exceptional customer support through email, live chat, and phone.<br \/>Resolve customer enquiries by following established support processes and knowledge base articles.<br \/>Troubleshoot common technical issues such as login and password problems, account access issues, basic product setup and configuration, common application or website errors, connectivity or user-facing issues using guided troubleshooting steps.<br \/>Clearly explain solutions in a professional and customer-friendly manner.<br \/>Accurately document customer interactions and categorize support tickets.<br \/>Escalate complex or non-standard issues to specialized support teams when required.<br \/>Identify recurring customer issues and provide feedback to improve internal processes and documentation.<br \/>Collaborate with team to continuously improve the customer experience.<br \/>Who You Are<br \/>Excellent command of English spoken and written with solid verbal and written communication skills.<br \/>At least 1 year of experience in Customer Service, Customer Support, Helpdesk, Service Desk, or similar customer-facing roles.<br \/>Comfortable assisting customers with basic technical troubleshooting using structured guides and documented workflows.<br \/>Familiar with common web applications, mobile apps, and online platforms.<br \/>Able to quickly learn new software and navigate multiple systems simultaneously.<br \/>Strong problem-solving skills with the ability to identify issues by following established troubleshooting procedures.<br \/>Calm, patient, and empathetic when supporting customers with technical or service-related concerns.<br \/>Excellent attention to detail and documentation skills.<br \/>Comfortable escalating issues that fall outside documented support procedures.<br \/>Familiarity with CRM or helpdesk platforms such as Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, or similar is an advantage.<br \/>Basic understanding of concepts such as user accounts, browsers, passwords, internet connectivity, or software configuration is preferred but not required.<br \/>Ideal Background<br \/>Candidates may have experience in roles such as:<br \/>Customer Support Representative<br \/>Customer Service Agent<br \/>Helpdesk Agent<br \/>SaaS Customer Support<br \/>E-commerce Customer Support<br \/>BPO Customer Support<br \/>Call Center Customer Service<br \/>What We Offer<br \/>100% remote work<br \/>Collaborative and supportive global environment.<br \/>Exposure to international clients.<br \/>Opportunities for growth and development.<br \/>Ideal Work Setup<br \/>System: Windows 10 or above 32-bit or MacBook<br \/>no Chromebook, Linux, or desktop<br \/>RAM: Minimum 8GB<br \/>Processor: Intel Core i5 or higher<br \/>Internet: 40\u201350 Mbps download, 30 Mbps upload<br \/>Equipment: Wired headset<br \/>Environment: Quiet, distraction-free workspace<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Influx on influx.typeform.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1278558\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-28 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Influx Location: Nairobi Job Type: Full Time , Remote Apply Before: 2026-07-28 Job Description What You\u2019ll DoDeliver exceptional customer support through email, live chat, and phone.Resolve customer enquiries by following established support processes and knowledge base articles.Troubleshoot common technical issues such as login and password problems, account access issues, basic product setup and configuration, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1504,2093,1413,1412],"class_list":["post-101837","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time-remote","tag-influx","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/101837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=101837"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/101837\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=101837"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=101837"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=101837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}