{"id":101854,"date":"2026-07-15T16:08:41","date_gmt":"2026-07-15T16:08:41","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/relationship-manager-sme-nairobi\/"},"modified":"2026-07-15T16:08:41","modified_gmt":"2026-07-15T16:08:41","slug":"relationship-manager-sme-nairobi","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/relationship-manager-sme-nairobi\/","title":{"rendered":"Relationship Manager, SME &#8211; Nairobi"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Relationship Manager, SME - Nairobi\", \"description\": \"Key Responsibilities:\\nAcquisition: Business Development\\nTo ensure growth of Branch SME portfolio NFI, deposits and assets through the acquisition of new to Bank customers through the Business sales officers and lead generation\\nActively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.\\nTo ensure acquisition of customers to digital channels\\nTo effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity\\nPortfolio Profitability Cross-Sell & Retention\\nGrow SME customer portfolio size Product per customer, Non-funded income, deposits and assets by deepening existing customer relationships\\nEnsure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.\\nMonitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs\\nEnsure customers are notified of maturing fixed deposits for appropriate action and encourage retention\\nAssist in Resolving client queries in a timely and appropriate manner\\nAssist in collaborating with product specialists, to deliver effective customer solutions.\\nEnsure Fulfillment of minimum customer relationship touch points \u2013 e.g., 1 visit every quarter and 1 call and email a month depending on customer segment\\nAssist in growth of given portfolio through the use of desired channels such as the SME Business Hubs\/ digital platforms i.e. B2 B\\nPrepares and submits all reports may prepare management reports summarizing individual and team loan activity\\nEnsure all customers are on-boarded on a digital platform i.e. Gab Pesa, Internet banking\\nEnsure Product Per Customer of 5 across the portfolio\\nUnderstand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.\\nEvaluate credit proposals and ensure the credit applications process on a timely basis within the Bank\u2019s set turnaround times.\\nCustomer Service and customer information\\nObtaining account opening documentation from new customers\\nOpening of accounts for customers in the system and ensuring minimum required information is captured and customer given a CIF number.\\nFollowing up with customers in the portfolio for missing information\\nMaintaining\/ Updating customer data on parameters such as Business turnover\/ directors details etc.\\nEnsure all customer engagements are recorded accordingly\\nCompliance\\nEnsure compliance with both internal and external regulatory requirements KYC, AML and other bank processes.\\nContinuously follow business operational and credit policies ensuring their compliance.\\nQualifications and Experience:\\nBachelor\u2019s degree in any field\\nAt lease 2-3 years experience in managing clients\\nExcellent interpersonal skill\\nExcellent communication and presentation skills\\nJob specific competencies:\\nDeciding and Initiating Action\\nDelivering Results and Meeting Customer Expectations\\nEntrepreneurial and Commercial Thinking\\nPersuading and Influencing\\nPlanning and Organizing\\nPresenting and Communicating Information\\nRelating and networking\\nWorking with people\\nKey Relationships:\\nInternal\\nCentral office \u2013 Centers of excellence\\nBranches\", \"datePosted\": \"2026-07-14\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Gulf African Bank\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-22T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Gulf African Bank<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-22<\/p>\n<h3>Job Description<\/h3>\n<p>Key Responsibilities:<br \/>Acquisition: Business Development<br \/>To ensure growth of Branch SME portfolio NFI, deposits and assets through the acquisition of new to Bank customers through the Business sales officers and lead generation<br \/>Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.<br \/>To ensure acquisition of customers to digital channels<br \/>To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity<br \/>Portfolio Profitability Cross-Sell &#038; Retention<br \/>Grow SME customer portfolio size Product per customer, Non-funded income, deposits and assets by deepening existing customer relationships<br \/>Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.<br \/>Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs<br \/>Ensure customers are notified of maturing fixed deposits for appropriate action and encourage retention<br \/>Assist in Resolving client queries in a timely and appropriate manner<br \/>Assist in collaborating with product specialists, to deliver effective customer solutions.<br \/>Ensure Fulfillment of minimum customer relationship touch points \u2013 e.g., 1 visit every quarter and 1 call and email a month depending on customer segment<br \/>Assist in growth of given portfolio through the use of desired channels such as the SME Business Hubs\/ digital platforms i.e. B2 B<br \/>Prepares and submits all reports may prepare management reports summarizing individual and team loan activity<br \/>Ensure all customers are on-boarded on a digital platform i.e. Gab Pesa, Internet banking<br \/>Ensure Product Per Customer of 5 across the portfolio<br \/>Understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.<br \/>Evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank\u2019s set turnaround times.<br \/>Customer Service and customer information<br \/>Obtaining account opening documentation from new customers<br \/>Opening of accounts for customers in the system and ensuring minimum required information is captured and customer given a CIF number.<br \/>Following up with customers in the portfolio for missing information<br \/>Maintaining\/ Updating customer data on parameters such as Business turnover\/ directors details etc.<br \/>Ensure all customer engagements are recorded accordingly<br \/>Compliance<br \/>Ensure compliance with both internal and external regulatory requirements KYC, AML and other bank processes.<br \/>Continuously follow business operational and credit policies ensuring their compliance.<br \/>Qualifications and Experience:<br \/>Bachelor\u2019s degree in any field<br \/>At lease 2-3 years experience in managing clients<br \/>Excellent interpersonal skill<br \/>Excellent communication and presentation skills<br \/>Job specific competencies:<br \/>Deciding and Initiating Action<br \/>Delivering Results and Meeting Customer Expectations<br \/>Entrepreneurial and Commercial Thinking<br \/>Persuading and Influencing<br \/>Planning and Organizing<br \/>Presenting and Communicating Information<br \/>Relating and networking<br \/>Working with people<br \/>Key Relationships:<br \/>Internal<br \/>Central office \u2013 Centers of excellence<br \/>Branches<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Gulf African Bank on gulfafricanbank.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1278364\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-22 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Gulf African Bank Location: Nairobi Job Type: Full Time Apply Before: 2026-07-22 Job Description Key Responsibilities:Acquisition: Business DevelopmentTo ensure growth of Branch SME portfolio NFI, deposits and assets through the acquisition of new to Bank customers through the Business sales officers and lead generationActively generates referrals to all business partners in the bank to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,2179,1413,1412],"class_list":["post-101854","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-gulf-african-bank","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/101854","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=101854"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/101854\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=101854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=101854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=101854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}