{"id":101900,"date":"2026-07-15T16:46:23","date_gmt":"2026-07-15T16:46:23","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/operations-manager-microlending-institution\/"},"modified":"2026-07-15T16:46:23","modified_gmt":"2026-07-15T16:46:23","slug":"operations-manager-microlending-institution","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/operations-manager-microlending-institution\/","title":{"rendered":"Operations Manager- Microlending Institution"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Operations Manager- Microlending Institution\", \"description\": \"Job Description:\\nOperations Manager\\n- Microlending Institution\\nLocation:\\nNairobi\\nSalary:\\nKES 100,000\\nJob Purpose:\\nTalent Grid Africa, on behalf of our client, a financial institution that provides lending solutions to micro, small, and medium-sized enterprises is seeking an experienced, proactive, and results-driven Operations Manager to lead the company day to day activities.\\n\\nThe Operations Manager will be responsible for overseeing the day-to-day operations of the institution, ensuring efficient loan processing, customer service excellence, regulatory compliance, risk management, and operational efficiency.\\n\\nThe role focuses on driving business growth while maintaining high portfolio quality, strong internal controls, and an exceptional customer experience.\\nKey Responsibilities\\nOversee the day-to-day operations of the business, ensuring efficient loan processing, disbursement, administration, and service delivery across all operational units.\\nDevelop, implement, and continuously improve operational policies, procedures, service standards, and workflow efficiencies to enhance productivity and customer satisfaction.\\nManage the end-to-end loan lifecycle, ensuring compliance with credit policies, timely processing, accurate documentation, secure custody of loan files, and adherence to turnaround times (TATs).\\nMonitor and optimize loan portfolio performance by tracking Portfolio at Risk (PAR), arrears, recoveries, and working closely with the credit and collections teams to minimize delinquency and non-performing loans.\\nEnsure compliance with regulatory requirements and internal policies by strengthening operational controls, mitigating risks, preventing fraud, and coordinating internal and external audits.\\nDrive exceptional customer experience by ensuring high service standards, resolving escalated customer issues, and continuously improving customer onboarding and loan servicing processes.\\nMonitor operational and financial performance through data analysis, preparation of periodic management reports, and tracking of key operational and portfolio performance indicators to support informed decision-making.\\nSupport business growth and operational excellence by identifying process improvement opportunities, enhancing operational efficiency, and implementing initiatives that improve productivity, portfolio quality, and overall organizational performance.\\nQualifications\\nBachelor's Degree in Business Administration, Finance, Banking, Economics, Operations Management, or a related field.\\nMinimum of 5\u20138 years' experience in operations within a microfinance institution, SACCO, digital lending company, commercial bank, or financial services organization.\\nAt least 3 years in a leadership or managerial role.\\nDemonstrated experience managing lending operations and loan administration.\\nStrong understanding of microfinance operations, credit processes, collections, and regulatory requirements.\\nHow to Apply:\\nInterested candidates who meet the above criteria are invited to submit their CVs to jobs@talentgridafrica.com\\n\\nOnly shortlisted candidates will be contacted\", \"datePosted\": \"2026-07-15\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Talent Grid Africa Limited\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-27T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Talent Grid Africa Limited<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-27<\/p>\n<h3>Job Description<\/h3>\n<p>Job Description:<br \/>Operations Manager<br \/>&#8211; Microlending Institution<br \/>Location:<br \/>Nairobi<br \/>Salary:<br \/>KES 100,000<br \/>Job Purpose:<br \/>Talent Grid Africa, on behalf of our client, a financial institution that provides lending solutions to micro, small, and medium-sized enterprises is seeking an experienced, proactive, and results-driven Operations Manager to lead the company day to day activities.<\/p>\n<p>The Operations Manager will be responsible for overseeing the day-to-day operations of the institution, ensuring efficient loan processing, customer service excellence, regulatory compliance, risk management, and operational efficiency.<\/p>\n<p>The role focuses on driving business growth while maintaining high portfolio quality, strong internal controls, and an exceptional customer experience.<br \/>Key Responsibilities<br \/>Oversee the day-to-day operations of the business, ensuring efficient loan processing, disbursement, administration, and service delivery across all operational units.<br \/>Develop, implement, and continuously improve operational policies, procedures, service standards, and workflow efficiencies to enhance productivity and customer satisfaction.<br \/>Manage the end-to-end loan lifecycle, ensuring compliance with credit policies, timely processing, accurate documentation, secure custody of loan files, and adherence to turnaround times (TATs).<br \/>Monitor and optimize loan portfolio performance by tracking Portfolio at Risk (PAR), arrears, recoveries, and working closely with the credit and collections teams to minimize delinquency and non-performing loans.<br \/>Ensure compliance with regulatory requirements and internal policies by strengthening operational controls, mitigating risks, preventing fraud, and coordinating internal and external audits.<br \/>Drive exceptional customer experience by ensuring high service standards, resolving escalated customer issues, and continuously improving customer onboarding and loan servicing processes.<br \/>Monitor operational and financial performance through data analysis, preparation of periodic management reports, and tracking of key operational and portfolio performance indicators to support informed decision-making.<br \/>Support business growth and operational excellence by identifying process improvement opportunities, enhancing operational efficiency, and implementing initiatives that improve productivity, portfolio quality, and overall organizational performance.<br \/>Qualifications<br \/>Bachelor&#8217;s Degree in Business Administration, Finance, Banking, Economics, Operations Management, or a related field.<br \/>Minimum of 5\u20138 years&#8217; experience in operations within a microfinance institution, SACCO, digital lending company, commercial bank, or financial services organization.<br \/>At least 3 years in a leadership or managerial role.<br \/>Demonstrated experience managing lending operations and loan administration.<br \/>Strong understanding of microfinance operations, credit processes, collections, and regulatory requirements.<br \/>How to Apply:<br \/>Interested candidates who meet the above criteria are invited to submit their CVs to jobs@talentgridafrica.com<\/p>\n<p>Only shortlisted candidates will be contacted<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply Now<\/p>\n<p><a href=\"https:\/\/www.jobsinkenya.co.ke\/job\/operations-manager-microlending-institution\/?form=apply#wpjb-scroll\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: JobsInKenya<\/small><\/p>\n<p><!-- job-expiry: 2026-07-27 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Talent Grid Africa Limited Location: Nairobi Job Type: Full-time Apply Before: 2026-07-27 Job Description Job Description:Operations Manager&#8211; Microlending InstitutionLocation:NairobiSalary:KES 100,000Job Purpose:Talent Grid Africa, on behalf of our client, a financial institution that provides lending solutions to micro, small, and medium-sized enterprises is seeking an experienced, proactive, and results-driven Operations Manager to lead the company [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1654,1413,1656,1670],"class_list":["post-101900","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time-2","tag-job-listing","tag-jobsinkenya","tag-talent-grid-africa-limited"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/101900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=101900"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/101900\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=101900"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=101900"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=101900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}