{"id":102076,"date":"2026-07-17T12:38:13","date_gmt":"2026-07-17T12:38:13","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/account-manager\/"},"modified":"2026-07-17T12:38:13","modified_gmt":"2026-07-17T12:38:13","slug":"account-manager","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/busia-kisumu-machakos-meru-mombasa-nakuru-eldoret-thika\/account-manager\/","title":{"rendered":"Account Manager"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Account Manager\", \"description\": \"About the role\\nThe candidate in this position will be responsible for the end-to-end management of clients' life cycles with the business, from client acquisition to completion or termination. The Account Manager will also be responsible for monitoring the performance of the portfolio. They will ensure that all responsibilities below are executed in alignment with related Policies.\\nThe successful candidate will exemplify and embrace Tugende\u2019s Core Values of: Integrity, Empathy, Solutions \u00a0 Oriented, Work as a Team and Always Growing.\\nKey Duties and Responsibilities\\nCustomer Acquisition\\nMarketing and sensitizing customers about existing company products and services.\\nAcquisition of new clients through stage visits, visiting business centers, repeat client engagements.\\nMaintaining a maximum of 200 active leases.\\nSensitizing and driving cross-selling of additional products\/ services according to the customer needs.\\nVetting Clients and Guarantors\\nConducting loan vetting of clients in alignment with the company Credit policy Stage visits, Home visits, and guarantor visits.\\nDocumentation and capturing of all vetting information in the CRM.\\nSystem Approval of all vetted Clients.\\nTraining and Administration\\nRe-emphasise the initial training done by the Customer Relations Officer and take the clients once again through the following:\\nTerms and reference of the asset acquisition.\\nResponsibility of the guarantors and Tugende\u2019s expectation of them in supporting the client.\\nPayment terms - Prepayments and its benefits, non-payment and related penalty, acceptable payment channels, and non-cash tolerance.\\nRe-emphasize Payment and the payment dates to avoid defaulting.\\nEducate and train clients about the Maisha Assets Insurance and how it works.\\nEnlighten clients on the reporting channels when their Assets have been stolen.\\nUpdate the system when the clients and guarantors have completed the training.\\nAdvise clients on asset service schedules, health, and safety.\\nEnsure all clients have their KRA PIN and National ID captured under their profile on the system.\\nDisbursement\\nInform clients about different payment channels and how the payments are made - Emphasize the\\nNO\\nCash policy.\\nEmphasize the role of guarantors to ensure that payments are made on time.\\nExplain the agreement to the client, sign it off, and give the client a copy of the signed agreement for reference.\\nLoan Management\\nFollow up on clients through phone calls and physical visits, document the conversations on the staff App, and ensure that customers make their full down payment.\\nContact clients and notify them of their overdue payments.\\nInitiating recovery actions for loans in default, including written-off loans in line with loan recovery policy guidelines and procedures.\\nEnsure that the client's loan agreement is on file and easily accessed.\\nTimely customer complaint resolution.\\nIncident Management\\nCoordinate, escalate, and collaborate with the clients during any incident.\\nImpounding non-responsive clients.\\nReporting and recording of all clients' accident incidents.\\nSubmitting clients' documentation relating to insurance.\\nSupport clients with assets impounded by any authority.\\nSupport clients with mechanical breakdowns and follow up on stolen assets.\\nEnsure compliance with all the loan terms and conditions.\\nAfter Sales\\nCommunicate new opportunities to potential clients.\\nRetention of existing clients - understanding their additional interests and checking if their objectives have been met.\\nUse of data, systems, and transparency\\nRecord all customer interactions.\\nDocument and keep records of all agreements made with customers.\\nKnowledge, experience, skills, and quali\ufb01cation\\nDiploma or equivalent in Business related course.\\nAt least 1 year of experience in micro\ufb01nance is preferred.\\nUnquestionable degree in integrity and transparency.\\nMotorbike Riding Competence and riding license is a MUST requirement for this position.\\nExcellent interpersonal skills - ability to connect with customers, colleagues and the community.\\nHighest degree of dependability and commitment.\", \"datePosted\": \"2026-07-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Tugende\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Busia , Kisumu , Machakos , Meru , Mombasa , Nakuru , Eldoret , Thika\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-31T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Tugende<\/p>\n<p><strong>Location:<\/strong> Busia , Kisumu , Machakos , Meru , Mombasa , Nakuru , Eldoret , Thika<\/p>\n<p><strong>Job Type:<\/strong> Full Time , Onsite<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-31<\/p>\n<h3>Job Description<\/h3>\n<p>About the role<br \/>The candidate in this position will be responsible for the end-to-end management of clients&#8217; life cycles with the business, from client acquisition to completion or termination. The Account Manager will also be responsible for monitoring the performance of the portfolio. They will ensure that all responsibilities below are executed in alignment with related Policies.<br \/>The successful candidate will exemplify and embrace Tugende\u2019s Core Values of: Integrity, Empathy, Solutions \u00a0 Oriented, Work as a Team and Always Growing.<br \/>Key Duties and Responsibilities<br \/>Customer Acquisition<br \/>Marketing and sensitizing customers about existing company products and services.<br \/>Acquisition of new clients through stage visits, visiting business centers, repeat client engagements.<br \/>Maintaining a maximum of 200 active leases.<br \/>Sensitizing and driving cross-selling of additional products\/ services according to the customer needs.<br \/>Vetting Clients and Guarantors<br \/>Conducting loan vetting of clients in alignment with the company Credit policy Stage visits, Home visits, and guarantor visits.<br \/>Documentation and capturing of all vetting information in the CRM.<br \/>System Approval of all vetted Clients.<br \/>Training and Administration<br \/>Re-emphasise the initial training done by the Customer Relations Officer and take the clients once again through the following:<br \/>Terms and reference of the asset acquisition.<br \/>Responsibility of the guarantors and Tugende\u2019s expectation of them in supporting the client.<br \/>Payment terms &#8211; Prepayments and its benefits, non-payment and related penalty, acceptable payment channels, and non-cash tolerance.<br \/>Re-emphasize Payment and the payment dates to avoid defaulting.<br \/>Educate and train clients about the Maisha Assets Insurance and how it works.<br \/>Enlighten clients on the reporting channels when their Assets have been stolen.<br \/>Update the system when the clients and guarantors have completed the training.<br \/>Advise clients on asset service schedules, health, and safety.<br \/>Ensure all clients have their KRA PIN and National ID captured under their profile on the system.<br \/>Disbursement<br \/>Inform clients about different payment channels and how the payments are made &#8211; Emphasize the<br \/>NO<br \/>Cash policy.<br \/>Emphasize the role of guarantors to ensure that payments are made on time.<br \/>Explain the agreement to the client, sign it off, and give the client a copy of the signed agreement for reference.<br \/>Loan Management<br \/>Follow up on clients through phone calls and physical visits, document the conversations on the staff App, and ensure that customers make their full down payment.<br \/>Contact clients and notify them of their overdue payments.<br \/>Initiating recovery actions for loans in default, including written-off loans in line with loan recovery policy guidelines and procedures.<br \/>Ensure that the client&#8217;s loan agreement is on file and easily accessed.<br \/>Timely customer complaint resolution.<br \/>Incident Management<br \/>Coordinate, escalate, and collaborate with the clients during any incident.<br \/>Impounding non-responsive clients.<br \/>Reporting and recording of all clients&#8217; accident incidents.<br \/>Submitting clients&#8217; documentation relating to insurance.<br \/>Support clients with assets impounded by any authority.<br \/>Support clients with mechanical breakdowns and follow up on stolen assets.<br \/>Ensure compliance with all the loan terms and conditions.<br \/>After Sales<br \/>Communicate new opportunities to potential clients.<br \/>Retention of existing clients &#8211; understanding their additional interests and checking if their objectives have been met.<br \/>Use of data, systems, and transparency<br \/>Record all customer interactions.<br \/>Document and keep records of all agreements made with customers.<br \/>Knowledge, experience, skills, and quali\ufb01cation<br \/>Diploma or equivalent in Business related course.<br \/>At least 1 year of experience in micro\ufb01nance is preferred.<br \/>Unquestionable degree in integrity and transparency.<br \/>Motorbike Riding Competence and riding license is a MUST requirement for this position.<br \/>Excellent interpersonal skills &#8211; ability to connect with customers, colleagues and the community.<br \/>Highest degree of dependability and commitment.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Tugende on docs.google.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1281684\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-31 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Tugende Location: Busia , Kisumu , Machakos , Meru , Mombasa , Nakuru , Eldoret , Thika Job Type: Full Time , Onsite Apply Before: 2026-07-31 Job Description About the roleThe candidate in this position will be responsible for the end-to-end management of clients&#8217; life cycles with the business, from client acquisition to completion [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2116,1408],"tags":[1410,1413,1412,2021],"class_list":["post-102076","post","type-post","status-publish","format-standard","hentry","category-busia-kisumu-machakos-meru-mombasa-nakuru-eldoret-thika","category-jobs","tag-full-time-onsite","tag-job-listing","tag-myjobmag","tag-tugende"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102076"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102076\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102076"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}