{"id":102125,"date":"2026-07-17T12:41:59","date_gmt":"2026-07-17T12:41:59","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-experience-marketing-intern-delivery-digital-platforms\/"},"modified":"2026-07-17T12:41:59","modified_gmt":"2026-07-17T12:41:59","slug":"customer-experience-marketing-intern-delivery-digital-platforms","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-experience-marketing-intern-delivery-digital-platforms\/","title":{"rendered":"Customer Experience &#038; Marketing Intern (Delivery &#038; Digital Platforms)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Experience & Marketing Intern (Delivery & Digital Platforms)\", \"description\": \"Job Description\\nPrimary Purpose and Scope the Job\\nAssist in supporting Customer Experience and Marketing initiatives by enhancing guest engagement, managing delivery platforms, and ensuring a high standard of customer experience across all touchpoints.\\nDuties and Responsibilities:\\nCustomer Feedback Management:\\nCapture and log guest feedback from multiple touchpoints social media, delivery platforms, calls, emails, in-person.\\nOrganize data for easy tracking and follow-up.\\nData Analysis & Reporting:\\nAnalyze feedback to identify trends, recurring concerns, and improvement opportunities.\\nPrepare weekly\/monthly reports for management and cross-functional teams.\\nProvide actionable insights to enhance service delivery and customer satisfaction.\\nSocial Media & Brand Monitoring:\\nTrack and escalate customer mentions across digital platforms.\\nSupport community engagement initiatives in collaboration with the marketing team.\\nDelivery Platforms & Loyalty Program:\\nMonitor daily branch operations on third-party delivery platforms to ensure accuracy of menus, pricing, and promotions.\\nTrack and monitor order flows, flagging operational issues such as delays, cancellations, unavailable stores or system errors.\\nTrack and report on the performance of the loyalty program sign-ups, usage, engagement.\\nSupport with testing, updates, and coordination with platform partners.\\nSupport with managing channel manager menu updates and audits\\nAssist in research and competitor tracking for aggregator campaigns and pricing\\nAssist in operations training on integration and aggregator apps\\nAdministrative Support:\\nAssist in day-to-day coordination between Customer Experience and Marketing teams.\\nSupport in compiling presentations, reports, and campaign tracking.\\nJob specifications:\\nQualifications & EXPERIENCE\\nCurrently pursuing or recently completed a degree\/diploma in Marketing, Business, Communication, or a related field.\\nStrong analytical skills with attention to detail.\\nProficient in Microsoft Excel\/Google Sheets bonus: data visualization tools.\\nFamiliarity with social media platforms and digital customer engagement.\\nStrong communication and organizational skills.\", \"datePosted\": \"2026-07-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Java House\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-31T23:59:59\", \"employmentType\": \"CONTRACTOR\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Java House<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Contract<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-31<\/p>\n<h3>Job Description<\/h3>\n<p>Job Description<br \/>Primary Purpose and Scope the Job<br \/>Assist in supporting Customer Experience and Marketing initiatives by enhancing guest engagement, managing delivery platforms, and ensuring a high standard of customer experience across all touchpoints.<br \/>Duties and Responsibilities:<br \/>Customer Feedback Management:<br \/>Capture and log guest feedback from multiple touchpoints social media, delivery platforms, calls, emails, in-person.<br \/>Organize data for easy tracking and follow-up.<br \/>Data Analysis &#038; Reporting:<br \/>Analyze feedback to identify trends, recurring concerns, and improvement opportunities.<br \/>Prepare weekly\/monthly reports for management and cross-functional teams.<br \/>Provide actionable insights to enhance service delivery and customer satisfaction.<br \/>Social Media &#038; Brand Monitoring:<br \/>Track and escalate customer mentions across digital platforms.<br \/>Support community engagement initiatives in collaboration with the marketing team.<br \/>Delivery Platforms &#038; Loyalty Program:<br \/>Monitor daily branch operations on third-party delivery platforms to ensure accuracy of menus, pricing, and promotions.<br \/>Track and monitor order flows, flagging operational issues such as delays, cancellations, unavailable stores or system errors.<br \/>Track and report on the performance of the loyalty program sign-ups, usage, engagement.<br \/>Support with testing, updates, and coordination with platform partners.<br \/>Support with managing channel manager menu updates and audits<br \/>Assist in research and competitor tracking for aggregator campaigns and pricing<br \/>Assist in operations training on integration and aggregator apps<br \/>Administrative Support:<br \/>Assist in day-to-day coordination between Customer Experience and Marketing teams.<br \/>Support in compiling presentations, reports, and campaign tracking.<br \/>Job specifications:<br \/>Qualifications &#038; EXPERIENCE<br \/>Currently pursuing or recently completed a degree\/diploma in Marketing, Business, Communication, or a related field.<br \/>Strong analytical skills with attention to detail.<br \/>Proficient in Microsoft Excel\/Google Sheets bonus: data visualization tools.<br \/>Familiarity with social media platforms and digital customer engagement.<br \/>Strong communication and organizational skills.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Java House on jobs.javahouseafrica.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1281841\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-31 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Java House Location: Nairobi Job Type: Contract Apply Before: 2026-07-31 Job Description Job DescriptionPrimary Purpose and Scope the JobAssist in supporting Customer Experience and Marketing initiatives by enhancing guest engagement, managing delivery platforms, and ensuring a high standard of customer experience across all touchpoints.Duties and Responsibilities:Customer Feedback Management:Capture and log guest feedback from multiple [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1443,1830,1413,1412],"class_list":["post-102125","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-contract","tag-java-house","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102125"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102125\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}