{"id":102135,"date":"2026-07-17T12:42:28","date_gmt":"2026-07-17T12:42:28","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/client-service-operator-m-f\/"},"modified":"2026-07-17T12:42:28","modified_gmt":"2026-07-17T12:42:28","slug":"client-service-operator-m-f","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/mombasa\/client-service-operator-m-f\/","title":{"rendered":"Client Service Operator M\/F"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Client Service Operator M\/F\", \"description\": \"Mission Description\\nThe Customer Service Operator CSO is responsible for managing day-to-day operational relationships with clients, ensuring efficient coordination between commercial, operations, warehouse, transport, and finance teams.\\nClient Relationship & Communication\\nManage day-to-day operational relationships with assigned clients.\\nReceive, attend to, and follow up on client requests in a timely and professional manner.\\nProvide regular shipment status updates to clients and Client Operations Managers.\\nAlert the Commercial Operations Manager and clients promptly in case of operational challenges or service disruptions.\\nShare supporting documentation and formal communication in the event of disputes.\\nCommercial & Quotation Support\\nFollow up with the Commercial Team to ensure quotations are signed and confirmed prior to execution.\\nSupport smooth handover from commercial to operations once business is confirmed.\\nFile & Documentation Management\\nCoordinate account creation for new clients.\\nOpen shipment files in the SPOT system.\\nFile and maintain all origin and shipping documents accurately in respective shipment files.\\nUpdate shipment movements in SPOT and\/or tracking agent systems.\\nMaintain and update various operational status reports and share with relevant stakeholders.\\nOperational Coordination\\nPrepare and issue Loading Instructions to the Warehouse team.\\nIssue container pickup instructions to the Transport Team and follow up on execution.\\nShare clearing documents e.g. Shipping Orders, Customs Entries with Operations teams to facilitate container gating at the port.\\nNominate containers once gated in port and hand over to the respective vessels.\\nMonitor shipment progress using the Power BI monitoring tool\\nPort, Customs & Regulatory Processes\\nSubmit pre-advice using the KPA KWATOS system.\\nFollow up on customs release once containers are gated at the port.\\nLiaise with relevant parties to resolve port or customs-related delays.\\nBilling & Financial Coordination\\nVerify draft invoices before final billing.\\nBill shipment files in line with approved rates and supporting documents.\\nFollow up on recovery of shipping line invoices.\\nUpdate sea freight reports accurately and on time.\\nFollow up on validated service invoices and dispatch them to the Sarissa team.\\nRecover KPA additional charges where applicable.\\nProfile\\nDiploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.\\nMinimum of 1\u20133 years' experience in customer service, logistics, clearing & forwarding, or shipping operations.\\nExperience working with port systems e.g. KPA KWATOS is an added advantage\", \"datePosted\": \"2026-07-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"AGL- Africa Global Logistics\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Mombasa\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-31T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> AGL- Africa Global Logistics<\/p>\n<p><strong>Location:<\/strong> Mombasa<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-31<\/p>\n<h3>Job Description<\/h3>\n<p>Mission Description<br \/>The Customer Service Operator CSO is responsible for managing day-to-day operational relationships with clients, ensuring efficient coordination between commercial, operations, warehouse, transport, and finance teams.<br \/>Client Relationship &#038; Communication<br \/>Manage day-to-day operational relationships with assigned clients.<br \/>Receive, attend to, and follow up on client requests in a timely and professional manner.<br \/>Provide regular shipment status updates to clients and Client Operations Managers.<br \/>Alert the Commercial Operations Manager and clients promptly in case of operational challenges or service disruptions.<br \/>Share supporting documentation and formal communication in the event of disputes.<br \/>Commercial &#038; Quotation Support<br \/>Follow up with the Commercial Team to ensure quotations are signed and confirmed prior to execution.<br \/>Support smooth handover from commercial to operations once business is confirmed.<br \/>File &#038; Documentation Management<br \/>Coordinate account creation for new clients.<br \/>Open shipment files in the SPOT system.<br \/>File and maintain all origin and shipping documents accurately in respective shipment files.<br \/>Update shipment movements in SPOT and\/or tracking agent systems.<br \/>Maintain and update various operational status reports and share with relevant stakeholders.<br \/>Operational Coordination<br \/>Prepare and issue Loading Instructions to the Warehouse team.<br \/>Issue container pickup instructions to the Transport Team and follow up on execution.<br \/>Share clearing documents e.g. Shipping Orders, Customs Entries with Operations teams to facilitate container gating at the port.<br \/>Nominate containers once gated in port and hand over to the respective vessels.<br \/>Monitor shipment progress using the Power BI monitoring tool<br \/>Port, Customs &#038; Regulatory Processes<br \/>Submit pre-advice using the KPA KWATOS system.<br \/>Follow up on customs release once containers are gated at the port.<br \/>Liaise with relevant parties to resolve port or customs-related delays.<br \/>Billing &#038; Financial Coordination<br \/>Verify draft invoices before final billing.<br \/>Bill shipment files in line with approved rates and supporting documents.<br \/>Follow up on recovery of shipping line invoices.<br \/>Update sea freight reports accurately and on time.<br \/>Follow up on validated service invoices and dispatch them to the Sarissa team.<br \/>Recover KPA additional charges where applicable.<br \/>Profile<br \/>Diploma or Bachelor&#8217;s degree in Logistics, Supply Chain Management, Business Administration, or a related field.<br \/>Minimum of 1\u20133 years&#8217; experience in customer service, logistics, clearing &#038; forwarding, or shipping operations.<br \/>Experience working with port systems e.g. KPA KWATOS is an added advantage<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to AGL- Africa Global Logistics on acareerbyagl.talent-soft.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1281753\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-31 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: AGL- Africa Global Logistics Location: Mombasa Job Type: Full Time Apply Before: 2026-07-31 Job Description Mission DescriptionThe Customer Service Operator CSO is responsible for managing day-to-day operational relationships with clients, ensuring efficient coordination between commercial, operations, warehouse, transport, and finance teams.Client Relationship &#038; CommunicationManage day-to-day operational relationships with assigned clients.Receive, attend to, and follow [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1435],"tags":[1573,1425,1413,1412],"class_list":["post-102135","post","type-post","status-publish","format-standard","hentry","category-jobs","category-mombasa","tag-agl-africa-global-logistics","tag-full-time","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102135"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102135\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102135"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102135"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}