{"id":102145,"date":"2026-07-17T12:42:58","date_gmt":"2026-07-17T12:42:58","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/real-time-analyst\/"},"modified":"2026-07-17T12:42:58","modified_gmt":"2026-07-17T12:42:58","slug":"real-time-analyst","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/real-time-analyst\/","title":{"rendered":"Real-Time Analyst"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Real-Time Analyst\", \"description\": \"What You'll Do\\nMonitor real-time performance and contact center KPIs.\\nManage service levels and workforce allocation throughout the day.\\nIdentify operational risks and provide immediate solutions.\\nAdjust staffing plans to meet changing business demands.\\nGenerate performance reports and analyze trends.\\nCollaborate with operations leaders to drive efficiency and SLA compliance.\\nEscalate critical issues and support business continuity.\\nWhat We're Looking For\\nExperience as a Real-Time Analyst RTA, Workforce Management Analyst, or similar role.\\nStrong analytical and problem-solving skills.\\nKnowledge of contact center metrics, service levels, and workforce management practices.\\nExperience with tools such as NICE, Verint, IEX, or similar WFM platforms.\\nExcellent communication and stakeholder management skills.\\nAbility to thrive in a fast-paced, data-driven environment.\", \"datePosted\": \"2026-07-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Solvo Global\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-31T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Solvo Global<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-31<\/p>\n<h3>Job Description<\/h3>\n<p>What You&#8217;ll Do<br \/>Monitor real-time performance and contact center KPIs.<br \/>Manage service levels and workforce allocation throughout the day.<br \/>Identify operational risks and provide immediate solutions.<br \/>Adjust staffing plans to meet changing business demands.<br \/>Generate performance reports and analyze trends.<br \/>Collaborate with operations leaders to drive efficiency and SLA compliance.<br \/>Escalate critical issues and support business continuity.<br \/>What We&#8217;re Looking For<br \/>Experience as a Real-Time Analyst RTA, Workforce Management Analyst, or similar role.<br \/>Strong analytical and problem-solving skills.<br \/>Knowledge of contact center metrics, service levels, and workforce management practices.<br \/>Experience with tools such as NICE, Verint, IEX, or similar WFM platforms.<br \/>Excellent communication and stakeholder management skills.<br \/>Ability to thrive in a fast-paced, data-driven environment.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Solvo Global on www.linkedin.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1281708\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-31 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Solvo Global Location: Nairobi Job Type: Full Time Apply Before: 2026-07-31 Job Description What You&#8217;ll DoMonitor real-time performance and contact center KPIs.Manage service levels and workforce allocation throughout the day.Identify operational risks and provide immediate solutions.Adjust staffing plans to meet changing business demands.Generate performance reports and analyze trends.Collaborate with operations leaders to drive efficiency [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1432],"class_list":["post-102145","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-solvo-global"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102145"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102145\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}