{"id":102164,"date":"2026-07-17T12:43:58","date_gmt":"2026-07-17T12:43:58","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/receptionist\/"},"modified":"2026-07-17T12:43:58","modified_gmt":"2026-07-17T12:43:58","slug":"receptionist","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/receptionist\/","title":{"rendered":"Receptionist"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Receptionist\", \"description\": \"Job Purpose\\nTo provide a warm and professional first point of contact for guests by managing reservations, guest check-in and check-out, handling enquiries, processing payments, and ensuring exceptional customer service throughout the guest experience.\\nKey Duties and Responsibilities\\nWelcome guests and visitors in a courteous and professional manner.\\nRegister guests during check-in and facilitate smooth check-out procedures.\\nReceive and process room reservations and cancellations.\\nRespond to guest enquiries and provide accurate information about the Company's services and facilities.\\nOperate the Property Management System PMS to manage guest records and reservations.\\nProcess guest payments and issue receipts.\\nPrepare guest bills and ensure billing accuracy.\\nCoordinate with Housekeeping regarding room availability and status.\\nHandle guest complaints and escalate complex issues to the Front Office Supervisor.\\nAnswer telephone calls and direct enquiries appropriately.\\nPromote the Company's products, services and promotional offers.\\nMaintain accurate guest records and confidentiality of guest information.\\nEnsure the reception area remains clean, organized and presentable.\\nPerform any other duties as may be assigned by the Front Office Supervisor.\\nKey Performance Indicators KPIs\\nGuest satisfaction ratings.\\nCheck-in and check-out turnaround time.\\nReservation accuracy.\\nBilling accuracy.\\nNumber of guest complaints resolved.\\nTelephone response time.\\nCompliance with Front Office procedures.\\nCustomer service standards achieved.\\nAccuracy of guest records.\\nTimeliness of shift handovers.\\nEducation, Skills and Experience\\nMust have:\\nDiploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism Managementor a related field from a recognized institution.\\nMinimum of two 2 years' relevant experience as a receptionist or Front Office Assistant, preferably in the hospitality industry.\\nExperience using Property Management Systems PMS.\\nProficiency in Microsoft Office applications.\", \"datePosted\": \"2026-07-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Beachfront Vipingo\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-25T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Beachfront Vipingo<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-25<\/p>\n<h3>Job Description<\/h3>\n<p>Job Purpose<br \/>To provide a warm and professional first point of contact for guests by managing reservations, guest check-in and check-out, handling enquiries, processing payments, and ensuring exceptional customer service throughout the guest experience.<br \/>Key Duties and Responsibilities<br \/>Welcome guests and visitors in a courteous and professional manner.<br \/>Register guests during check-in and facilitate smooth check-out procedures.<br \/>Receive and process room reservations and cancellations.<br \/>Respond to guest enquiries and provide accurate information about the Company&#8217;s services and facilities.<br \/>Operate the Property Management System PMS to manage guest records and reservations.<br \/>Process guest payments and issue receipts.<br \/>Prepare guest bills and ensure billing accuracy.<br \/>Coordinate with Housekeeping regarding room availability and status.<br \/>Handle guest complaints and escalate complex issues to the Front Office Supervisor.<br \/>Answer telephone calls and direct enquiries appropriately.<br \/>Promote the Company&#8217;s products, services and promotional offers.<br \/>Maintain accurate guest records and confidentiality of guest information.<br \/>Ensure the reception area remains clean, organized and presentable.<br \/>Perform any other duties as may be assigned by the Front Office Supervisor.<br \/>Key Performance Indicators KPIs<br \/>Guest satisfaction ratings.<br \/>Check-in and check-out turnaround time.<br \/>Reservation accuracy.<br \/>Billing accuracy.<br \/>Number of guest complaints resolved.<br \/>Telephone response time.<br \/>Compliance with Front Office procedures.<br \/>Customer service standards achieved.<br \/>Accuracy of guest records.<br \/>Timeliness of shift handovers.<br \/>Education, Skills and Experience<br \/>Must have:<br \/>Diploma or Bachelor&#8217;s Degree in Hospitality Management, Hotel Management, Tourism Managementor a related field from a recognized institution.<br \/>Minimum of two 2 years&#8217; relevant experience as a receptionist or Front Office Assistant, preferably in the hospitality industry.<br \/>Experience using Property Management Systems PMS.<br \/>Proficiency in Microsoft Office applications.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified candidates are invited to submit a signed application letter, a comprehensive and up-to-date Curriculum Vitae (CV), and certified copies of their academic and professional certificates. Kindly note: Applications should be sent via email to: hr@beachfrontvipingo.com Clearly indicate the position applied for in the email subject line. Application Deadline: 25th July 2026 Only shortlisted candidates will be contacted<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/job\/receptionist-beachfront-vipingo\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-25 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Beachfront Vipingo Location: Nairobi Job Type: Full Time Apply Before: 2026-07-25 Job Description Job PurposeTo provide a warm and professional first point of contact for guests by managing reservations, guest check-in and check-out, handling enquiries, processing payments, and ensuring exceptional customer service throughout the guest experience.Key Duties and ResponsibilitiesWelcome guests and visitors in a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[2228,1425,1413,1412],"class_list":["post-102164","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-beachfront-vipingo","tag-full-time","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102164"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102164\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}