{"id":102283,"date":"2026-07-17T12:52:17","date_gmt":"2026-07-17T12:52:17","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-performance-intern-thika\/"},"modified":"2026-07-17T12:52:17","modified_gmt":"2026-07-17T12:52:17","slug":"customer-performance-intern-thika","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/thika\/customer-performance-intern-thika\/","title":{"rendered":"Customer Performance Intern-Thika"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Performance Intern-Thika\", \"description\": \"In this role, you would be responsible for:\\nAssisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits\\nSupporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules\\nHelping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members\\nAssisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately\\nMaintaining accurate records of customer interactions and repayment updates in company systems M-KOPA-net, Freshdesk\\nSupporting fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues\\nAssisting with routine driver-related issues and helping facilitate communication with external stakeholders\\nHelping identify and track customers with overdue payments and supporting documentation for recommended actions\\nAssisting with planning and coordinating field visits for payment or asset recovery, including communication with local authorities\\nContributing to daily and weekly reporting by compiling basic analysis on collections and recovery activities\\nFollowing company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance\\nYour application should demonstrate:\\nProven experience in collections, fleet management, or customer performance roles\\nStrong communication skills, especially in handling difficult customer interactions with empathy and professionalism\\nAbility to manage field operations, including interacting with local law enforcement and community leaders\\nProficiency with data tracking systems and reporting tools e.g., Excel, Freshdesk\\nHigh attention to detail and ability to multitask in a fast-paced environment\\nWillingness to travel and work flexible hours as operational needs require\\nFamiliarity with motorbike financing, e-mobility sector, or ride-hailing fleet operations is an added advantage\\nUnderstanding of or interest in fintech and financial inclusion is desirable\", \"datePosted\": \"2026-07-16\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"M-KOPA Solar\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Thika\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-30T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> M-KOPA Solar<\/p>\n<p><strong>Location:<\/strong> Thika<\/p>\n<p><strong>Job Type:<\/strong> Full Time , Hybrid<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-30<\/p>\n<h3>Job Description<\/h3>\n<p>In this role, you would be responsible for:<br \/>Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits<br \/>Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules<br \/>Helping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members<br \/>Assisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately<br \/>Maintaining accurate records of customer interactions and repayment updates in company systems M-KOPA-net, Freshdesk<br \/>Supporting fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues<br \/>Assisting with routine driver-related issues and helping facilitate communication with external stakeholders<br \/>Helping identify and track customers with overdue payments and supporting documentation for recommended actions<br \/>Assisting with planning and coordinating field visits for payment or asset recovery, including communication with local authorities<br \/>Contributing to daily and weekly reporting by compiling basic analysis on collections and recovery activities<br \/>Following company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance<br \/>Your application should demonstrate:<br \/>Proven experience in collections, fleet management, or customer performance roles<br \/>Strong communication skills, especially in handling difficult customer interactions with empathy and professionalism<br \/>Ability to manage field operations, including interacting with local law enforcement and community leaders<br \/>Proficiency with data tracking systems and reporting tools e.g., Excel, Freshdesk<br \/>High attention to detail and ability to multitask in a fast-paced environment<br \/>Willingness to travel and work flexible hours as operational needs require<br \/>Familiarity with motorbike financing, e-mobility sector, or ride-hailing fleet operations is an added advantage<br \/>Understanding of or interest in fintech and financial inclusion is desirable<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to M-KOPA Solar on jobs.ashbyhq.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1280455\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-30 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: M-KOPA Solar Location: Thika Job Type: Full Time , Hybrid Apply Before: 2026-07-30 Job Description In this role, you would be responsible for:Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limitsSupporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1455],"tags":[1416,1413,1587,1412],"class_list":["post-102283","post","type-post","status-publish","format-standard","hentry","category-jobs","category-thika","tag-full-time-hybrid","tag-job-listing","tag-m-kopa-solar","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102283"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102283\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}