{"id":102301,"date":"2026-07-17T12:53:24","date_gmt":"2026-07-17T12:53:24","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-care-specialist\/"},"modified":"2026-07-17T12:53:24","modified_gmt":"2026-07-17T12:53:24","slug":"customer-care-specialist","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-care-specialist\/","title":{"rendered":"Customer Care Specialist"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Care Specialist\", \"description\": \"About the Role\\nThe Customer Care Specialist acts as a key contact between our customers and the Company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Service Officer will always be pro-active to customer requirements, both internal and external.\\nManage customer requests efficiently and direct their efforts to maximise the customer experience. Apply order fulfilment methods in order to achieve accurate and efficient order processing. Perform in such a manner as to achieve the required Service rating towards the KPI's, through system knowledge, accuracy, attitude and proactive service. Identifying and implementing the business rules and procedures.\\nCreate and enhance the buying experience of our customers through professional service using systems and applying processes. Provide support for queries, complaints and general enquiries by applying sound problem-solving abilities. Follow and apply order management procedures, tasks and administration, ensuring we follow through all orders to point of final customer receipt, meeting customer expectations. Provide a positive attitude and display a drive towards the continued success of the business.\\nKey responsibilities\\nCustomer Support & Operational support\\nQuotes and Pro-forma Invoice requests\\nSales order capturing or conversion.\\nChanges to orders maintained.\\nWeekly open order reports\\nProviding full and concise feedback pro-actively\\nAdhering to SLA\u2019s and KPI\u2019s per Kerry strategy\\nLiaising with sites via cockpits on changes to orders or escalations\\nOTIF management\\nBuild relationships with Key Account managers and sites to create a culture of inclusivity.\\nEnsure we are adhering to business terms\\nApply knowledge of Inco-terms to all orders\\nUnderstanding and following the export documentation requirement processes\\nUnderstanding and applying country specific requirements i.e. IDF, LC\\nCommunication\\nExcellent communication and telephone skills, Should be fluent with French.\\nComputer literacy - MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce.\\nSelf-motivated and highly goal orientated.\\nAttention to detail.\\nStrong interpersonal skills.\\nAbility to deal with conflict situations.\\nDynamic team Player\\nAbility to work under pressure and follow through on tasks.\\nAbility to take ownership and apply knowledge with confidence.\\nCommitment to company vision, values, core philosophies and ethics\\nDriving positivity and culture of teamwork\\nProblem solving and decision making\\nAnalysis\\nJudgement and Decision Making\\nReasoning\\nVerbal and Written Communication including Listening\\nInfluencing and negotiation\\nProfessional and Technical Skills\\nQualifications And Skills\\nMinimum of 3 years\u2019 experience within export administration environment.\\nWorking Knowledge of SAP Software Applications\\nPreferable experience in Salesforce\\nExperience in handling customer queries\\nUnderstanding order to billing process\\nUnderstanding of Incoterms, Letters of Credit and Import Declaration Forms\", \"datePosted\": \"2026-07-16\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Kerry\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-30T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Kerry<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-30<\/p>\n<h3>Job Description<\/h3>\n<p>About the Role<br \/>The Customer Care Specialist acts as a key contact between our customers and the Company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform at a high level by demonstrating excellent service performance and account management. The Customer Service Officer will always be pro-active to customer requirements, both internal and external.<br \/>Manage customer requests efficiently and direct their efforts to maximise the customer experience. Apply order fulfilment methods in order to achieve accurate and efficient order processing. Perform in such a manner as to achieve the required Service rating towards the KPI&#8217;s, through system knowledge, accuracy, attitude and proactive service. Identifying and implementing the business rules and procedures.<br \/>Create and enhance the buying experience of our customers through professional service using systems and applying processes. Provide support for queries, complaints and general enquiries by applying sound problem-solving abilities. Follow and apply order management procedures, tasks and administration, ensuring we follow through all orders to point of final customer receipt, meeting customer expectations. Provide a positive attitude and display a drive towards the continued success of the business.<br \/>Key responsibilities<br \/>Customer Support &#038; Operational support<br \/>Quotes and Pro-forma Invoice requests<br \/>Sales order capturing or conversion.<br \/>Changes to orders maintained.<br \/>Weekly open order reports<br \/>Providing full and concise feedback pro-actively<br \/>Adhering to SLA\u2019s and KPI\u2019s per Kerry strategy<br \/>Liaising with sites via cockpits on changes to orders or escalations<br \/>OTIF management<br \/>Build relationships with Key Account managers and sites to create a culture of inclusivity.<br \/>Ensure we are adhering to business terms<br \/>Apply knowledge of Inco-terms to all orders<br \/>Understanding and following the export documentation requirement processes<br \/>Understanding and applying country specific requirements i.e. IDF, LC<br \/>Communication<br \/>Excellent communication and telephone skills, Should be fluent with French.<br \/>Computer literacy &#8211; MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce.<br \/>Self-motivated and highly goal orientated.<br \/>Attention to detail.<br \/>Strong interpersonal skills.<br \/>Ability to deal with conflict situations.<br \/>Dynamic team Player<br \/>Ability to work under pressure and follow through on tasks.<br \/>Ability to take ownership and apply knowledge with confidence.<br \/>Commitment to company vision, values, core philosophies and ethics<br \/>Driving positivity and culture of teamwork<br \/>Problem solving and decision making<br \/>Analysis<br \/>Judgement and Decision Making<br \/>Reasoning<br \/>Verbal and Written Communication including Listening<br \/>Influencing and negotiation<br \/>Professional and Technical Skills<br \/>Qualifications And Skills<br \/>Minimum of 3 years\u2019 experience within export administration environment.<br \/>Working Knowledge of SAP Software Applications<br \/>Preferable experience in Salesforce<br \/>Experience in handling customer queries<br \/>Understanding order to billing process<br \/>Understanding of Incoterms, Letters of Credit and Import Declaration Forms<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Kerry on jobs.kerry.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1280427\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-30 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Kerry Location: Nairobi Job Type: Full Time Apply Before: 2026-07-30 Job Description About the RoleThe Customer Care Specialist acts as a key contact between our customers and the Company. Displays a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. This individual will be required to perform [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1511,1412],"class_list":["post-102301","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-kerry","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102301"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102301\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}