{"id":102302,"date":"2026-07-17T12:53:27","date_gmt":"2026-07-17T12:53:27","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/business-systems-lead\/"},"modified":"2026-07-17T12:53:27","modified_gmt":"2026-07-17T12:53:27","slug":"business-systems-lead","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/business-systems-lead\/","title":{"rendered":"Business Systems Lead"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Business Systems Lead\", \"description\": \"Role Summary\\nThe Business Systems Lead plays a critical role in ensuring the smooth operation and security of Penda's IT systems. This position involves managing day-to-day IT operations, troubleshooting system issues, and maintaining software and cloud services to minimize downtime. The ideal candidate will be a proactive problem solver, with strong technical knowledge and a solid understanding of healthcare IT systems, particularly HMIS Electronic Medical Record Systems. They should have excellent communication skills to support both technical and non-technical users across multiple locations, as well as a commitment to continuous learning and adaptability in a fast-paced environment. The Business Systems Lead will also collaborate with the business systems team on projects and be a key player in maintaining system compliance and security standards.\\nKey Responsibilities\\nIT Systems Operations and Maintenance\\nManage day-to-day operations and maintenance of all IT software systems.\\nMonitor, track, and resolve system issues to ensure minimal downtime\\nConduct regular system audits, updates, and apply new patches and releases.\\nImplement and maintain security measures across all software solutions.\\nEnsure compliance with organizational IT policies and strategies.\\nUser Account Management and Support\\nHandle user account management and access control, including policy creation.\\nManage application security settings appropriate to job categories.\\nServe as a strategic escalation point for system-related issues, working closely with the Help Desk and broader team to ensure efficient resolution and continuous improvement.\\nOccasionally provide remote and in-person technical support to users across all medical centers and the support office to further your understanding of system and user issues and to maintain focus on the end users.\\nOversee and manage escalated issues, ensuring adherence to defined SLAs for resolution in collaboration with the systems team.\\nTraining and Onboarding\\nConduct IT induction and system security awareness training for new employees.\\nProvide systems onboarding training and ongoing support for staff.\\nTrain staff on new system releases and updates.\\nSupport end-users through system changes to ensure smooth transitions.\\nStructure, create, and provide end-user training for more established and advanced users to ensure teams can take full advantage of systems and features.\\nDocumentation and Communication\\nDevelop and maintain detailed documentation, manuals, and procedures for all software solutions.\\nCommunicate proactively within and outside the department about system updates and changes.\\nAct as a liaison with third-party vendors to resolve IT issues.\\nBusiness Continuity and Compliance\\nConduct regular business continuity activities for all software solutions.\\nFollow up on IT audits and system reviews to ensure 100% compliance and address any findings.\\nSoftware Solutions Management\\nAssist in sourcing, implementing, and maintaining new software solutions.\\nManage software subscriptions effectively.\\nCollaborate with business systems analysts to ensure that software systems at Penda have remarkably high ROI and drive business success.\\nAccount Troubleshooting and Management\\nPerform troubleshooting, maintenance, and management of accounts for all critical applications and services.\\nMonitor and enforce IT systems policies and strategies defined by the organization.\\nYou'll Be a Great Fit If You Have\u2026\\nBachelor's degree in Computer Science, Information Technology, or related field\\n3+ years of experience in IT systems administration\\nStrong knowledge of network infrastructure and security protocols\\nExperience with healthcare IT systems, particularly EMR\\nHighly organized self-starter with an eye for detail\\nAbility to effectively juggle multiple projects and user support activities\\nEntrepreneurial, flexible attitude with ability to work well in ambiguous, changing situations and prioritize work accordingly\\nAbility to function independently with minimal supervision\\nStrong interpersonal, clear communication verbal and written, and customer service skills\\nDemonstrated ability to execute critical projects with accelerated schedules and manage demands with frequent changes or delays\\nAbility to multi-task and work effectively as part of a team\\nWillingness to work sometimes odd hours\\nProgramming skills in languages such as Python, JavaScript, or C# are a significant advantage\\nRelevant certifications e.g., CompTIA Network+, MCSE, CCNA are preferred\\nCore Strengths for Success\\nAbility to maintain confidentiality of sensitive information\\nWillingness to work in a dynamic, fast-paced environment\\nCommitment to ongoing learning and professional development and adapting to new technologies and processes\\nAbility to work effectively in a team environment\\nStrong attention to detail and organizational skills\\nAbility to manage multiple tasks and prioritize effectively\", \"datePosted\": \"2026-07-16\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Penda Health\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-30T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Penda Health<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-30<\/p>\n<h3>Job Description<\/h3>\n<p>Role Summary<br \/>The Business Systems Lead plays a critical role in ensuring the smooth operation and security of Penda&#8217;s IT systems. This position involves managing day-to-day IT operations, troubleshooting system issues, and maintaining software and cloud services to minimize downtime. The ideal candidate will be a proactive problem solver, with strong technical knowledge and a solid understanding of healthcare IT systems, particularly HMIS Electronic Medical Record Systems. They should have excellent communication skills to support both technical and non-technical users across multiple locations, as well as a commitment to continuous learning and adaptability in a fast-paced environment. The Business Systems Lead will also collaborate with the business systems team on projects and be a key player in maintaining system compliance and security standards.<br \/>Key Responsibilities<br \/>IT Systems Operations and Maintenance<br \/>Manage day-to-day operations and maintenance of all IT software systems.<br \/>Monitor, track, and resolve system issues to ensure minimal downtime<br \/>Conduct regular system audits, updates, and apply new patches and releases.<br \/>Implement and maintain security measures across all software solutions.<br \/>Ensure compliance with organizational IT policies and strategies.<br \/>User Account Management and Support<br \/>Handle user account management and access control, including policy creation.<br \/>Manage application security settings appropriate to job categories.<br \/>Serve as a strategic escalation point for system-related issues, working closely with the Help Desk and broader team to ensure efficient resolution and continuous improvement.<br \/>Occasionally provide remote and in-person technical support to users across all medical centers and the support office to further your understanding of system and user issues and to maintain focus on the end users.<br \/>Oversee and manage escalated issues, ensuring adherence to defined SLAs for resolution in collaboration with the systems team.<br \/>Training and Onboarding<br \/>Conduct IT induction and system security awareness training for new employees.<br \/>Provide systems onboarding training and ongoing support for staff.<br \/>Train staff on new system releases and updates.<br \/>Support end-users through system changes to ensure smooth transitions.<br \/>Structure, create, and provide end-user training for more established and advanced users to ensure teams can take full advantage of systems and features.<br \/>Documentation and Communication<br \/>Develop and maintain detailed documentation, manuals, and procedures for all software solutions.<br \/>Communicate proactively within and outside the department about system updates and changes.<br \/>Act as a liaison with third-party vendors to resolve IT issues.<br \/>Business Continuity and Compliance<br \/>Conduct regular business continuity activities for all software solutions.<br \/>Follow up on IT audits and system reviews to ensure 100% compliance and address any findings.<br \/>Software Solutions Management<br \/>Assist in sourcing, implementing, and maintaining new software solutions.<br \/>Manage software subscriptions effectively.<br \/>Collaborate with business systems analysts to ensure that software systems at Penda have remarkably high ROI and drive business success.<br \/>Account Troubleshooting and Management<br \/>Perform troubleshooting, maintenance, and management of accounts for all critical applications and services.<br \/>Monitor and enforce IT systems policies and strategies defined by the organization.<br \/>You&#8217;ll Be a Great Fit If You Have\u2026<br \/>Bachelor&#8217;s degree in Computer Science, Information Technology, or related field<br \/>3+ years of experience in IT systems administration<br \/>Strong knowledge of network infrastructure and security protocols<br \/>Experience with healthcare IT systems, particularly EMR<br \/>Highly organized self-starter with an eye for detail<br \/>Ability to effectively juggle multiple projects and user support activities<br \/>Entrepreneurial, flexible attitude with ability to work well in ambiguous, changing situations and prioritize work accordingly<br \/>Ability to function independently with minimal supervision<br \/>Strong interpersonal, clear communication verbal and written, and customer service skills<br \/>Demonstrated ability to execute critical projects with accelerated schedules and manage demands with frequent changes or delays<br \/>Ability to multi-task and work effectively as part of a team<br \/>Willingness to work sometimes odd hours<br \/>Programming skills in languages such as Python, JavaScript, or C# are a significant advantage<br \/>Relevant certifications e.g., CompTIA Network+, MCSE, CCNA are preferred<br \/>Core Strengths for Success<br \/>Ability to maintain confidentiality of sensitive information<br \/>Willingness to work in a dynamic, fast-paced environment<br \/>Commitment to ongoing learning and professional development and adapting to new technologies and processes<br \/>Ability to work effectively in a team environment<br \/>Strong attention to detail and organizational skills<br \/>Ability to manage multiple tasks and prioritize effectively<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Penda Health on pendahealth.applytojob.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1280426\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-30 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Penda Health Location: Nairobi Job Type: Full Time Apply Before: 2026-07-30 Job Description Role SummaryThe Business Systems Lead plays a critical role in ensuring the smooth operation and security of Penda&#8217;s IT systems. This position involves managing day-to-day IT operations, troubleshooting system issues, and maintaining software and cloud services to minimize downtime. The ideal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1454],"class_list":["post-102302","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-penda-health"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102302"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102302\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}