{"id":102346,"date":"2026-07-17T12:58:49","date_gmt":"2026-07-17T12:58:49","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-personalization-engagement-specialist\/"},"modified":"2026-07-17T12:58:49","modified_gmt":"2026-07-17T12:58:49","slug":"customer-personalization-engagement-specialist","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-personalization-engagement-specialist\/","title":{"rendered":"Customer Personalization &#038; Engagement Specialist"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Personalization & Engagement Specialist\", \"description\": \"Job Ref. No: JLIL 419\\nRole Purpose\\nThe role holder will be responsible for designing, governing, and executing enterprise-wide personalized customer engagement strategies across all products and customer segments. The role ensures consistent, relevant and datadriven communication across all customer touchpoints, including digital platforms, service channels and campaigns. This position plays a critical role in driving customer growth, retention, experience and revenue outcomes by leveraging advanced customer insights, segmentation and behavioural engagement techniques. The role is expected to deliver measurable commercial value and ROI and align customer communications with global financial services best practices.\\nAcademic Background & Relevant Qualifications\\nBachelor\u2019s degree in Marketing, Communications, Business, Data Analytics, Finance, or related field.\\nCertification in Digital Marketing, Customer Experience CX, CRM, or Data Analytics is an added advantage.\\n3\u20135 years\u2019 experience in customer engagement, CRM, digital marketing, or customer analytics.\\nExperience in financial services or a data-driven customer environment preferred.\\nProven track record in driving customer growth, engagement, or revenue through campaigns.\", \"datePosted\": \"2026-07-15\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Jubilee Insurance\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-24T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Jubilee Insurance<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-24<\/p>\n<h3>Job Description<\/h3>\n<p>Job Ref. No: JLIL 419<br \/>Role Purpose<br \/>The role holder will be responsible for designing, governing, and executing enterprise-wide personalized customer engagement strategies across all products and customer segments. The role ensures consistent, relevant and datadriven communication across all customer touchpoints, including digital platforms, service channels and campaigns. This position plays a critical role in driving customer growth, retention, experience and revenue outcomes by leveraging advanced customer insights, segmentation and behavioural engagement techniques. The role is expected to deliver measurable commercial value and ROI and align customer communications with global financial services best practices.<br \/>Academic Background &#038; Relevant Qualifications<br \/>Bachelor\u2019s degree in Marketing, Communications, Business, Data Analytics, Finance, or related field.<br \/>Certification in Digital Marketing, Customer Experience CX, CRM, or Data Analytics is an added advantage.<br \/>3\u20135 years\u2019 experience in customer engagement, CRM, digital marketing, or customer analytics.<br \/>Experience in financial services or a data-driven customer environment preferred.<br \/>Proven track record in driving customer growth, engagement, or revenue through campaigns.<\/p>\n<h3>How to Apply<\/h3>\n<p>Send your application to Recruitment@jubileekenya.com<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/job\/customer-personalization-engagement-specialist-jubilee-insurance\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-24 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Jubilee Insurance Location: Nairobi Job Type: Full Time Apply Before: 2026-07-24 Job Description Job Ref. No: JLIL 419Role PurposeThe role holder will be responsible for designing, governing, and executing enterprise-wide personalized customer engagement strategies across all products and customer segments. The role ensures consistent, relevant and datadriven communication across all customer touchpoints, including digital [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1577,1412],"class_list":["post-102346","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-jubilee-insurance","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102346"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102346\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102346"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102346"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}