{"id":102746,"date":"2026-07-20T06:02:51","date_gmt":"2026-07-20T06:02:51","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/digital-support-specialist\/"},"modified":"2026-07-20T06:02:51","modified_gmt":"2026-07-20T06:02:51","slug":"digital-support-specialist","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/digital-support-specialist\/","title":{"rendered":"Digital Support Specialist"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Digital Support Specialist\", \"description\": \"Key Responsibilities; -\\nProvide technical support for existing Agency, Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager systems herein later referred to as Digital Channels and implementation of related projects.\\nDelivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.\\nWork closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services\\nRoll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.\\nRecommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits\\nProvide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies\\nContinuously analyze user requirements to develop and provide solutions\\nEnhance and develop new channels for delivering services to customers\\nMaintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions.\\nEnsure compliance of SLAs with system vendors.\\nThe Person\\nFor the above position, the successful applicant should have the following:\\nBachelor\u2019s Degree in IT\/Computer Science\/Mathematics.\\nProfessional qualification\/Certification in ITIL, Linux Oracle Database administration is an added advantage.\\nMaster\u2019s degree in any computer or business related, Project Management is an added advantage.\\n3 years\u2019 work experience in IT role, with at least:\\n2 year experience in\u00a0Digital Channels Mobile Banking, Internet Banking, Agency Banking administration.\\n2 years\u2019 experience in\u00a0Linux Server Administration.\\n1-year experience in\u00a0IT Projects and Business analysis.\\n1-year experience in\u00a0Change Management is an added advantage.\", \"datePosted\": \"2026-07-18\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"KCB Bank Kenya\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-24T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> KCB Bank Kenya<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-24<\/p>\n<h3>Job Description<\/h3>\n<p>Key Responsibilities; &#8211;<br \/>Provide technical support for existing Agency, Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager systems herein later referred to as Digital Channels and implementation of related projects.<br \/>Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.<br \/>Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services<br \/>Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.<br \/>Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits<br \/>Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies<br \/>Continuously analyze user requirements to develop and provide solutions<br \/>Enhance and develop new channels for delivering services to customers<br \/>Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions.<br \/>Ensure compliance of SLAs with system vendors.<br \/>The Person<br \/>For the above position, the successful applicant should have the following:<br \/>Bachelor\u2019s Degree in IT\/Computer Science\/Mathematics.<br \/>Professional qualification\/Certification in ITIL, Linux Oracle Database administration is an added advantage.<br \/>Master\u2019s degree in any computer or business related, Project Management is an added advantage.<br \/>3 years\u2019 work experience in IT role, with at least:<br \/>2 year experience in\u00a0Digital Channels Mobile Banking, Internet Banking, Agency Banking administration.<br \/>2 years\u2019 experience in\u00a0Linux Server Administration.<br \/>1-year experience in\u00a0IT Projects and Business analysis.<br \/>1-year experience in\u00a0Change Management is an added advantage.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1283018\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-24 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: KCB Bank Kenya Location: Nairobi Job Type: Full Time Apply Before: 2026-07-24 Job Description Key Responsibilities; &#8211;Provide technical support for existing Agency, Mobiloan, Internet Banking, Mobi, C2B, MTS, Channel Manager systems herein later referred to as Digital Channels and implementation of related projects.Delivering business solutions by ensuring that they are well tested and are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1442,1412],"class_list":["post-102746","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-kcb-bank-kenya","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102746"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102746\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}