{"id":102855,"date":"2026-07-21T08:07:50","date_gmt":"2026-07-21T08:07:50","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/debt-recovery-officer\/"},"modified":"2026-07-21T08:07:50","modified_gmt":"2026-07-21T08:07:50","slug":"debt-recovery-officer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/debt-recovery-officer\/","title":{"rendered":"Debt Recovery Officer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Debt Recovery Officer\", \"description\": \"Role Profile\\nThe Debt Recovery Officer will manage long-outstanding debts, typically accounts aged 90+ days or over one year. The role covers debt recovery, collections follow-up, debt monitoring, restructuring discussions, client visits, preparation of portfolio performance reports, and accurate documentation of recovery actions.\\nKey Responsibilities\\nDebt Recovery and Follow-Up:\\nContact customers with overdue accounts via telephone, email, or other communication channels.\\nDiscuss payment options and negotiate repayment plans that align with company policies.\\nFollow up on missed payments and escalate issues where necessary.\\nPortfolio Management\\n:\\nManage and prioritize a portfolio of delinquent accounts to ensure timely recovery.\\nAnalyze customer repayment trends and identify high-risk accounts for escalation.\\nMonitor and track repayment progress to ensure compliance with agreed terms.\\nCustomer Engagement\\n:\\nBuild professional and respectful relationships with customers to facilitate debt recovery.\\nEducate customers on repayment options and the consequences of default.\\nHandle customer queries, complaints, and disputes professionally and promptly.\\nCompliance and Risk Management\\n:\\nEnsure all recovery activities comply with company policies, regulatory guidelines, and ethical standards.\\nIdentify and report any potential risks in the recovery process.\\nSafeguard customer data and privacy in line with legal requirements.\\nReporting and Documentation\\n:\\nMaintain detailed records of all customer interactions, agreements, and recovery outcomes.\\nPrepare and submit regular reports on portfolio performance and recovery progress.\\nUpdate the debt recovery system with accurate and timely data.\\nSkills & Core Competencies\\nStrong negotiation, communication, and interpersonal skills.\\nExcellent organizational and time management abilities.\\nFamiliarity with relevant consumer protection \/ debt collection laws.\\nAbility to work independently with minimal supervision.\\nGood record-keeping and reporting discipline.\\nAbility to work under pressure and meet deadlines.\\nProfessional Qualifications & Relevant Experience\\nDiploma\/Degree in Business, Finance, Law, or a related field or equivalent experience.\\nMinimum 2 years\u2019 proven experience in debt collection, credit control, or recovery.\\nExperience in debt collection, customer service, credit control, or any related field.\\nPersonal Attributes\\nHigh integrity and professionalism.\\nResilience and persistence in handling challenging situations.\\nStrong problem-solving and decision-making skills.\", \"datePosted\": \"2026-07-21\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Mitchell Cotts\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-24T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Mitchell Cotts<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-24<\/p>\n<h3>Job Description<\/h3>\n<p>Role Profile<br \/>The Debt Recovery Officer will manage long-outstanding debts, typically accounts aged 90+ days or over one year. The role covers debt recovery, collections follow-up, debt monitoring, restructuring discussions, client visits, preparation of portfolio performance reports, and accurate documentation of recovery actions.<br \/>Key Responsibilities<br \/>Debt Recovery and Follow-Up:<br \/>Contact customers with overdue accounts via telephone, email, or other communication channels.<br \/>Discuss payment options and negotiate repayment plans that align with company policies.<br \/>Follow up on missed payments and escalate issues where necessary.<br \/>Portfolio Management<br \/>:<br \/>Manage and prioritize a portfolio of delinquent accounts to ensure timely recovery.<br \/>Analyze customer repayment trends and identify high-risk accounts for escalation.<br \/>Monitor and track repayment progress to ensure compliance with agreed terms.<br \/>Customer Engagement<br \/>:<br \/>Build professional and respectful relationships with customers to facilitate debt recovery.<br \/>Educate customers on repayment options and the consequences of default.<br \/>Handle customer queries, complaints, and disputes professionally and promptly.<br \/>Compliance and Risk Management<br \/>:<br \/>Ensure all recovery activities comply with company policies, regulatory guidelines, and ethical standards.<br \/>Identify and report any potential risks in the recovery process.<br \/>Safeguard customer data and privacy in line with legal requirements.<br \/>Reporting and Documentation<br \/>:<br \/>Maintain detailed records of all customer interactions, agreements, and recovery outcomes.<br \/>Prepare and submit regular reports on portfolio performance and recovery progress.<br \/>Update the debt recovery system with accurate and timely data.<br \/>Skills &#038; Core Competencies<br \/>Strong negotiation, communication, and interpersonal skills.<br \/>Excellent organizational and time management abilities.<br \/>Familiarity with relevant consumer protection \/ debt collection laws.<br \/>Ability to work independently with minimal supervision.<br \/>Good record-keeping and reporting discipline.<br \/>Ability to work under pressure and meet deadlines.<br \/>Professional Qualifications &#038; Relevant Experience<br \/>Diploma\/Degree in Business, Finance, Law, or a related field or equivalent experience.<br \/>Minimum 2 years\u2019 proven experience in debt collection, credit control, or recovery.<br \/>Experience in debt collection, customer service, credit control, or any related field.<br \/>Personal Attributes<br \/>High integrity and professionalism.<br \/>Resilience and persistence in handling challenging situations.<br \/>Strong problem-solving and decision-making skills.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested candidates are encouraged to send applications to recruitment@mitchellcotts.co.ke by close of business on Friday July 24, 2026 .<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/job\/debt-recovery-officer-mitchell-cotts\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-24 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Mitchell Cotts Location: Nairobi Job Type: Full Time Apply Before: 2026-07-24 Job Description Role ProfileThe Debt Recovery Officer will manage long-outstanding debts, typically accounts aged 90+ days or over one year. The role covers debt recovery, collections follow-up, debt monitoring, restructuring discussions, client visits, preparation of portfolio performance reports, and accurate documentation of recovery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,2343,1412],"class_list":["post-102855","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-mitchell-cotts","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=102855"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/102855\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=102855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=102855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=102855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}