{"id":103111,"date":"2026-07-22T10:06:05","date_gmt":"2026-07-22T10:06:05","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/jr-it-helpdesk-analyst\/"},"modified":"2026-07-22T10:06:05","modified_gmt":"2026-07-22T10:06:05","slug":"jr-it-helpdesk-analyst","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/jr-it-helpdesk-analyst\/","title":{"rendered":"JR IT Helpdesk Analyst"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"JR IT Helpdesk Analyst\", \"description\": \"Are you passionate about technology and enjoy solving technical challenges that make a real impact on users' day-to-day experience? We are looking for an IT Support Analyst who is customer-focused, proactive, and eager to deliver exceptional IT support across the organization.\\nWhat You'll Do\\nAs an IT Support Analyst, you will provide both onsite and remote technical support, ensuring the optimal performance of IT services, devices, and business-critical applications.\\nKey Responsibilities\\nProvide first and second-level technical support for hardware, software, and end-user devices.\\nPrepare and configure computers and workstations, including:\\nWindows Operating Systems\\nBitLocker\\nDevice Drivers\\nNetwork Configuration\\nMicrosoft 365\\nVPN Solutions\\nVoIP Services\\nEndpoint Management Tools\\nEndpoint Detection & Response EDR\\n.NET Framework\\nJava\\nInstall and configure software and specialized applications required by business units and client operations.\\nTroubleshoot and resolve hardware, software, network, connectivity, electrical, and peripheral device issues.\\nDiagnose and resolve complex network incidents using monitoring tools and troubleshooting methodologies based on the OSI Model.\\nManage and maintain IT asset inventories, ensuring proper tracking and assignment of equipment.\\nAccurately document, update, and close support tickets within the IT Service Management ITSM platform, following established procedures and SLAs.\\nServe as the primary IT Point of Contact for smaller branches, offices, or accounts, ensuring timely resolution of technical needs.\\nProvide remote technical support to end users, customers, and executive-level stakeholders through chat, phone, and remote assistance tools.\\nCoordinate equipment deployments, relocations, and installations according to business and operational requirements.\\nWhat We're Looking For\\nTechnical Qualifications\\nExperience providing IT Help Desk, Technical Support, or Service Desk support.\\nStrong knowledge of Windows Operating Systems, Microsoft 365, VPNs, and VoIP solutions.\\nExperience working with ITSM platforms and ticket management systems.\\nKnowledge of endpoint management and cybersecurity tools.\\nUnderstanding of network fundamentals and troubleshooting.\\nExperience managing IT assets and equipment inventories.\\nSoft Skills\\nStrong customer service and communication skills.\\nExcellent problem-solving and analytical abilities.\\nAbility to prioritize tasks in a fast-paced environment.\\nStrong attention to detail and sense of ownership.\\nTeam-oriented mindset with a proactive attitude.\\nAbility to communicate effectively with users at all organizational levels, including executives.\\nWhy Join Us?\\nCareer growth and professional development opportunities.\\nExposure to modern technologies and enterprise environments.\\nCollaborative and supportive team culture.\\nThe opportunity to make a direct impact on employee and customer experience.\", \"datePosted\": \"2026-07-22\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Solvo Global\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-05T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Solvo Global<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-05<\/p>\n<h3>Job Description<\/h3>\n<p>Are you passionate about technology and enjoy solving technical challenges that make a real impact on users&#8217; day-to-day experience? We are looking for an IT Support Analyst who is customer-focused, proactive, and eager to deliver exceptional IT support across the organization.<br \/>What You&#8217;ll Do<br \/>As an IT Support Analyst, you will provide both onsite and remote technical support, ensuring the optimal performance of IT services, devices, and business-critical applications.<br \/>Key Responsibilities<br \/>Provide first and second-level technical support for hardware, software, and end-user devices.<br \/>Prepare and configure computers and workstations, including:<br \/>Windows Operating Systems<br \/>BitLocker<br \/>Device Drivers<br \/>Network Configuration<br \/>Microsoft 365<br \/>VPN Solutions<br \/>VoIP Services<br \/>Endpoint Management Tools<br \/>Endpoint Detection &#038; Response EDR<br \/>.NET Framework<br \/>Java<br \/>Install and configure software and specialized applications required by business units and client operations.<br \/>Troubleshoot and resolve hardware, software, network, connectivity, electrical, and peripheral device issues.<br \/>Diagnose and resolve complex network incidents using monitoring tools and troubleshooting methodologies based on the OSI Model.<br \/>Manage and maintain IT asset inventories, ensuring proper tracking and assignment of equipment.<br \/>Accurately document, update, and close support tickets within the IT Service Management ITSM platform, following established procedures and SLAs.<br \/>Serve as the primary IT Point of Contact for smaller branches, offices, or accounts, ensuring timely resolution of technical needs.<br \/>Provide remote technical support to end users, customers, and executive-level stakeholders through chat, phone, and remote assistance tools.<br \/>Coordinate equipment deployments, relocations, and installations according to business and operational requirements.<br \/>What We&#8217;re Looking For<br \/>Technical Qualifications<br \/>Experience providing IT Help Desk, Technical Support, or Service Desk support.<br \/>Strong knowledge of Windows Operating Systems, Microsoft 365, VPNs, and VoIP solutions.<br \/>Experience working with ITSM platforms and ticket management systems.<br \/>Knowledge of endpoint management and cybersecurity tools.<br \/>Understanding of network fundamentals and troubleshooting.<br \/>Experience managing IT assets and equipment inventories.<br \/>Soft Skills<br \/>Strong customer service and communication skills.<br \/>Excellent problem-solving and analytical abilities.<br \/>Ability to prioritize tasks in a fast-paced environment.<br \/>Strong attention to detail and sense of ownership.<br \/>Team-oriented mindset with a proactive attitude.<br \/>Ability to communicate effectively with users at all organizational levels, including executives.<br \/>Why Join Us?<br \/>Career growth and professional development opportunities.<br \/>Exposure to modern technologies and enterprise environments.<br \/>Collaborative and supportive team culture.<br \/>The opportunity to make a direct impact on employee and customer experience.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Solvo Global on www.linkedin.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1285286\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-05 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Solvo Global Location: Nairobi Job Type: Full Time Apply Before: 2026-08-05 Job Description Are you passionate about technology and enjoy solving technical challenges that make a real impact on users&#8217; day-to-day experience? We are looking for an IT Support Analyst who is customer-focused, proactive, and eager to deliver exceptional IT support across the organization.What [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1432],"class_list":["post-103111","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-solvo-global"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103111"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103111\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}