{"id":103146,"date":"2026-07-22T10:23:20","date_gmt":"2026-07-22T10:23:20","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/enterprise-noc-support-engineer\/"},"modified":"2026-07-22T10:23:20","modified_gmt":"2026-07-22T10:23:20","slug":"enterprise-noc-support-engineer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/enterprise-noc-support-engineer\/","title":{"rendered":"Enterprise NOC Support Engineer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Enterprise NOC Support Engineer\", \"description\": \"We are looking to recruit an Enterprise NOC Support Engineer whose responsibility will be identifying, diagnosing, managing and resolving incidents to minimize the impact of any network outage and customer downtime. They will also be responsible for ensuring that customer SLA\u2019s are achieved for all services using Network Monitoring and end-to-end Incident Management processes.\\nENTEPRISE NOC SUPPORT ENGINEER JOB RESPONSIBILITIES\\nTroubleshoot and provide first-level customer technical support for JTL\u2019s Enterprise customers\\nHandle assigned tickets till closure, including continuous liaison with customers\\nPerform Root Cause Analysis RCA for reported and unreported customer issues.\\nWork towards permanent resolution of recurring faults to improve service stability.\\nProactively monitor links & enterprise services to detect and resolve issues before customer impact.\\nProvide real-time network health surveillance and alarm reporting using monitoring and surveillance tools.\\nEnsure SLA commitments to enterprise customers are consistently met.\\nEscalate performance-related issues to higher support tiers or engineering teams where necessary.\\nDocument troubleshooting steps, fixes, and root causes in line with NOC procedures.\\nContribute to knowledge base and SOP improvements for faster resolution of recurring issues.\\nAttend customer services reviews for the assigned enterprise customers.\\nCreate network monthly performance reports for the assigned enterprise customers\\nRequirements\\nBachelor\u2019s degree in Information Technology, Computer Science, Telecommunications, or related field\\nCisco CCNA is required. CCNP Enterprise, JNCIA, ITIL or equivalent are an added advantage.\\nAt least 3 years\u2019 experience in a NOC, ISP, or Telecom support environment\\nStrong understanding of networking fundamentals: TCP\/IP, LAN, WAN, MPLS, VPN, VLAN, QoS.\\nHands-on experience with routing & switching protocols BGP, OSPF, EIGRP, STP.\\nFamiliarity with network monitoring tools e.g., Zabbix, SolarWinds, PRTG, Nagios.\\nExperience with customer connectivity services: DIA, IP VPN, Metro-E, FTTH\/FTTx.\\nAbility to perform first-level troubleshooting of routers, switches, and firewalls.\\nComfortable working with CRM \/ ticketing systems e.g., ServiceNow, Remedy, Zoho Desk.\", \"datePosted\": \"2026-07-21\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Jamii Telecommunications\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-05T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Jamii Telecommunications<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-05<\/p>\n<h3>Job Description<\/h3>\n<p>We are looking to recruit an Enterprise NOC Support Engineer whose responsibility will be identifying, diagnosing, managing and resolving incidents to minimize the impact of any network outage and customer downtime. They will also be responsible for ensuring that customer SLA\u2019s are achieved for all services using Network Monitoring and end-to-end Incident Management processes.<br \/>ENTEPRISE NOC SUPPORT ENGINEER JOB RESPONSIBILITIES<br \/>Troubleshoot and provide first-level customer technical support for JTL\u2019s Enterprise customers<br \/>Handle assigned tickets till closure, including continuous liaison with customers<br \/>Perform Root Cause Analysis RCA for reported and unreported customer issues.<br \/>Work towards permanent resolution of recurring faults to improve service stability.<br \/>Proactively monitor links &#038; enterprise services to detect and resolve issues before customer impact.<br \/>Provide real-time network health surveillance and alarm reporting using monitoring and surveillance tools.<br \/>Ensure SLA commitments to enterprise customers are consistently met.<br \/>Escalate performance-related issues to higher support tiers or engineering teams where necessary.<br \/>Document troubleshooting steps, fixes, and root causes in line with NOC procedures.<br \/>Contribute to knowledge base and SOP improvements for faster resolution of recurring issues.<br \/>Attend customer services reviews for the assigned enterprise customers.<br \/>Create network monthly performance reports for the assigned enterprise customers<br \/>Requirements<br \/>Bachelor\u2019s degree in Information Technology, Computer Science, Telecommunications, or related field<br \/>Cisco CCNA is required. CCNP Enterprise, JNCIA, ITIL or equivalent are an added advantage.<br \/>At least 3 years\u2019 experience in a NOC, ISP, or Telecom support environment<br \/>Strong understanding of networking fundamentals: TCP\/IP, LAN, WAN, MPLS, VPN, VLAN, QoS.<br \/>Hands-on experience with routing &#038; switching protocols BGP, OSPF, EIGRP, STP.<br \/>Familiarity with network monitoring tools e.g., Zabbix, SolarWinds, PRTG, Nagios.<br \/>Experience with customer connectivity services: DIA, IP VPN, Metro-E, FTTH\/FTTx.<br \/>Ability to perform first-level troubleshooting of routers, switches, and firewalls.<br \/>Comfortable working with CRM \/ ticketing systems e.g., ServiceNow, Remedy, Zoho Desk.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Jamii Telecommunications on careers.jtl.co.ke to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1284990\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-05 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Jamii Telecommunications Location: Nairobi Job Type: Full Time Apply Before: 2026-08-05 Job Description We are looking to recruit an Enterprise NOC Support Engineer whose responsibility will be identifying, diagnosing, managing and resolving incidents to minimize the impact of any network outage and customer downtime. They will also be responsible for ensuring that customer SLA\u2019s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1635,1413,1412],"class_list":["post-103146","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-jamii-telecommunications","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103146"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103146\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}