{"id":103522,"date":"2026-07-24T17:06:41","date_gmt":"2026-07-24T17:06:41","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/cdit-manager\/"},"modified":"2026-07-24T17:06:41","modified_gmt":"2026-07-24T17:06:41","slug":"cdit-manager","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/cdit-manager\/","title":{"rendered":"CDIT Manager"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"CDIT Manager\", \"description\": \"The CD IT Manager is responsible for leading Customer Development IT operations, master data governance, business reporting, systems support, and technology projects to enable efficient field sales execution. The role ensures the integrity of master data, reliability of sales systems, timely business reporting, and effective support of Customer Development technology platforms, including Lever Edge.\\nKey Accountabilities\\nMaster Data Management & Governance\\nOwn and oversee the creation, maintenance, and governance of Customer Development master data.\\nEnsure master data accuracy, completeness, consistency, and compliance with company standards.\\nDevelop and maintain master data policies, procedures, and controls.\\nWork closely with the U2K2 Master Data Management Team to ensure seamless integration and quality of master data across systems.\\nSystems Support & Operations\\nLead the management of the Service Desk and Lever Edge Support Team.\\nEnsure timely resolution of system incidents, user queries, and technical issues.\\nMonitor system performance and implement corrective actions to minimize downtime.\\nServe as the primary escalation point for Customer Development systems-related issues.\\nIT Projects & Continuous Improvement\\nManage the deployment of new IT solutions, enhancements, and change requests.\\nCoordinate system testing, user acceptance testing UAT, deployment, and post-implementation support.\\nDrive continuous improvement initiatives to enhance system effectiveness and user experience.\\nSupport digital transformation projects within Customer Development.\\nReporting & Analytics\\nDevelop, maintain, and automate business reporting templates and dashboards.\\nGenerate and distribute key LeverEdge reports, including:\\nPerfect Store Reports\\nEFOS Reports\\nFCS Reports\\nCOTC Reports by FSR\\nOutlet Detail Reports\\nProvide insights and analysis to support business decision-making and performance improvement.\\nStakeholder Management\\nAct as the key liaison between Field Sales Teams and Head Office.\\nRepresent Customer Development in regional LeverEdge and systems governance meetings.\\nCollaborate with internal and external stakeholders to improve business processes and technology solutions.\\nProcess Governance & Compliance\\nServe as the custodian of LeverEdge Standard Operating Procedures SOPs and business processes.\\nEnsure adherence to IT governance, data management, and system control requirements.\\nAct as the primary contact for LeverEdge and Customer Development systems audits.\\nImplement corrective actions arising from audit findings.\\nTeam Leadership\\nLead and manage the CD IT team, ensuring effective resource allocation and performance management.\\nBuild team capabilities through coaching, training, and development.\\nEstablish clear objectives and performance expectations for team members.\\nField Sales Payments Administration\\nOversee the accurate calculation and processing of field sales allowances and incentive payments, including:\\nLunch Allowance\\nCar Running Allowance\\nSales Force Incentive SFI\\nDistributor Sales Incentive DSI\\nEnsure timely payment processing and compliance with established policies.\\nKey Performance Indicators KPIs\\nMaster data accuracy and completeness.\\nService Desk SLA compliance.\\nSystems uptime and availability.\\nTimeliness and accuracy of business reports.\\nSuccessful delivery of IT projects and enhancements.\\nAudit compliance and closure of action items.\\nUser satisfaction with CD systems and support services.\\nAccuracy and timeliness of field sales incentive and allowance payments.\\nQualifications & Experience\\nBachelor's degree in information technology, Computer Science, Information Systems, Business Information Technology, or a related field.\\n5+ years' experience in IT systems management, sales systems support, or master data management.\\nExperience managing business applications and reporting platforms.\\nExperience leading teams and managing stakeholders across functions.\\nExperience with field sales automation systems LeverEdge experience preferred.\", \"datePosted\": \"2026-07-24\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Unilever\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-07T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Unilever<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-07<\/p>\n<h3>Job Description<\/h3>\n<p>The CD IT Manager is responsible for leading Customer Development IT operations, master data governance, business reporting, systems support, and technology projects to enable efficient field sales execution. The role ensures the integrity of master data, reliability of sales systems, timely business reporting, and effective support of Customer Development technology platforms, including Lever Edge.<br \/>Key Accountabilities<br \/>Master Data Management &#038; Governance<br \/>Own and oversee the creation, maintenance, and governance of Customer Development master data.<br \/>Ensure master data accuracy, completeness, consistency, and compliance with company standards.<br \/>Develop and maintain master data policies, procedures, and controls.<br \/>Work closely with the U2K2 Master Data Management Team to ensure seamless integration and quality of master data across systems.<br \/>Systems Support &#038; Operations<br \/>Lead the management of the Service Desk and Lever Edge Support Team.<br \/>Ensure timely resolution of system incidents, user queries, and technical issues.<br \/>Monitor system performance and implement corrective actions to minimize downtime.<br \/>Serve as the primary escalation point for Customer Development systems-related issues.<br \/>IT Projects &#038; Continuous Improvement<br \/>Manage the deployment of new IT solutions, enhancements, and change requests.<br \/>Coordinate system testing, user acceptance testing UAT, deployment, and post-implementation support.<br \/>Drive continuous improvement initiatives to enhance system effectiveness and user experience.<br \/>Support digital transformation projects within Customer Development.<br \/>Reporting &#038; Analytics<br \/>Develop, maintain, and automate business reporting templates and dashboards.<br \/>Generate and distribute key LeverEdge reports, including:<br \/>Perfect Store Reports<br \/>EFOS Reports<br \/>FCS Reports<br \/>COTC Reports by FSR<br \/>Outlet Detail Reports<br \/>Provide insights and analysis to support business decision-making and performance improvement.<br \/>Stakeholder Management<br \/>Act as the key liaison between Field Sales Teams and Head Office.<br \/>Represent Customer Development in regional LeverEdge and systems governance meetings.<br \/>Collaborate with internal and external stakeholders to improve business processes and technology solutions.<br \/>Process Governance &#038; Compliance<br \/>Serve as the custodian of LeverEdge Standard Operating Procedures SOPs and business processes.<br \/>Ensure adherence to IT governance, data management, and system control requirements.<br \/>Act as the primary contact for LeverEdge and Customer Development systems audits.<br \/>Implement corrective actions arising from audit findings.<br \/>Team Leadership<br \/>Lead and manage the CD IT team, ensuring effective resource allocation and performance management.<br \/>Build team capabilities through coaching, training, and development.<br \/>Establish clear objectives and performance expectations for team members.<br \/>Field Sales Payments Administration<br \/>Oversee the accurate calculation and processing of field sales allowances and incentive payments, including:<br \/>Lunch Allowance<br \/>Car Running Allowance<br \/>Sales Force Incentive SFI<br \/>Distributor Sales Incentive DSI<br \/>Ensure timely payment processing and compliance with established policies.<br \/>Key Performance Indicators KPIs<br \/>Master data accuracy and completeness.<br \/>Service Desk SLA compliance.<br \/>Systems uptime and availability.<br \/>Timeliness and accuracy of business reports.<br \/>Successful delivery of IT projects and enhancements.<br \/>Audit compliance and closure of action items.<br \/>User satisfaction with CD systems and support services.<br \/>Accuracy and timeliness of field sales incentive and allowance payments.<br \/>Qualifications &#038; Experience<br \/>Bachelor&#8217;s degree in information technology, Computer Science, Information Systems, Business Information Technology, or a related field.<br \/>5+ years&#8217; experience in IT systems management, sales systems support, or master data management.<br \/>Experience managing business applications and reporting platforms.<br \/>Experience leading teams and managing stakeholders across functions.<br \/>Experience with field sales automation systems LeverEdge experience preferred.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Unilever on careers.unilever.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1288304\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-07 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Unilever Location: Nairobi Job Type: Full Time Apply Before: 2026-08-07 Job Description The CD IT Manager is responsible for leading Customer Development IT operations, master data governance, business reporting, systems support, and technology projects to enable efficient field sales execution. The role ensures the integrity of master data, reliability of sales systems, timely business [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,2000],"class_list":["post-103522","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-unilever"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103522"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103522\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103522"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103522"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}