{"id":103587,"date":"2026-07-24T17:32:59","date_gmt":"2026-07-24T17:32:59","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-service-engineer\/"},"modified":"2026-07-24T17:32:59","modified_gmt":"2026-07-24T17:32:59","slug":"customer-service-engineer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-service-engineer\/","title":{"rendered":"Customer Service Engineer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Service Engineer\", \"description\": \"Key Responsibilities:\\nSupport the Customer Value proposition in its local and international development and deployment.\\nSpearhead Food and Beverage related technical projects at local and regional level and at key customers.\\nManage and support, together with the local DSM, the Global and regional strategy implementation.\\nTo be responsible for the local deployment of selected international projects.\\nTo be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.\\nEquipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.\\nGiving\u00a0Technical\/Engineering\u00a0and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.\\nPutting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing\\nCarried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace\/maintain to reduce plant break down\\nGenerate plant performance report\/review the reports and respond to reports and present the same to management.\\nAttend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.\\nAddress client concerns and ensure the resolution of issues in a timely manner.\\nCarrying out hygiene audits and proposing action plans to improve clients\u2019 processes\\nCarry out market analysis and assessment of competitor activities.\\nRetain accounts through the development of strong relationships with key decision makers\\nKey Competencies\\nEngineering:\u00a0Proficiency in using various software to design and interpret engineering drawings.\\nTechnical Skills:\u00a0Strong knowledge of mechanical and electrical engineering principles.\\nComputer Skills:\u00a0Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.\\nMechanical Skills:\u00a0Understanding of machine operations and functionality.\\nTroubleshooting:\u00a0Ability to run diagnostic tests and identify the root causes of errors or malfunctions.\\nTime Management:\u00a0Efficiently managing personal workload and resolving client issues promptly to minimize downtime.\\nOrganizational Skills:\u00a0Keeping track of common issues and maintaining accurate reports.\\nCommunication Skills:\u00a0Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.\\nLanguage:\u00a0Fluency in French is a must.\\nQualifications:\\nGraduate degree in Engineering.\\n3\u20135 years of experience in engineering in a B2B setup.\", \"datePosted\": \"2026-07-24\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Solenis\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-25T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Solenis<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-25<\/p>\n<h3>Job Description<\/h3>\n<p>Key Responsibilities:<br \/>Support the Customer Value proposition in its local and international development and deployment.<br \/>Spearhead Food and Beverage related technical projects at local and regional level and at key customers.<br \/>Manage and support, together with the local DSM, the Global and regional strategy implementation.<br \/>To be responsible for the local deployment of selected international projects.<br \/>To be responsible for making sure sales teams are properly trained and aware of business innovations, new projects, products and applications as well as of business-related technical trends through the implementation of selected training programs.<br \/>Equipment and spares management through sourcing, storing, repairing and maintenance at an optimal cost.<br \/>Giving\u00a0Technical\/Engineering\u00a0and budget advice to the team and ensuring that the required equipment is available to the customer within agreed timelines.<br \/>Putting in place optimization initiatives to ensure that equipment efficiency is achieved and manage the cost of maintenance and spare parts purchasing<br \/>Carried out planned preventive maintenance within a specified period and specified time and Monitoring of equipment performance and replace\/maintain to reduce plant break down<br \/>Generate plant performance report\/review the reports and respond to reports and present the same to management.<br \/>Attend plant performance review meetings, give plant performance report, Recruiting, training, supervise and appraise site technicians.<br \/>Address client concerns and ensure the resolution of issues in a timely manner.<br \/>Carrying out hygiene audits and proposing action plans to improve clients\u2019 processes<br \/>Carry out market analysis and assessment of competitor activities.<br \/>Retain accounts through the development of strong relationships with key decision makers<br \/>Key Competencies<br \/>Engineering:\u00a0Proficiency in using various software to design and interpret engineering drawings.<br \/>Technical Skills:\u00a0Strong knowledge of mechanical and electrical engineering principles.<br \/>Computer Skills:\u00a0Ability to work with engineering software and various applications to troubleshoot and resolve technical issues.<br \/>Mechanical Skills:\u00a0Understanding of machine operations and functionality.<br \/>Troubleshooting:\u00a0Ability to run diagnostic tests and identify the root causes of errors or malfunctions.<br \/>Time Management:\u00a0Efficiently managing personal workload and resolving client issues promptly to minimize downtime.<br \/>Organizational Skills:\u00a0Keeping track of common issues and maintaining accurate reports.<br \/>Communication Skills:\u00a0Strong verbal communication for discussing equipment and technical issues with customers, along with written communication skills for reports and documentation.<br \/>Language:\u00a0Fluency in French is a must.<br \/>Qualifications:<br \/>Graduate degree in Engineering.<br \/>3\u20135 years of experience in engineering in a B2B setup.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Solenis on solenis.wd1.myworkdayjobs.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1287522\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-25 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Solenis Location: Nairobi Job Type: Full Time Apply Before: 2026-07-25 Job Description Key Responsibilities:Support the Customer Value proposition in its local and international development and deployment.Spearhead Food and Beverage related technical projects at local and regional level and at key customers.Manage and support, together with the local DSM, the Global and regional strategy implementation.To [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,2114],"class_list":["post-103587","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-solenis"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103587"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103587\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103587"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}