{"id":103589,"date":"2026-07-24T17:33:48","date_gmt":"2026-07-24T17:33:48","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/branch-operations-manager-garissa\/"},"modified":"2026-07-24T17:33:48","modified_gmt":"2026-07-24T17:33:48","slug":"branch-operations-manager-garissa","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/garissa\/branch-operations-manager-garissa\/","title":{"rendered":"Branch Operations Manager &#8211; Garissa"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Branch Operations Manager - Garissa\", \"description\": \"Key Responsibilities:\\nVault and ATM\/CDM Custodianship \u2013 Ensure ATM downtimes are kept at a minimal, and ATM and Vault limits aremaintained\\nCash Management: Ensure branch cash holding limits are adhered to, excess overnight cash holding is covered, any cash differences reported and resolved, cash deposited via the CDM is retrieved and posted within the timelines as guided and coordinate cash repatriations\\nCustodianship: Act as the second custodian of all bank payment instruments i.e. cheque books, Debit cards.\\nEnsure the branch undertakes the various snap checks as guided by Head office operations and Quality assurance\u00a0functions\\nDeputize the branch manager by growing the business Actively promoting customers to uptake and utilization of all bank channels.\\nLead the branch operations team in supporting the branch to achieve its customer retention objectives, acquisition and growth goals.\\nImplement audit recommendations pertaining to all the departments under the Branch operation\u2019s jurisdiction.\\nEnsure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations\\nConduct daily, weekly and monthly review of branch operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.\\nApprove new accounts in line with KYC procedures: Ensure correct and accurate completion of all customer instructions and approve them for further processing at CAM. Ensure adherence to all KYC & AML processes with regards to new business and acceptable TAT is always observed.\\nReview and\/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified. Ensuring all accounts transacting above reporting threshold fill in the large cash forms and provide any other documentation as required\\nAppraise and promptly address customer issues \/complaints escalating as necessary to ensure timely resolution and ensure set TAT on response to customer queries on phone or by letters is strictly adhered to.\\nIn conjunction with the BM, build and develop a high performing and motivated staff team in the branch by creating a sense of teamwork, a good working environment and regular duty rotations to ensure maximum productivity.\\nEnsure branch is opened & closed as per the approved timelines. Operations staff to be ready to serve customers.\\nPerform and support the bank on any other checks that improve our operational effectiveness and efficiency.\\nSkills, Experience and Competencies\\nKnowledge; Skills and Experience required for this Role\\nKnowledge\\nA University degree Holders of a Business-related degree will have added advantage.\\nProfessional Banking Qualification AKIB or accounting qualifications will have added advantage.\\nMinimum 5 years\u2019 proven working experience in a Banking environment, with sound exposure to Branch Operations &\\nProcesses, and customer service role.\\nGood understanding of the bank\u2019s systems i.e., the core banking system-iMAL\\nExcellent Bank product knowledge.\\nProficiency in core & other banking System\\nProficiency in Microsoft Office Suite.\", \"datePosted\": \"2026-07-24\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Gulf African Bank\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Garissa\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-28T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Gulf African Bank<\/p>\n<p><strong>Location:<\/strong> Garissa<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-28<\/p>\n<h3>Job Description<\/h3>\n<p>Key Responsibilities:<br \/>Vault and ATM\/CDM Custodianship \u2013 Ensure ATM downtimes are kept at a minimal, and ATM and Vault limits aremaintained<br \/>Cash Management: Ensure branch cash holding limits are adhered to, excess overnight cash holding is covered, any cash differences reported and resolved, cash deposited via the CDM is retrieved and posted within the timelines as guided and coordinate cash repatriations<br \/>Custodianship: Act as the second custodian of all bank payment instruments i.e. cheque books, Debit cards.<br \/>Ensure the branch undertakes the various snap checks as guided by Head office operations and Quality assurance\u00a0functions<br \/>Deputize the branch manager by growing the business Actively promoting customers to uptake and utilization of all bank channels.<br \/>Lead the branch operations team in supporting the branch to achieve its customer retention objectives, acquisition and growth goals.<br \/>Implement audit recommendations pertaining to all the departments under the Branch operation\u2019s jurisdiction.<br \/>Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations<br \/>Conduct daily, weekly and monthly review of branch operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.<br \/>Approve new accounts in line with KYC procedures: Ensure correct and accurate completion of all customer instructions and approve them for further processing at CAM. Ensure adherence to all KYC &#038; AML processes with regards to new business and acceptable TAT is always observed.<br \/>Review and\/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified. Ensuring all accounts transacting above reporting threshold fill in the large cash forms and provide any other documentation as required<br \/>Appraise and promptly address customer issues \/complaints escalating as necessary to ensure timely resolution and ensure set TAT on response to customer queries on phone or by letters is strictly adhered to.<br \/>In conjunction with the BM, build and develop a high performing and motivated staff team in the branch by creating a sense of teamwork, a good working environment and regular duty rotations to ensure maximum productivity.<br \/>Ensure branch is opened &#038; closed as per the approved timelines. Operations staff to be ready to serve customers.<br \/>Perform and support the bank on any other checks that improve our operational effectiveness and efficiency.<br \/>Skills, Experience and Competencies<br \/>Knowledge; Skills and Experience required for this Role<br \/>Knowledge<br \/>A University degree Holders of a Business-related degree will have added advantage.<br \/>Professional Banking Qualification AKIB or accounting qualifications will have added advantage.<br \/>Minimum 5 years\u2019 proven working experience in a Banking environment, with sound exposure to Branch Operations &#038;<br \/>Processes, and customer service role.<br \/>Good understanding of the bank\u2019s systems i.e., the core banking system-iMAL<br \/>Excellent Bank product knowledge.<br \/>Proficiency in core &#038; other banking System<br \/>Proficiency in Microsoft Office Suite.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Gulf African Bank on gulfafricanbank.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1287514\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-28 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Gulf African Bank Location: Garissa Job Type: Full Time Apply Before: 2026-07-28 Job Description Key Responsibilities:Vault and ATM\/CDM Custodianship \u2013 Ensure ATM downtimes are kept at a minimal, and ATM and Vault limits aremaintainedCash Management: Ensure branch cash holding limits are adhered to, excess overnight cash holding is covered, any cash differences reported and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1489,1408],"tags":[1425,2179,1413,1412],"class_list":["post-103589","post","type-post","status-publish","format-standard","hentry","category-garissa","category-jobs","tag-full-time","tag-gulf-african-bank","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103589"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103589\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103589"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103589"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}