{"id":103613,"date":"2026-07-24T17:43:58","date_gmt":"2026-07-24T17:43:58","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/sales-operations-officer\/"},"modified":"2026-07-24T17:43:58","modified_gmt":"2026-07-24T17:43:58","slug":"sales-operations-officer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/kiambu\/sales-operations-officer\/","title":{"rendered":"Sales Operations Officer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Sales Operations Officer\", \"description\": \"Purpose of the Role\\nThe Sales Operations Officer is responsible for coordinating and supporting sales operations across all regions to ensure efficient execution of the company's sales processes.\\nThe role serves as the operational link between the Sales Team, Marketing, Partnerships, Finance, Customer Support, and Operations to ensure leads are effectively managed, customer approvals are processed on time, sales documentation is accurate, and sales teams receive the operational support required to achieve business targets.\\nThe role is also responsible for strengthening sales excellence through effective CRM management, performance monitoring, process compliance, sales administration, and continuous improvement of sales operations.\\nKey Responsibilities\\nSales Operations Coordination\\nCoordinate and support daily sales operations across all regions.\\nWork closely with Area Sales Managers to ensure sales activities are planned and executed to company standards.\\nTrack sales opportunities from lead generation through approval, installation, and payment.\\nCoordinate the preparation and management of sales worksheets, trackers, and operational records.\\nEnsure sales documentation is complete, accurate, and submitted on time.\\nLead & CRM Management\\nReceive and manage inbound sales enquiries from telephone, website, referrals, and social media platforms.\\nConduct initial customer engagement to qualify marketing-generated leads before assigning them to Sales Representatives.\\nEnsure all leads are accurately captured, updated, and managed within the CRM system.\\nMonitor lead response times, follow-up activities, and lead conversion performance.\\nMaintain high standards of CRM data quality and promote compliance with CRM processes across the sales team.\\nPartnership & Customer Coordination\\nCoordinate with financing and strategic partners to facilitate timely customer approvals.\\nMonitor approval status and ensure prompt communication of approvals, rejections, and outstanding requirements to the sales team.\\nCoordinate with Customer Support, Finance, and Operations to ensure a smooth customer journey from sale to installation.\\nSales Performance & Reporting\\nMonitor sales team productivity, activity levels, and pipeline performance.\\nPrepare accurate daily, weekly, and monthly sales reports, dashboards, forecasts, and performance analysis.\\nIdentify operational bottlenecks and recommend corrective actions to improve efficiency and sales performance.\\nSupport management with accurate sales data for planning and decision-making.\\nSales Enablement\\nCoordinate onboarding of new Sales Representatives, including orientation, systems access, and sales tools.\\nOrganize sales training, refresher sessions, and product knowledge programs in collaboration with Area Sales Managers and other departments.\\nManage the distribution and availability of sales collateral, price lists, product information, promotional materials, and sales tools to ensure field teams are adequately equipped. Sales Process Improvement & Compliance\\nConduct periodic audits of CRM records, sales documentation, lead management, and sales processes to ensure compliance with company standards.\\nPromote adherence to established sales procedures and operational policies.\\nSupport implementation of process improvements, digital tools, and automation initiatives to improve sales efficiency and customer experience.\\nMaintain confidentiality and integrity of customer and sales information.\\nKey Performance Indicators KPIs\\nAchievement of lead response time targets.\\nCRM data accuracy and compliance.\\nLead qualification and assignment turnaround time.\\nSales pipeline accuracy and visibility.\\nSales team productivity and process compliance.\\nTimeliness of customer financing approvals.\\nAccuracy and timeliness of sales reports.\\nCompletion of onboarding and training programs.\\nSales documentation accuracy and audit compliance.\\nQualifications & Experience\\nEducation\\nBachelor's Degree in Business Administration, Agribusiness, Sales & Marketing, Commerce, Business Information Technology, or a related field.\\nExperience\\nMinimum of three 3 years' experience in Sales Operations, Sales Administration, Business Operations, Customer Support, or a similar role.\\nExperience supporting field sales teams and coordinating cross-functional sales activities.\\nHands-on experience using CRM systems, Microsoft Excel, and sales reporting tools.\\nExperience in agriculture, renewable energy, financial services, or FMCG will be an added advantage.\\nKey Competencies\\nStrong organizational and coordination skills.\\nExcellent administrative and documentation skills.\\nStrong analytical and reporting capability.\\nExcellent communication and stakeholder management skills.\\nHigh attention to detail and accuracy.\\nAbility to manage multiple priorities and work under tight deadlines.\\nStrong proficiency in Microsoft Office and CRM systems.\\nProactive, solution-oriented, and customer-focused.\\nHigh integrity, accountability, and professionalism.\\nMust have\", \"datePosted\": \"2026-07-24\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"HomeBiogas\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Kiambu\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-15T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> HomeBiogas<\/p>\n<p><strong>Location:<\/strong> Kiambu<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-15<\/p>\n<h3>Job Description<\/h3>\n<p>Purpose of the Role<br \/>The Sales Operations Officer is responsible for coordinating and supporting sales operations across all regions to ensure efficient execution of the company&#8217;s sales processes.<br \/>The role serves as the operational link between the Sales Team, Marketing, Partnerships, Finance, Customer Support, and Operations to ensure leads are effectively managed, customer approvals are processed on time, sales documentation is accurate, and sales teams receive the operational support required to achieve business targets.<br \/>The role is also responsible for strengthening sales excellence through effective CRM management, performance monitoring, process compliance, sales administration, and continuous improvement of sales operations.<br \/>Key Responsibilities<br \/>Sales Operations Coordination<br \/>Coordinate and support daily sales operations across all regions.<br \/>Work closely with Area Sales Managers to ensure sales activities are planned and executed to company standards.<br \/>Track sales opportunities from lead generation through approval, installation, and payment.<br \/>Coordinate the preparation and management of sales worksheets, trackers, and operational records.<br \/>Ensure sales documentation is complete, accurate, and submitted on time.<br \/>Lead &#038; CRM Management<br \/>Receive and manage inbound sales enquiries from telephone, website, referrals, and social media platforms.<br \/>Conduct initial customer engagement to qualify marketing-generated leads before assigning them to Sales Representatives.<br \/>Ensure all leads are accurately captured, updated, and managed within the CRM system.<br \/>Monitor lead response times, follow-up activities, and lead conversion performance.<br \/>Maintain high standards of CRM data quality and promote compliance with CRM processes across the sales team.<br \/>Partnership &#038; Customer Coordination<br \/>Coordinate with financing and strategic partners to facilitate timely customer approvals.<br \/>Monitor approval status and ensure prompt communication of approvals, rejections, and outstanding requirements to the sales team.<br \/>Coordinate with Customer Support, Finance, and Operations to ensure a smooth customer journey from sale to installation.<br \/>Sales Performance &#038; Reporting<br \/>Monitor sales team productivity, activity levels, and pipeline performance.<br \/>Prepare accurate daily, weekly, and monthly sales reports, dashboards, forecasts, and performance analysis.<br \/>Identify operational bottlenecks and recommend corrective actions to improve efficiency and sales performance.<br \/>Support management with accurate sales data for planning and decision-making.<br \/>Sales Enablement<br \/>Coordinate onboarding of new Sales Representatives, including orientation, systems access, and sales tools.<br \/>Organize sales training, refresher sessions, and product knowledge programs in collaboration with Area Sales Managers and other departments.<br \/>Manage the distribution and availability of sales collateral, price lists, product information, promotional materials, and sales tools to ensure field teams are adequately equipped. Sales Process Improvement &#038; Compliance<br \/>Conduct periodic audits of CRM records, sales documentation, lead management, and sales processes to ensure compliance with company standards.<br \/>Promote adherence to established sales procedures and operational policies.<br \/>Support implementation of process improvements, digital tools, and automation initiatives to improve sales efficiency and customer experience.<br \/>Maintain confidentiality and integrity of customer and sales information.<br \/>Key Performance Indicators KPIs<br \/>Achievement of lead response time targets.<br \/>CRM data accuracy and compliance.<br \/>Lead qualification and assignment turnaround time.<br \/>Sales pipeline accuracy and visibility.<br \/>Sales team productivity and process compliance.<br \/>Timeliness of customer financing approvals.<br \/>Accuracy and timeliness of sales reports.<br \/>Completion of onboarding and training programs.<br \/>Sales documentation accuracy and audit compliance.<br \/>Qualifications &#038; Experience<br \/>Education<br \/>Bachelor&#8217;s Degree in Business Administration, Agribusiness, Sales &#038; Marketing, Commerce, Business Information Technology, or a related field.<br \/>Experience<br \/>Minimum of three 3 years&#8217; experience in Sales Operations, Sales Administration, Business Operations, Customer Support, or a similar role.<br \/>Experience supporting field sales teams and coordinating cross-functional sales activities.<br \/>Hands-on experience using CRM systems, Microsoft Excel, and sales reporting tools.<br \/>Experience in agriculture, renewable energy, financial services, or FMCG will be an added advantage.<br \/>Key Competencies<br \/>Strong organizational and coordination skills.<br \/>Excellent administrative and documentation skills.<br \/>Strong analytical and reporting capability.<br \/>Excellent communication and stakeholder management skills.<br \/>High attention to detail and accuracy.<br \/>Ability to manage multiple priorities and work under tight deadlines.<br \/>Strong proficiency in Microsoft Office and CRM systems.<br \/>Proactive, solution-oriented, and customer-focused.<br \/>High integrity, accountability, and professionalism.<br \/>Must haves:<br \/>Bachelor&#8217;s degree in Business, Sales, Marketing, Commerce, Agribusiness, or a business related field.<br \/>Minimum 3 years&#8217; experience in a B2C Sales Operations, Sales Administration, or a similar role.<br \/>Experience supporting field sales teams and coordinating cross-functional stakeholders.<br \/>Proficiency in CRM systems and advanced Microsoft Excel.<br \/>Experience in sales reporting, pipeline management, and performance analysis.<br \/>Strong organizational, analytical, and communication skills.<br \/>High attention to detail, integrity, and ability to work under pressure.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested candidates should send their CV with the subject Line\u00a0to recruitment@homebiogas.com.<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/t.me\/MyJobMagKEBot?start=c6\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-15 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: HomeBiogas Location: Kiambu Job Type: Full Time Apply Before: 2026-08-15 Job Description Purpose of the RoleThe Sales Operations Officer is responsible for coordinating and supporting sales operations across all regions to ensure efficient execution of the company&#8217;s sales processes.The role serves as the operational link between the Sales Team, Marketing, Partnerships, Finance, Customer Support, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1430],"tags":[1425,2443,1413,1412],"class_list":["post-103613","post","type-post","status-publish","format-standard","hentry","category-jobs","category-kiambu","tag-full-time","tag-homebiogas","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103613"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103613\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103613"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}