{"id":103615,"date":"2026-07-24T17:44:48","date_gmt":"2026-07-24T17:44:48","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/b2c-collections-specialist\/"},"modified":"2026-07-24T17:44:48","modified_gmt":"2026-07-24T17:44:48","slug":"b2c-collections-specialist","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/b2c-collections-specialist\/","title":{"rendered":"B2C Collections Specialist"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"B2C Collections Specialist\", \"description\": \"Job Description\\nThe B2C Collections Specialist is responsible for proactive collections activities for assigned markets, ensuring timely settlement of customer invoices, and maintaining accurate customer account status in the system.\\nThe role includes monitoring overdue receivables, contacting customers by phone and email, issuing dunning communications and balance confirmations, and supporting resolution of invoice disputes in cooperation with accounting and local country teams.\\nPerformance should meet the requirements defined in the SLA\/KPIs applicable for the role.\\nSPECIFIC RESPONSIBILITIES\\nReview the shared Collections mailbox daily and handle assigned cases according to priorities.\\nContact international customers by phone and email to follow\u00a0up\u00a0overdue invoices and\u00a0identify\u00a0reasons for non-payment.\\nSend payment reminders,\u00a0monitor\u00a0responses to automatic dunning letters,\u00a0and obtain\/record promise-to-pay dates.\\nSend balance confirmations and customer statements; provide invoice copies\/duplicates upon request.\\nEscalate invoices overdue by more than\u00a090 days\u00a0to local country teams in line with procedures.\\nMaintain\u00a0accurate\u00a0collection\u00a0notes and customer records within the ERP System.\\nAdd detailed case notes\u00a0in\u00a0the system after each customer\u00a0contacts\u00a0and update the\u00a0current status.\\nCooperate with\u00a0accounting and local teams to resolve customer balance discrepancies and invoice disputes\/claims.\\nWork effectively under time pressure, especially during month-end closing periods.\\nUse MS 365 tools mainly Excel and Oracle to analyze aging, track actions,\u00a0and support reporting.\\nPerform\u00a0additional\u00a0tasks as requested by the supervisor\/senior\u00a0and\u00a0participate\u00a0in process improvements\/standardization.\\nQualifications\\nDiploma in Business Administration, Accounting,\u00a0Finance\u00a0or\u00a0related\u00a0field.\\n1-2 years of experience in\u00a0collections, credit\u00a0control\u00a0or accounts receivables.\\nGood knowledge of MS 365 especially Excel \u2013\u00a0required\\nExperience with ERP systems Oracle is an advantage \u2013 nice to have\\nAdditional Information\\nHighly developed communication,\u00a0negotiation\u00a0and\u00a0stakeholder management\u00a0skills necessary to\u00a0maintain\u00a0professional customer relationships,\\nVery good\u00a0command of English minimum B2 level,\\nVery good\u00a0command of the local\/native language of the supported country minimum B2 \u2013 depending on business needs,\\nAbility to work\u00a0under\u00a0pressure, especially during month-end closing periods,\\nCustomer focus and resilience when dealing with demanding customers,\\nAnalytical and problem-solving skills with attention to detail,\\nPositive attitude, effective collaboration,\u00a0and ability to learn fast\\nFull onboarding, training,\u00a0and work equipment provided.\\nWhen\u00a0Kenyan\u00a0public holidays are working days in the supported country, on-call duties may be scheduled based on employee sign-ups.\\nThe Collections team is organized by country portfolios.\\nThis is a Fixed term contract for 4months to provide for maternity cover.\", \"datePosted\": \"2026-07-23\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"SGS\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-06T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> SGS<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Contract , Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-06<\/p>\n<h3>Job Description<\/h3>\n<p>Job Description<br \/>The B2C Collections Specialist is responsible for proactive collections activities for assigned markets, ensuring timely settlement of customer invoices, and maintaining accurate customer account status in the system.<br \/>The role includes monitoring overdue receivables, contacting customers by phone and email, issuing dunning communications and balance confirmations, and supporting resolution of invoice disputes in cooperation with accounting and local country teams.<br \/>Performance should meet the requirements defined in the SLA\/KPIs applicable for the role.<br \/>SPECIFIC RESPONSIBILITIES<br \/>Review the shared Collections mailbox daily and handle assigned cases according to priorities.<br \/>Contact international customers by phone and email to follow\u00a0up\u00a0overdue invoices and\u00a0identify\u00a0reasons for non-payment.<br \/>Send payment reminders,\u00a0monitor\u00a0responses to automatic dunning letters,\u00a0and obtain\/record promise-to-pay dates.<br \/>Send balance confirmations and customer statements; provide invoice copies\/duplicates upon request.<br \/>Escalate invoices overdue by more than\u00a090 days\u00a0to local country teams in line with procedures.<br \/>Maintain\u00a0accurate\u00a0collection\u00a0notes and customer records within the ERP System.<br \/>Add detailed case notes\u00a0in\u00a0the system after each customer\u00a0contacts\u00a0and update the\u00a0current status.<br \/>Cooperate with\u00a0accounting and local teams to resolve customer balance discrepancies and invoice disputes\/claims.<br \/>Work effectively under time pressure, especially during month-end closing periods.<br \/>Use MS 365 tools mainly Excel and Oracle to analyze aging, track actions,\u00a0and support reporting.<br \/>Perform\u00a0additional\u00a0tasks as requested by the supervisor\/senior\u00a0and\u00a0participate\u00a0in process improvements\/standardization.<br \/>Qualifications<br \/>Diploma in Business Administration, Accounting,\u00a0Finance\u00a0or\u00a0related\u00a0field.<br \/>1-2 years of experience in\u00a0collections, credit\u00a0control\u00a0or accounts receivables.<br \/>Good knowledge of MS 365 especially Excel \u2013\u00a0required<br \/>Experience with ERP systems Oracle is an advantage \u2013 nice to have<br \/>Additional Information<br \/>Highly developed communication,\u00a0negotiation\u00a0and\u00a0stakeholder management\u00a0skills necessary to\u00a0maintain\u00a0professional customer relationships,<br \/>Very good\u00a0command of English minimum B2 level,<br \/>Very good\u00a0command of the local\/native language of the supported country minimum B2 \u2013 depending on business needs,<br \/>Ability to work\u00a0under\u00a0pressure, especially during month-end closing periods,<br \/>Customer focus and resilience when dealing with demanding customers,<br \/>Analytical and problem-solving skills with attention to detail,<br \/>Positive attitude, effective collaboration,\u00a0and ability to learn fast<br \/>Full onboarding, training,\u00a0and work equipment provided.<br \/>When\u00a0Kenyan\u00a0public holidays are working days in the supported country, on-call duties may be scheduled based on employee sign-ups.<br \/>The Collections team is organized by country portfolios.<br \/>This is a Fixed term contract for 4months to provide for maternity cover.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to SGS on jobs.smartrecruiters.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1287244\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-06 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: SGS Location: Nairobi Job Type: Contract , Full Time Apply Before: 2026-08-06 Job Description Job DescriptionThe B2C Collections Specialist is responsible for proactive collections activities for assigned markets, ensuring timely settlement of customer invoices, and maintaining accurate customer account status in the system.The role includes monitoring overdue receivables, contacting customers by phone and email, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1451,1413,1412,2444],"class_list":["post-103615","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-contract-full-time","tag-job-listing","tag-myjobmag","tag-sgs"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103615"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103615\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103615"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103615"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}