{"id":103632,"date":"2026-07-24T17:51:56","date_gmt":"2026-07-24T17:51:56","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/service-management-team-leader\/"},"modified":"2026-07-24T17:51:56","modified_gmt":"2026-07-24T17:51:56","slug":"service-management-team-leader","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/service-management-team-leader\/","title":{"rendered":"Service Management Team Leader"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Service Management Team Leader\", \"description\": \"Job Description\\nTo lead the Service Operations Centre SOC in ensuring the continuous availability, performance, and stability of enterprise IT services. The role drives operational excellence through effective incident, problem, and service management practices, enhances observability and monitoring capabilities, and ensures robust operational governance and reporting. Working closely with internal stakeholders and external vendors, the incumbent fosters strong cross-functional collaboration, strengthens service resilience, and develops team capability to deliver reliable, secure, and customer-focused 24\/7 IT operations.\\nQualifications\\nType of Qualification: First Degree\\nField of Study:\\nInformation Technology, Computer Science or related field\\nITIL Foundation\/Intermediate certification is preferred.\\nExperience Required\\n3-4 years\\nExperience in IT operations\/Service operations centre, with at least 1 year\u00a0in a supervisory role.\\nProven track record in leading 24\/7 Service Operations Centre, ensuring the stability, availability, and reliability of enterprise IT services.\\nUnderstanding of the various IT disciplines and how they relate to each other.\\nExperience gained in analysing statistics and other data, interpreting and evaluating results, and creating reports and presentations for use by others.\\nSkilled in monitoring and observability, leveraging tools such as Prometheus, Instana, Grafana or equivalent platforms to maintain transaction health dashboards and proactively detect anomalies across core banking applications.\\nEffective in vendor and cross-functional coordination, managing relationships with infrastructure, cybersecurity, application support, and third-party providers to resolve issues and maintain service quality.\\nExperience in fast\u2011paced, mission\u2011critical environment, strong background in banking systems operations, including core banking platforms, payment gateways, transaction monitoring, and regulatory compliance systems.\\nDemonstrated ability to produce and manage operational reports and metrics, including daily dashboards, SLA compliance reports, and executive summaries for IT leadership.\\nStrong background in governance and compliance, ensuring adherence to ITIL frameworks, SLA\/OLA commitments, and regulatory requirements specific to financial institutions\\nAdditional Information\\nBehavioural Competencies:\\nArticulating Information\\nChecking Things\\nDocumenting Facts\\nEstablishing Rapport\\nExamining Information\\nFollowing Procedures\\nInterpreting Data\\nTeam Working\\nTechnical Competencies:\\nBusiness Continuity and Disaster Recovery Planning\\nBusiness Process Improvement\\nData Analysis\\nData Integrity\\nProject Administration Skills\\nProject Maintenance\", \"datePosted\": \"2026-07-23\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Standard Bank Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-06T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Standard Bank Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-06<\/p>\n<h3>Job Description<\/h3>\n<p>Job Description<br \/>To lead the Service Operations Centre SOC in ensuring the continuous availability, performance, and stability of enterprise IT services. The role drives operational excellence through effective incident, problem, and service management practices, enhances observability and monitoring capabilities, and ensures robust operational governance and reporting. Working closely with internal stakeholders and external vendors, the incumbent fosters strong cross-functional collaboration, strengthens service resilience, and develops team capability to deliver reliable, secure, and customer-focused 24\/7 IT operations.<br \/>Qualifications<br \/>Type of Qualification: First Degree<br \/>Field of Study:<br \/>Information Technology, Computer Science or related field<br \/>ITIL Foundation\/Intermediate certification is preferred.<br \/>Experience Required<br \/>3-4 years<br \/>Experience in IT operations\/Service operations centre, with at least 1 year\u00a0in a supervisory role.<br \/>Proven track record in leading 24\/7 Service Operations Centre, ensuring the stability, availability, and reliability of enterprise IT services.<br \/>Understanding of the various IT disciplines and how they relate to each other.<br \/>Experience gained in analysing statistics and other data, interpreting and evaluating results, and creating reports and presentations for use by others.<br \/>Skilled in monitoring and observability, leveraging tools such as Prometheus, Instana, Grafana or equivalent platforms to maintain transaction health dashboards and proactively detect anomalies across core banking applications.<br \/>Effective in vendor and cross-functional coordination, managing relationships with infrastructure, cybersecurity, application support, and third-party providers to resolve issues and maintain service quality.<br \/>Experience in fast\u2011paced, mission\u2011critical environment, strong background in banking systems operations, including core banking platforms, payment gateways, transaction monitoring, and regulatory compliance systems.<br \/>Demonstrated ability to produce and manage operational reports and metrics, including daily dashboards, SLA compliance reports, and executive summaries for IT leadership.<br \/>Strong background in governance and compliance, ensuring adherence to ITIL frameworks, SLA\/OLA commitments, and regulatory requirements specific to financial institutions<br \/>Additional Information<br \/>Behavioural Competencies:<br \/>Articulating Information<br \/>Checking Things<br \/>Documenting Facts<br \/>Establishing Rapport<br \/>Examining Information<br \/>Following Procedures<br \/>Interpreting Data<br \/>Team Working<br \/>Technical Competencies:<br \/>Business Continuity and Disaster Recovery Planning<br \/>Business Process Improvement<br \/>Data Analysis<br \/>Data Integrity<br \/>Project Administration Skills<br \/>Project Maintenance<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1287043\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-06 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Standard Bank Group Location: Nairobi Job Type: Full Time Apply Before: 2026-08-06 Job Description Job DescriptionTo lead the Service Operations Centre SOC in ensuring the continuous availability, performance, and stability of enterprise IT services. The role drives operational excellence through effective incident, problem, and service management practices, enhances observability and monitoring capabilities, and ensures [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1534],"class_list":["post-103632","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-standard-bank-group"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103632"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103632\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}