{"id":103647,"date":"2026-07-24T17:58:21","date_gmt":"2026-07-24T17:58:21","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/radio-controller\/"},"modified":"2026-07-24T17:58:21","modified_gmt":"2026-07-24T17:58:21","slug":"radio-controller","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/radio-controller\/","title":{"rendered":"Radio Controller"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Radio Controller\", \"description\": \"Job Summary\\nSecurex Agencies K Limited is seeking to recruit new members in our dynamic team. The Controllers will be responsible for ensuring 24\/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points.\\nDuties and Responsibilities\\nActs as the 24\/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points\\nOperates as the 24\/7 single point of contact POC for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents.\\nServes as command and control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor\/manager and the Security Specialist\/Security Focal Points.\\nOperates all emergency communications equipment to include UHF\/VHF\/HF radios, satellite phones, landlines, vehicle tracking system and cell phones.\\nFrequent, proactive monitoring and tracking all client\u2019s and vendor vehicles on mission using the \u2018Track 24\u2019 platform in tandem with radio\/cell-phone checks with the drivers.\\nMonitors the CCTV system for the country Office and acts as initiator for shelter in place and lock down protocols\\nConduct daily checks to ensure that all client\u2019s security monitoring , tracking and operating systems are functional and reports any faults to the client\u2019s Security Specialist.\\nMaintains an updated list of point of contact numbers and residence locations for all international and national Client\u2019s residential Staff\/Consultants and VMs.\\nProviding customers with the organization\u2019s service and product information.\\nCompleting call notes and call reports as necessary and updating them.\\nObtaining and evaluating all relevant data to handle complaints and inquiries.\\nRecording details of comments, inquiries, complaints, and actions taken.\\nGive feedback to the client on complaint.\\nConduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.\\nUpdate all monthly reports and share with the head of the department on monthly basis as per the deadlines issued.\\nMinimum Requirements and Competencies\\nBachelor\u2019s degree in information Technology, Security Management, or a Business related field\\nDiploma\/Certificate in any Customer Service course.\\nMinimum of 2 years\u2019 experience working in busy Call Centre within a commercial business setting.\\nTech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.\", \"datePosted\": \"2026-07-23\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Securex\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-31T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Securex<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-31<\/p>\n<h3>Job Description<\/h3>\n<p>Job Summary<br \/>Securex Agencies K Limited is seeking to recruit new members in our dynamic team. The Controllers will be responsible for ensuring 24\/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points.<br \/>Duties and Responsibilities<br \/>Acts as the 24\/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points<br \/>Operates as the 24\/7 single point of contact POC for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents.<br \/>Serves as command and control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor\/manager and the Security Specialist\/Security Focal Points.<br \/>Operates all emergency communications equipment to include UHF\/VHF\/HF radios, satellite phones, landlines, vehicle tracking system and cell phones.<br \/>Frequent, proactive monitoring and tracking all client\u2019s and vendor vehicles on mission using the \u2018Track 24\u2019 platform in tandem with radio\/cell-phone checks with the drivers.<br \/>Monitors the CCTV system for the country Office and acts as initiator for shelter in place and lock down protocols<br \/>Conduct daily checks to ensure that all client\u2019s security monitoring , tracking and operating systems are functional and reports any faults to the client\u2019s Security Specialist.<br \/>Maintains an updated list of point of contact numbers and residence locations for all international and national Client\u2019s residential Staff\/Consultants and VMs.<br \/>Providing customers with the organization\u2019s service and product information.<br \/>Completing call notes and call reports as necessary and updating them.<br \/>Obtaining and evaluating all relevant data to handle complaints and inquiries.<br \/>Recording details of comments, inquiries, complaints, and actions taken.<br \/>Give feedback to the client on complaint.<br \/>Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.<br \/>Update all monthly reports and share with the head of the department on monthly basis as per the deadlines issued.<br \/>Minimum Requirements and Competencies<br \/>Bachelor\u2019s degree in information Technology, Security Management, or a Business related field<br \/>Diploma\/Certificate in any Customer Service course.<br \/>Minimum of 2 years\u2019 experience working in busy Call Centre within a commercial business setting.<br \/>Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Securex on airtable.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1286916\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-31 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Securex Location: Nairobi Job Type: Full Time Apply Before: 2026-07-31 Job Description Job SummarySecurex Agencies K Limited is seeking to recruit new members in our dynamic team. The Controllers will be responsible for ensuring 24\/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points.Duties and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1853],"class_list":["post-103647","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-securex"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103647"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103647\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}