{"id":103681,"date":"2026-07-24T18:12:38","date_gmt":"2026-07-24T18:12:38","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/qssk-head-of-operations-telematics\/"},"modified":"2026-07-24T18:12:38","modified_gmt":"2026-07-24T18:12:38","slug":"qssk-head-of-operations-telematics","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/qssk-head-of-operations-telematics\/","title":{"rendered":"QSSK-Head Of Operations- Telematics"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"QSSK-Head Of Operations- Telematics\", \"description\": \"Job Purpose\\nThe Head of Operations \u2013 Telematics will run the business end-to-end, owning the commercial agenda, leading the team, and being accountable for results. The role involves driving commercial growth, managing customer relationships, leading operations and installations, managing the platform partner relationship, building and leading the team, and ensuring the business remains compliant and financially sound.\\nKey Responsibilities\\nCommercial Growth\\nOwn the full sales cycle from prospecting through to signed commercial contracts.\\nRun structured pilots with fleet operators, managing stakeholder engagement, insight reporting, and conversion to paying customers.\\nMaintain a strong conversion rate from pilot to commercial contract.\\nBuild and develop a growing pipeline across Nairobi and Mombasa.\\nCustomer Relationship Management\\nOwn relationships with fleet business customers from first meeting through to long-term retention.\\nEnsure every customer receives structured reporting, regular follow-up, and clear operational value.\\nOversee collections, keeping customers current and managing debt where it arises.\\nDeliver Level 1 support and manage escalations through the right channels.\\nOperations & Installations\\nManage and develop the installation team, ensuring devices are deployed correctly, on time, and to the required standard.\\nMaintain hardware inventory, SIM card management, and logistics in line with platform specifications.\\nHold a high first-time-right installation rate and ensure documentation is completed promptly.\\nPlatform Partner Relationship\\nServe as the primary operational contact with the platform partner.\\nEnsure weekly reporting, follow-up cadences, and platform standards are consistently met.\\nLog all customer interactions in the CRM without exception.\\nEnsure all marketing materials, customer commitments, and solution scope stay within agreed parameters.\\nTeam Leadership & Development\\nRecruit, develop, and retain a capable team across sales, installation, and customer support.\\nSet clear standards, manage performance, and create a culture of accountability.\\nEnsure all customer-facing staff meet the required certification and conduct standards before engaging independently.\\nCompliance & Financial Management\\nEnsure the business meets all Kenyan regulatory, licensing, and employment requirements.\\nMaintain appropriate insurance and financial controls.\\nProtect the confidentiality of customer data, platform IP, and business intelligence.\\nQualification and Experience\\nEducation\\nBachelor\u2019s degree in Business Administration, Commerce, Engineering, or a related field.\\nPostgraduate qualification MBA or equivalent is desirable.\\nExperience\\nMinimum of\u00a03 years\u2019 experience, with at least\u00a02 years in a senior commercial or operational leadership role.\\nProven\u00a0B2B sales track record in Kenya, ideally selling to fleet operators, logistics companies, or similar businesses.\\nExperience managing and developing a team.\\nExperience in fleet telematics, IoT solutions, or fuel management in an African market is desirable.\\nExperience managing a channel or franchise partnership is desirable.\\nTechnical Skills\\nStrong commercial instinct with the ability to map decision-makers and navigate to a deal.\\nComfortable with data and structured reporting, using insights to drive conversations.\\nHands-on experience with HubSpot CRM is desirable.\\nProficiency in Microsoft Office Suite.\\nCore Competencies\\nStrong leadership and people management skills.\\nExcellent communication and interpersonal skills.\\nStrategic thinking and problem-solving abilities.\\nHigh level of integrity and accountability.\\nAbility to work under pressure and meet deadlines.\\nStrong stakeholder management and relationship-building skills.\\nResults-oriented with a continuous improvement mindset.\", \"datePosted\": \"2026-07-23\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Q-Sourcing Servtec Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-06T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Q-Sourcing Servtec Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-06<\/p>\n<h3>Job Description<\/h3>\n<p>Job Purpose<br \/>The Head of Operations \u2013 Telematics will run the business end-to-end, owning the commercial agenda, leading the team, and being accountable for results. The role involves driving commercial growth, managing customer relationships, leading operations and installations, managing the platform partner relationship, building and leading the team, and ensuring the business remains compliant and financially sound.<br \/>Key Responsibilities<br \/>Commercial Growth<br \/>Own the full sales cycle from prospecting through to signed commercial contracts.<br \/>Run structured pilots with fleet operators, managing stakeholder engagement, insight reporting, and conversion to paying customers.<br \/>Maintain a strong conversion rate from pilot to commercial contract.<br \/>Build and develop a growing pipeline across Nairobi and Mombasa.<br \/>Customer Relationship Management<br \/>Own relationships with fleet business customers from first meeting through to long-term retention.<br \/>Ensure every customer receives structured reporting, regular follow-up, and clear operational value.<br \/>Oversee collections, keeping customers current and managing debt where it arises.<br \/>Deliver Level 1 support and manage escalations through the right channels.<br \/>Operations &#038; Installations<br \/>Manage and develop the installation team, ensuring devices are deployed correctly, on time, and to the required standard.<br \/>Maintain hardware inventory, SIM card management, and logistics in line with platform specifications.<br \/>Hold a high first-time-right installation rate and ensure documentation is completed promptly.<br \/>Platform Partner Relationship<br \/>Serve as the primary operational contact with the platform partner.<br \/>Ensure weekly reporting, follow-up cadences, and platform standards are consistently met.<br \/>Log all customer interactions in the CRM without exception.<br \/>Ensure all marketing materials, customer commitments, and solution scope stay within agreed parameters.<br \/>Team Leadership &#038; Development<br \/>Recruit, develop, and retain a capable team across sales, installation, and customer support.<br \/>Set clear standards, manage performance, and create a culture of accountability.<br \/>Ensure all customer-facing staff meet the required certification and conduct standards before engaging independently.<br \/>Compliance &#038; Financial Management<br \/>Ensure the business meets all Kenyan regulatory, licensing, and employment requirements.<br \/>Maintain appropriate insurance and financial controls.<br \/>Protect the confidentiality of customer data, platform IP, and business intelligence.<br \/>Qualification and Experience<br \/>Education<br \/>Bachelor\u2019s degree in Business Administration, Commerce, Engineering, or a related field.<br \/>Postgraduate qualification MBA or equivalent is desirable.<br \/>Experience<br \/>Minimum of\u00a03 years\u2019 experience, with at least\u00a02 years in a senior commercial or operational leadership role.<br \/>Proven\u00a0B2B sales track record in Kenya, ideally selling to fleet operators, logistics companies, or similar businesses.<br \/>Experience managing and developing a team.<br \/>Experience in fleet telematics, IoT solutions, or fuel management in an African market is desirable.<br \/>Experience managing a channel or franchise partnership is desirable.<br \/>Technical Skills<br \/>Strong commercial instinct with the ability to map decision-makers and navigate to a deal.<br \/>Comfortable with data and structured reporting, using insights to drive conversations.<br \/>Hands-on experience with HubSpot CRM is desirable.<br \/>Proficiency in Microsoft Office Suite.<br \/>Core Competencies<br \/>Strong leadership and people management skills.<br \/>Excellent communication and interpersonal skills.<br \/>Strategic thinking and problem-solving abilities.<br \/>High level of integrity and accountability.<br \/>Ability to work under pressure and meet deadlines.<br \/>Strong stakeholder management and relationship-building skills.<br \/>Results-oriented with a continuous improvement mindset.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Q-Sourcing Servtec Group on jobs.qsourcing.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1286567\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-06 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Q-Sourcing Servtec Group Location: Nairobi Job Type: Full Time Apply Before: 2026-08-06 Job Description Job PurposeThe Head of Operations \u2013 Telematics will run the business end-to-end, owning the commercial agenda, leading the team, and being accountable for results. The role involves driving commercial growth, managing customer relationships, leading operations and installations, managing the platform [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1445],"class_list":["post-103681","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-q-sourcing-servtec-group"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103681"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103681\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103681"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103681"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}