{"id":103687,"date":"2026-07-24T18:15:06","date_gmt":"2026-07-24T18:15:06","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-insights-associate\/"},"modified":"2026-07-24T18:15:06","modified_gmt":"2026-07-24T18:15:06","slug":"customer-insights-associate","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-insights-associate\/","title":{"rendered":"Customer Insights Associate"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Insights Associate\", \"description\": \"Role Overview\\nThis is an entry-to-mid-level research position within M-KOPA's Customer Intelligence CI team. As a CI Research Associate, you'll support end-to-end UX and product research from study design through to insight delivery; working closely with senior researchers and cross-functional teams. You'll be doing real research, on real products, for real customers whose financial lives depend on experiences that actually work.\\nThis is a\u00a0hybrid role, you would be working from our offices in\u00a0Kenya, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the\u00a0Research Operations Lead.\\nWhy this Role is Different\\nMost research associate roles put you in a support lane indefinitely. Here, you're working on products that are genuinely novel \u2014 serving first-time smartphone users, first-time borrowers, first-time digital finance customers across five markets. The research problems are complex, the stakes are tangible, and the team takes craft seriously.\\nWhat You'll be doing\\nConducting moderated usability tests, semi-structured interviews, and surveys \u2014 managing fieldwork logistics end-to-end for both remote and in-person sessions, and ensuring sessions are set up for quality data collection from the start.\\nCoding and synthesising qualitative data using defined frameworks \u2014 producing affinity maps, insight lists, and structured reports that translate findings into clear, actionable outputs for your immediate team and stakeholders.\\nContributing to team research rituals, raising questions when briefs are unclear, and applying AI-assisted tools including Claude and Notion AI with the critical judgement to know when the output needs human scrutiny.\\nWhat You'll bring\\nDemonstrable experience conducting UX research \u2014 including moderated usability testing, semi-structured interviewing, and survey design \u2014 with an understanding of when and why different methods apply.\\nProven ability to work with qualitative data: coding responses, identifying patterns, and producing synthesis artefacts affinity maps, insight lists with a structured, methodical approach.\\nFamiliarity with M-KOPA's markets or the broader context of first-time digital financial services users \u2014 and a genuine curiosity about the usability challenges that come with that territory.\", \"datePosted\": \"2026-07-23\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"M-KOPA Solar\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-06T23:59:59\"}<\/script><\/p>\n<p><strong>Company:<\/strong> M-KOPA Solar<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Hybrid<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-06<\/p>\n<h3>Job Description<\/h3>\n<p>Role Overview<br \/>This is an entry-to-mid-level research position within M-KOPA&#8217;s Customer Intelligence CI team. As a CI Research Associate, you&#8217;ll support end-to-end UX and product research from study design through to insight delivery; working closely with senior researchers and cross-functional teams. You&#8217;ll be doing real research, on real products, for real customers whose financial lives depend on experiences that actually work.<br \/>This is a\u00a0hybrid role, you would be working from our offices in\u00a0Kenya, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the\u00a0Research Operations Lead.<br \/>Why this Role is Different<br \/>Most research associate roles put you in a support lane indefinitely. Here, you&#8217;re working on products that are genuinely novel \u2014 serving first-time smartphone users, first-time borrowers, first-time digital finance customers across five markets. The research problems are complex, the stakes are tangible, and the team takes craft seriously.<br \/>What You&#8217;ll be doing<br \/>Conducting moderated usability tests, semi-structured interviews, and surveys \u2014 managing fieldwork logistics end-to-end for both remote and in-person sessions, and ensuring sessions are set up for quality data collection from the start.<br \/>Coding and synthesising qualitative data using defined frameworks \u2014 producing affinity maps, insight lists, and structured reports that translate findings into clear, actionable outputs for your immediate team and stakeholders.<br \/>Contributing to team research rituals, raising questions when briefs are unclear, and applying AI-assisted tools including Claude and Notion AI with the critical judgement to know when the output needs human scrutiny.<br \/>What You&#8217;ll bring<br \/>Demonstrable experience conducting UX research \u2014 including moderated usability testing, semi-structured interviewing, and survey design \u2014 with an understanding of when and why different methods apply.<br \/>Proven ability to work with qualitative data: coding responses, identifying patterns, and producing synthesis artefacts affinity maps, insight lists with a structured, methodical approach.<br \/>Familiarity with M-KOPA&#8217;s markets or the broader context of first-time digital financial services users \u2014 and a genuine curiosity about the usability challenges that come with that territory.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to M-KOPA Solar on jobs.ashbyhq.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1286511\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-06 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: M-KOPA Solar Location: Nairobi Job Type: Hybrid Apply Before: 2026-08-06 Job Description Role OverviewThis is an entry-to-mid-level research position within M-KOPA&#8217;s Customer Intelligence CI team. As a CI Research Associate, you&#8217;ll support end-to-end UX and product research from study design through to insight delivery; working closely with senior researchers and cross-functional teams. You&#8217;ll be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[2048,1413,1587,1412],"class_list":["post-103687","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-hybrid","tag-job-listing","tag-m-kopa-solar","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103687"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103687\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103687"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103687"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}