{"id":103715,"date":"2026-07-24T18:27:39","date_gmt":"2026-07-24T18:27:39","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-success-engineer-finance\/"},"modified":"2026-07-24T18:27:39","modified_gmt":"2026-07-24T18:27:39","slug":"customer-success-engineer-finance","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-success-engineer-finance\/","title":{"rendered":"Customer Success Engineer (Finance)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Success Engineer (Finance)\", \"description\": \"Job Purpose\\nThe Customer Success Engineer \u2013 Finance is responsible for ensuring successful implementation, adoption, and continuous optimization of the company's financial software solutions. The role bridges the gap between finance and technology by providing implementation support, user training, financial process advisory, system configuration, troubleshooting, and ongoing customer relationship management. The ideal candidate combines strong accounting knowledge with excellent customer engagement skills to ensure clients maximize the value of the organization's solutions.\\nKey Responsibilities\\nCustomer Onboarding & Implementation\\nLead the implementation of finance and ERP modules for new clients.\\nGather customer business requirements and map them to system functionality.\\nConfigure finance modules including General Ledger, Accounts Payable, Accounts Receivable, Budgeting, Fixed Assets, Cash Management, Procurement, and Financial Reporting.\\nSupport data migration, validation, and user acceptance testing UAT.\\nDevelop implementation plans and monitor project milestones.\\nCustomer Success & Relationship Management\\nServe as the primary finance advisor for assigned customer accounts.\\nBuild and maintain strong client relationships to ensure high customer satisfaction and retention.\\nConduct regular customer health checks and identify opportunities for system optimization.\\nMonitor customer adoption and recommend best practices to improve utilization.\\nHandle customer escalations professionally and ensure timely resolution.\\nProduct Support\\nInvestigate and resolve functional finance-related issues.\\nWork closely with software developers to resolve complex product issues.\\nDocument recurring issues and recommend product improvements.\\nEnsure customer support tickets are resolved within agreed Service Level Agreements SLAs.\\nTraining & Advisory\\nConduct user training sessions for finance teams and management.\\nDevelop user manuals, training materials, and knowledge articles.\\nAdvise customers on accounting best practices and financial process improvements.\\nGuide customers on statutory compliance within supported finance modules.\\nBusiness Process Improvement\\nAnalyze customer financial workflows and recommend process improvements.\\nAssist clients in automating finance operations using available system functionality.\\nParticipate in product enhancement discussions by providing customer feedback.\\nDocumentation & Reporting\\nPrepare implementation reports and customer success updates.\\nMaintain accurate customer documentation and project records.\\nTrack customer satisfaction metrics and report key success indicators.\\nMaintain knowledge base articles and implementation documentation.\\nCollaboration\\nWork closely with Engineering, Product, Sales, and Project Management teams.\\nSupport pre-sales demonstrations where finance expertise is required.\\nParticipate in product testing before new releases.\\nQualifications\\nCandidates should have a good understanding of finance or accounting processes, especially in ERP or MIS contexts.\\nRelevant experience in customer-facing technical roles within software, fintech, or enterprise solutions is beneficial.\\nStrong analytical thinking, attention to detail, and willingness to continuously learn new technologies and products are advantageous.\\nEducation\\nBachelor's Degree in Accounting, Finance, Commerce, Business Information Technology, Economics, or a related field.\\nProfessional Qualifications\\nCPA Finalist Mandatory.\\nMembership with ICPAK will be an added advantage.\\nExperience\\nMinimum 3 years' experience in Finance, ERP implementation, Customer Success, Business Analysis, or Financial Systems Support.\\nExperience implementing or supporting ERP\/Financial Management Systems.\\nExperience working with accounting software is highly desirable.\\nTechnical Competencies\\nStrong understanding of:\\nFinancial Accounting\\nManagement Accounting\\nBudgeting\\nFinancial Reporting\\nAccounts Payable\\nAccounts Receivable\\nGeneral Ledger\\nFixed Assets\\nProcurement\\nCash Management\\nBank Reconciliation\\nTaxation principles\\nUnderstanding of ERP implementation methodologies.\\nKnowledge of SQL will be an added advantage.\\nAbility to interpret financial statements.\\nGood understanding of software implementation life cycle.\", \"datePosted\": \"2026-07-23\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"ABNO Softwares International\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-06T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> ABNO Softwares International<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-06<\/p>\n<h3>Job Description<\/h3>\n<p>Job Purpose<br \/>The Customer Success Engineer \u2013 Finance is responsible for ensuring successful implementation, adoption, and continuous optimization of the company&#8217;s financial software solutions. The role bridges the gap between finance and technology by providing implementation support, user training, financial process advisory, system configuration, troubleshooting, and ongoing customer relationship management. The ideal candidate combines strong accounting knowledge with excellent customer engagement skills to ensure clients maximize the value of the organization&#8217;s solutions.<br \/>Key Responsibilities<br \/>Customer Onboarding &#038; Implementation<br \/>Lead the implementation of finance and ERP modules for new clients.<br \/>Gather customer business requirements and map them to system functionality.<br \/>Configure finance modules including General Ledger, Accounts Payable, Accounts Receivable, Budgeting, Fixed Assets, Cash Management, Procurement, and Financial Reporting.<br \/>Support data migration, validation, and user acceptance testing UAT.<br \/>Develop implementation plans and monitor project milestones.<br \/>Customer Success &#038; Relationship Management<br \/>Serve as the primary finance advisor for assigned customer accounts.<br \/>Build and maintain strong client relationships to ensure high customer satisfaction and retention.<br \/>Conduct regular customer health checks and identify opportunities for system optimization.<br \/>Monitor customer adoption and recommend best practices to improve utilization.<br \/>Handle customer escalations professionally and ensure timely resolution.<br \/>Product Support<br \/>Investigate and resolve functional finance-related issues.<br \/>Work closely with software developers to resolve complex product issues.<br \/>Document recurring issues and recommend product improvements.<br \/>Ensure customer support tickets are resolved within agreed Service Level Agreements SLAs.<br \/>Training &#038; Advisory<br \/>Conduct user training sessions for finance teams and management.<br \/>Develop user manuals, training materials, and knowledge articles.<br \/>Advise customers on accounting best practices and financial process improvements.<br \/>Guide customers on statutory compliance within supported finance modules.<br \/>Business Process Improvement<br \/>Analyze customer financial workflows and recommend process improvements.<br \/>Assist clients in automating finance operations using available system functionality.<br \/>Participate in product enhancement discussions by providing customer feedback.<br \/>Documentation &#038; Reporting<br \/>Prepare implementation reports and customer success updates.<br \/>Maintain accurate customer documentation and project records.<br \/>Track customer satisfaction metrics and report key success indicators.<br \/>Maintain knowledge base articles and implementation documentation.<br \/>Collaboration<br \/>Work closely with Engineering, Product, Sales, and Project Management teams.<br \/>Support pre-sales demonstrations where finance expertise is required.<br \/>Participate in product testing before new releases.<br \/>Qualifications<br \/>Candidates should have a good understanding of finance or accounting processes, especially in ERP or MIS contexts.<br \/>Relevant experience in customer-facing technical roles within software, fintech, or enterprise solutions is beneficial.<br \/>Strong analytical thinking, attention to detail, and willingness to continuously learn new technologies and products are advantageous.<br \/>Education<br \/>Bachelor&#8217;s Degree in Accounting, Finance, Commerce, Business Information Technology, Economics, or a related field.<br \/>Professional Qualifications<br \/>CPA Finalist Mandatory.<br \/>Membership with ICPAK will be an added advantage.<br \/>Experience<br \/>Minimum 3 years&#8217; experience in Finance, ERP implementation, Customer Success, Business Analysis, or Financial Systems Support.<br \/>Experience implementing or supporting ERP\/Financial Management Systems.<br \/>Experience working with accounting software is highly desirable.<br \/>Technical Competencies<br \/>Strong understanding of:<br \/>Financial Accounting<br \/>Management Accounting<br \/>Budgeting<br \/>Financial Reporting<br \/>Accounts Payable<br \/>Accounts Receivable<br \/>General Ledger<br \/>Fixed Assets<br \/>Procurement<br \/>Cash Management<br \/>Bank Reconciliation<br \/>Taxation principles<br \/>Understanding of ERP implementation methodologies.<br \/>Knowledge of SQL will be an added advantage.<br \/>Ability to interpret financial statements.<br \/>Good understanding of software implementation life cycle.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to ABNO Softwares International on www.linkedin.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1286307\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-06 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: ABNO Softwares International Location: Nairobi Job Type: Full Time Apply Before: 2026-08-06 Job Description Job PurposeThe Customer Success Engineer \u2013 Finance is responsible for ensuring successful implementation, adoption, and continuous optimization of the company&#8217;s financial software solutions. The role bridges the gap between finance and technology by providing implementation support, user training, financial process [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1935,1425,1413,1412],"class_list":["post-103715","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-abno-softwares-international","tag-full-time","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103715"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103715\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}