{"id":103739,"date":"2026-07-24T18:37:39","date_gmt":"2026-07-24T18:37:39","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/head-of-business-development-marketing-and-member-experience\/"},"modified":"2026-07-24T18:37:39","modified_gmt":"2026-07-24T18:37:39","slug":"head-of-business-development-marketing-and-member-experience","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/head-of-business-development-marketing-and-member-experience\/","title":{"rendered":"Head of Business Development, Marketing and Member Experience"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Head of Business Development, Marketing and Member Experience\", \"description\": \"Career Opportunity:\\nHead of Business Development, Marketing and Member Experience\\nTerms of Service:\\nFive (5) year renewable contract\\nJob Location:\\nNairobi\\nAbout the Opportunity:\\nWe are recruiting a Head of Business Development, Marketing and Member Experience for a Tier 1 Deposit-Taking SACCO. Reporting to the CEO, this role will drive business growth, strengthen brand presence and transform member journeys while aligning departmental performance with the SACCO\u2019s strategic vision and SASRA requirements.\\nKey Responsibilities\\nLead the strategic and operational direction of Business Development, Marketing and Member Experience in line with SASRA requirements.\\nDrive market expansion, lead generation and sales conversion to grow membership, deposits and the loan portfolio.\\nDevelop strategic partnerships and high-value member relationships to improve retention and product uptake.\\nUse market intelligence and customer analytics to guide brand positioning, demand forecasting and campaign execution.\\nLead multi-channel campaigns, vendor partnerships, brand consistency and optimal budget allocation.\\nImprove member journeys through effective feedback and complaint-resolution mechanisms across touchpoints.\\nTrack performance through CRM and analytics platforms, report outcomes and refine growth strategies.\\nBuild and lead a high-performing, member-centric departmental team.\\nQualifications, Experience & Competencies\\nA minimum of a bachelor\u2019s degree in Marketing or another relevant field from a recognized university. A Master\u2019s degree in a relevant field is an added advantage.\\nActive membership in a relevant professional body (e.g., MSK, CIM, or PRSK) is highly desirable.\\nAt least 10 years of relevant experience, including a minimum of 5 years at Head of Department or senior management level.\\nProven track record in business development, market expansion, brand positioning, partnership growth and member experience management.\\nSolid understanding of SACCO operations, SASRA guidelines and risk management principles.\\nStrong M&E capability, including budget management, ROI assessment, performance analytics and executive reporting.\\nAdvanced MS Excel skills, with working knowledge of CRM, digital marketing and analytics platforms.\\nStrategic leadership capability with sharp analytical judgement, strong communication skills and a result-oriented, member-centric approach.\\nHow to Apply\\nInterested and suitably qualified candidates are invited to submit a detailed CV and cover letter, clearly indicating their current and expected remuneration, to:\\nEmail:\\ncareers@skillsglobal.co.ke\\nSubject Line:\\nHead of Business Development, Marketing and Member Experience\\nClosing Date:\\n3rd August 2026\\n\\nOnly shortlisted candidates will be contacted.\\n\\nCanvassing in any form will lead to automatic disqualification.\\n\\nPersonal data submitted will be processed solely for recruitment and selection purposes in accordance with the Data Protection Act, No. 24 of 2019 (Kenya), and may be shared with the client strictly for evaluation purposes.\\n\\nShortlisted candidates will be required to satisfy applicable integrity and governance requirements.\\n\\nOur client is an equal opportunity employer.\", \"datePosted\": \"2026-07-23\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Skills Global\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-04T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Skills Global<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-04<\/p>\n<h3>Job Description<\/h3>\n<p>Career Opportunity:<br \/>Head of Business Development, Marketing and Member Experience<br \/>Terms of Service:<br \/>Five (5) year renewable contract<br \/>Job Location:<br \/>Nairobi<br \/>About the Opportunity:<br \/>We are recruiting a Head of Business Development, Marketing and Member Experience for a Tier 1 Deposit-Taking SACCO. Reporting to the CEO, this role will drive business growth, strengthen brand presence and transform member journeys while aligning departmental performance with the SACCO\u2019s strategic vision and SASRA requirements.<br \/>Key Responsibilities<br \/>Lead the strategic and operational direction of Business Development, Marketing and Member Experience in line with SASRA requirements.<br \/>Drive market expansion, lead generation and sales conversion to grow membership, deposits and the loan portfolio.<br \/>Develop strategic partnerships and high-value member relationships to improve retention and product uptake.<br \/>Use market intelligence and customer analytics to guide brand positioning, demand forecasting and campaign execution.<br \/>Lead multi-channel campaigns, vendor partnerships, brand consistency and optimal budget allocation.<br \/>Improve member journeys through effective feedback and complaint-resolution mechanisms across touchpoints.<br \/>Track performance through CRM and analytics platforms, report outcomes and refine growth strategies.<br \/>Build and lead a high-performing, member-centric departmental team.<br \/>Qualifications, Experience &#038; Competencies<br \/>A minimum of a bachelor\u2019s degree in Marketing or another relevant field from a recognized university. A Master\u2019s degree in a relevant field is an added advantage.<br \/>Active membership in a relevant professional body (e.g., MSK, CIM, or PRSK) is highly desirable.<br \/>At least 10 years of relevant experience, including a minimum of 5 years at Head of Department or senior management level.<br \/>Proven track record in business development, market expansion, brand positioning, partnership growth and member experience management.<br \/>Solid understanding of SACCO operations, SASRA guidelines and risk management principles.<br \/>Strong M&#038;E capability, including budget management, ROI assessment, performance analytics and executive reporting.<br \/>Advanced MS Excel skills, with working knowledge of CRM, digital marketing and analytics platforms.<br \/>Strategic leadership capability with sharp analytical judgement, strong communication skills and a result-oriented, member-centric approach.<br \/>How to Apply<br \/>Interested and suitably qualified candidates are invited to submit a detailed CV and cover letter, clearly indicating their current and expected remuneration, to:<br \/>Email:<br \/>careers@skillsglobal.co.ke<br \/>Subject Line:<br \/>Head of Business Development, Marketing and Member Experience<br \/>Closing Date:<br \/>3rd August 2026<\/p>\n<p>Only shortlisted candidates will be contacted.<\/p>\n<p>Canvassing in any form will lead to automatic disqualification.<\/p>\n<p>Personal data submitted will be processed solely for recruitment and selection purposes in accordance with the Data Protection Act, No. 24 of 2019 (Kenya), and may be shared with the client strictly for evaluation purposes.<\/p>\n<p>Shortlisted candidates will be required to satisfy applicable integrity and governance requirements.<\/p>\n<p>Our client is an equal opportunity employer.<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply Now<\/p>\n<p><a href=\"https:\/\/www.jobsinkenya.co.ke\/job\/head-of-business-development-marketing-and-member-experience\/?form=apply#wpjb-scroll\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: JobsInKenya<\/small><\/p>\n<p><!-- job-expiry: 2026-08-04 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Skills Global Location: Nairobi Job Type: Full-time Apply Before: 2026-08-04 Job Description Career Opportunity:Head of Business Development, Marketing and Member ExperienceTerms of Service:Five (5) year renewable contractJob Location:NairobiAbout the Opportunity:We are recruiting a Head of Business Development, Marketing and Member Experience for a Tier 1 Deposit-Taking SACCO. Reporting to the CEO, this role will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1654,1413,1656,2467],"class_list":["post-103739","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time-2","tag-job-listing","tag-jobsinkenya","tag-skills-global"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=103739"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/103739\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=103739"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=103739"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=103739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}