{"id":104593,"date":"2026-07-29T11:37:11","date_gmt":"2026-07-29T11:37:11","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/collections-team-leader\/"},"modified":"2026-07-29T11:37:11","modified_gmt":"2026-07-29T11:37:11","slug":"collections-team-leader","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/collections-team-leader\/","title":{"rendered":"Collections Team Leader"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Collections Team Leader\", \"description\": \"The Team Leader will be incharge of handling day to day management of Collections Account ManagersACMs, acting as the middle point between these staff and the senior Collections management.\\nObjectives of this role\\nSet the tone for the team and create a positive and productive work environment.\\nMotivate and inspire team members, fostering a sense of collaboration and accountability.\\nTransform a group of individuals into a cohesive and high-performing team where each member feels valued and supported.\\nIdentify and leverage team members\u2019 strengths and suggest scope for improvement.\\nAdapt to changing situations and make strategic decisions to ensure the team\u2019s success.\\nDuties & Responsibilities\\nClearly communicate goals to the team.\\nLeading\/coordinating the collections team in a hands-on manner, on the day to day activities\/work streams.\\nEmbedding a culture of Treating Customers Fairly in the Collections Department\\nDelegating and overseeing collections work is undertaken, making sure ACMs are working Efficiently and Effectively.\\nIncharge of all collections administration work ensuring completion properly and on time.\\nTraining\/coaching the collections Team to ensure they achieve the desired results.\\nProactively monitor customer repayment performance for the portfolio allocated, delinquency, and customer experience.\\nIdentify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.\\nRecognise and reward good performance, provide feedback and encourage professional development\\nRequired skills and qualifications\\nMinimum of 3 three years of experience in a leadership or management role.\\nAbility to work under pressure and manage multiple tasks simultaneously.\\nProficient in Microsoft Office and other relevant software programs.\\nKnowledge of the industry\u2019s best practices and trends for team management.\\nPreferred skills and qualifications\\nBachelor degree\u00a0or Diploma in a relevant field.\\nExcellent communication, interpersonal and problem-solving skills.\\nStrong leadership and organisational skills.\\nExcellent analytical and decision-making acumen\", \"datePosted\": \"2026-07-28\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Clovers Management &amp; Training Consultants Ltd\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-19T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Clovers Management &amp; Training Consultants Ltd<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-19<\/p>\n<h3>Job Description<\/h3>\n<p>The Team Leader will be incharge of handling day to day management of Collections Account ManagersACMs, acting as the middle point between these staff and the senior Collections management.<br \/>Objectives of this role<br \/>Set the tone for the team and create a positive and productive work environment.<br \/>Motivate and inspire team members, fostering a sense of collaboration and accountability.<br \/>Transform a group of individuals into a cohesive and high-performing team where each member feels valued and supported.<br \/>Identify and leverage team members\u2019 strengths and suggest scope for improvement.<br \/>Adapt to changing situations and make strategic decisions to ensure the team\u2019s success.<br \/>Duties &#038; Responsibilities<br \/>Clearly communicate goals to the team.<br \/>Leading\/coordinating the collections team in a hands-on manner, on the day to day activities\/work streams.<br \/>Embedding a culture of Treating Customers Fairly in the Collections Department<br \/>Delegating and overseeing collections work is undertaken, making sure ACMs are working Efficiently and Effectively.<br \/>Incharge of all collections administration work ensuring completion properly and on time.<br \/>Training\/coaching the collections Team to ensure they achieve the desired results.<br \/>Proactively monitor customer repayment performance for the portfolio allocated, delinquency, and customer experience.<br \/>Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.<br \/>Recognise and reward good performance, provide feedback and encourage professional development<br \/>Required skills and qualifications<br \/>Minimum of 3 three years of experience in a leadership or management role.<br \/>Ability to work under pressure and manage multiple tasks simultaneously.<br \/>Proficient in Microsoft Office and other relevant software programs.<br \/>Knowledge of the industry\u2019s best practices and trends for team management.<br \/>Preferred skills and qualifications<br \/>Bachelor degree\u00a0or Diploma in a relevant field.<br \/>Excellent communication, interpersonal and problem-solving skills.<br \/>Strong leadership and organisational skills.<br \/>Excellent analytical and decision-making acumen<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified candidates should forward their CV to: recruitment@cloversmtc.com using the position as subject of email.<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/job-application\/1290501\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-19 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Clovers Management &amp; Training Consultants Ltd Location: Nairobi Job Type: Full Time Apply Before: 2026-08-19 Job Description The Team Leader will be incharge of handling day to day management of Collections Account ManagersACMs, acting as the middle point between these staff and the senior Collections management.Objectives of this roleSet the tone for the team [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[2159,1425,1413,1412],"class_list":["post-104593","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-clovers-management-training-consultants-ltd","tag-full-time","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/104593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=104593"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/104593\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=104593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=104593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=104593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}