{"id":104907,"date":"2026-07-30T11:27:49","date_gmt":"2026-07-30T11:27:49","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/front-office-supervisor-hotel\/"},"modified":"2026-07-30T11:27:49","modified_gmt":"2026-07-30T11:27:49","slug":"front-office-supervisor-hotel","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/front-office-supervisor-hotel\/","title":{"rendered":"Front Office Supervisor- Hotel"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Front Office Supervisor- Hotel\", \"description\": \"Role Objective:\\nAre you a warm, confident, and service-oriented hospitality professional looking for an environment where you can grow?\\nOur client, a 4-star hotel, is looking for an energetic and service-driven Front Office Supervisor to lead the front office team and create exceptional guest experiences.\\nThe ideal candidate thrives in a fast-paced environment, inspires teams, ensures seamless front office operations, and is passionate about delivering outstanding customer service.\\nCore Duties and Responsibilities\\nSupervise and coordinate the day-to-day operations of the front office to ensure efficient and professional guest service.\\nWelcome guests and resolve enquiries and complaints promptly and professionally.\\nCoordinate all front office guest services, including check-ins, check-outs, reservations, and room allocations.\\nMonitor front office procedures, including room allocations, billing, and cash handling, ensuring accuracy and compliance.\\nAttend to guest complaints, enquiries, and special requests in a timely and professional manner.\\nEnsure compliance with front office policies and procedures.\\nCoordinate with the Housekeeping, Reservations, Food & Beverage, and Maintenance departments to ensure a seamless guest experience.\\nEnsure cleanliness and proper presentation of the front office, reception, and lobby areas.\\nMaintain accurate front office records and prepare operational reports.\\nPerform any other duties assigned by management.\\nKey Competencies\\nKnowledge of front office operations.\\nProven leadership and team-building skills.\\nExcellent communication and interpersonal skills.\\nStrong decision-making and problem-solving abilities.\\nAbility to remain calm and professional under pressure.\\nHigh level of integrity, accountability, and professionalism.\\nJob Specifications and Qualifications\\nDegree or Diploma in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution.\\nMinimum of 2 years\u00a0experience in a Front Office or Guest Services role, with at least 1 year in a supervisory or team lead capacity.\\nProficiency in Property Management Systems PMS and Microsoft Office applications.\", \"datePosted\": \"2026-07-29\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Emerge Egress Consulting\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-24T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Emerge Egress Consulting<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-24<\/p>\n<h3>Job Description<\/h3>\n<p>Role Objective:<br \/>Are you a warm, confident, and service-oriented hospitality professional looking for an environment where you can grow?<br \/>Our client, a 4-star hotel, is looking for an energetic and service-driven Front Office Supervisor to lead the front office team and create exceptional guest experiences.<br \/>The ideal candidate thrives in a fast-paced environment, inspires teams, ensures seamless front office operations, and is passionate about delivering outstanding customer service.<br \/>Core Duties and Responsibilities<br \/>Supervise and coordinate the day-to-day operations of the front office to ensure efficient and professional guest service.<br \/>Welcome guests and resolve enquiries and complaints promptly and professionally.<br \/>Coordinate all front office guest services, including check-ins, check-outs, reservations, and room allocations.<br \/>Monitor front office procedures, including room allocations, billing, and cash handling, ensuring accuracy and compliance.<br \/>Attend to guest complaints, enquiries, and special requests in a timely and professional manner.<br \/>Ensure compliance with front office policies and procedures.<br \/>Coordinate with the Housekeeping, Reservations, Food &#038; Beverage, and Maintenance departments to ensure a seamless guest experience.<br \/>Ensure cleanliness and proper presentation of the front office, reception, and lobby areas.<br \/>Maintain accurate front office records and prepare operational reports.<br \/>Perform any other duties assigned by management.<br \/>Key Competencies<br \/>Knowledge of front office operations.<br \/>Proven leadership and team-building skills.<br \/>Excellent communication and interpersonal skills.<br \/>Strong decision-making and problem-solving abilities.<br \/>Ability to remain calm and professional under pressure.<br \/>High level of integrity, accountability, and professionalism.<br \/>Job Specifications and Qualifications<br \/>Degree or Diploma in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution.<br \/>Minimum of 2 years\u00a0experience in a Front Office or Guest Services role, with at least 1 year in a supervisory or team lead capacity.<br \/>Proficiency in Property Management Systems PMS and Microsoft Office applications.<\/p>\n<h3>How to Apply<\/h3>\n<p>If interested in the position and meet the above requirements, kindly send your CV on or before 24th August 2026 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Only shortlisted applicants will be contacted.<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/job-application\/1291629\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-24 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Emerge Egress Consulting Location: Nairobi Job Type: Full Time Apply Before: 2026-08-24 Job Description Role Objective:Are you a warm, confident, and service-oriented hospitality professional looking for an environment where you can grow?Our client, a 4-star hotel, is looking for an energetic and service-driven Front Office Supervisor to lead the front office team and create [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1540,1425,1413,1412],"class_list":["post-104907","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-emerge-egress-consulting","tag-full-time","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/104907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=104907"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/104907\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=104907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=104907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=104907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}