{"id":105130,"date":"2026-07-31T07:41:21","date_gmt":"2026-07-31T07:41:21","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-service-amp-digital-marketing-officer\/"},"modified":"2026-07-31T07:41:21","modified_gmt":"2026-07-31T07:41:21","slug":"customer-service-amp-digital-marketing-officer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-service-amp-digital-marketing-officer\/","title":{"rendered":"Customer Service &amp;amp; Digital Marketing Officer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Service &amp;amp; Digital Marketing Officer\", \"description\": \"Morsan Hr Consulting client, Aspire Lending Limited, a growing and customer-focused organisation, is seeking a proactive, creative, and results-driven Customer Service & Digital Marketing Officer.\\nThe successful candidate will help enhance customer experience, support sales growth, generate leads, and strengthen the organisation\u2019s digital presence through effective customer engagement and digital marketing initiatives.\\nKey Responsibilities\\nCustomer Service\\nRespond to customer enquiries via phone, email, WhatsApp, social media, and walk-in visits\\nProvide accurate information about products and services\\nHandle complaints professionally and ensure timely resolution\\nFollow up on customer requests and maintain strong customer relationships\\nMaintain and update customer records and databases\\nDigital Marketing\\nManage Facebook, Instagram, TikTok, LinkedIn, X, and WhatsApp Business\\nCreate, schedule, and publish engaging digital content\\nMonitor online engagement and respond promptly to enquiries\\nGenerate leads through campaigns, promotions, and online activities\\nSupport the development and implementation of digital marketing strategies\\nTrack, analyse, and report on campaign performance\\nSales Support\\nGenerate and follow up on leads\\nSupport marketing campaigns, activations, and promotional events\\nImplement customer retention and follow-up initiatives\\nCollaborate with internal teams to deliver a seamless customer experience\\nQualifications and Experience\\nDiploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field\\nAt least two years of experience in customer service, sales, digital marketing, or a related role\\nExperience managing social media platforms and digital campaigns is an added advantage\\nProficiency in Microsoft Office applications\\nStrong understanding of customer engagement and digital marketing best practices\\nKey Skills\\nExcellent communication and interpersonal skills\\nCustomer relationship management\\nSocial media management and content creation\\nCopywriting and storytelling\\nLead generation, sales, persuasion, and negotiation\\nStrong organisational, analytical, and reporting skills\\nAbility to multitask and work effectively under pressure\\nBasic graphic design skills are an added advantage\\nCreative, proactive, and results-oriented mindset\\nWhat We Offer\\n\u2705 Competitive remuneration package\\n\u2705 Career growth and professional development opportunities\\n\u2705 A dynamic and collaborative working environment\", \"datePosted\": \"2026-07-30\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Morsan HR Consulting\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-09-28T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Morsan HR Consulting<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-09-28<\/p>\n<h3>Job Description<\/h3>\n<p>Morsan Hr Consulting client, Aspire Lending Limited, a growing and customer-focused organisation, is seeking a proactive, creative, and results-driven Customer Service &#038; Digital Marketing Officer.<br \/>The successful candidate will help enhance customer experience, support sales growth, generate leads, and strengthen the organisation\u2019s digital presence through effective customer engagement and digital marketing initiatives.<br \/>Key Responsibilities<br \/>Customer Service<br \/>Respond to customer enquiries via phone, email, WhatsApp, social media, and walk-in visits<br \/>Provide accurate information about products and services<br \/>Handle complaints professionally and ensure timely resolution<br \/>Follow up on customer requests and maintain strong customer relationships<br \/>Maintain and update customer records and databases<br \/>Digital Marketing<br \/>Manage Facebook, Instagram, TikTok, LinkedIn, X, and WhatsApp Business<br \/>Create, schedule, and publish engaging digital content<br \/>Monitor online engagement and respond promptly to enquiries<br \/>Generate leads through campaigns, promotions, and online activities<br \/>Support the development and implementation of digital marketing strategies<br \/>Track, analyse, and report on campaign performance<br \/>Sales Support<br \/>Generate and follow up on leads<br \/>Support marketing campaigns, activations, and promotional events<br \/>Implement customer retention and follow-up initiatives<br \/>Collaborate with internal teams to deliver a seamless customer experience<br \/>Qualifications and Experience<br \/>Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field<br \/>At least two years of experience in customer service, sales, digital marketing, or a related role<br \/>Experience managing social media platforms and digital campaigns is an added advantage<br \/>Proficiency in Microsoft Office applications<br \/>Strong understanding of customer engagement and digital marketing best practices<br \/>Key Skills<br \/>Excellent communication and interpersonal skills<br \/>Customer relationship management<br \/>Social media management and content creation<br \/>Copywriting and storytelling<br \/>Lead generation, sales, persuasion, and negotiation<br \/>Strong organisational, analytical, and reporting skills<br \/>Ability to multitask and work effectively under pressure<br \/>Basic graphic design skills are an added advantage<br \/>Creative, proactive, and results-oriented mindset<br \/>What We Offer<br \/>\u2705 Competitive remuneration package<br \/>\u2705 Career growth and professional development opportunities<br \/>\u2705 A dynamic and collaborative working environment<\/p>\n<h3>Requirements<\/h3>\n<p>Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field At least two years of experience in customer service, sales, digital marketing, or a related role Experience managing social media platforms and digital campaigns is an added advantage Proficiency in Microsoft Office applications Strong understanding of customer engagement and digital marketing best practices<br \/>Key Skills<br \/>Excellent communication and interpersonal skills Customer relationship management Social media management and content creation Copywriting and storytelling Lead generation, sales, persuasion, and negotiation Strong organisational, analytical, and reporting skills Ability to multitask and work effectively under pressure Basic graphic design skills are an added advantage Creative, proactive, and results-oriented mindset<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply on CampusBiz Careers (account required)<\/p>\n<p><a href=\"https:\/\/campusbiz.co.ke\/careers\/vacancy\/942728-morsan-hr-consulting-customer-service-digital-marketing-officer-nairobi\/\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: CampusBiz<\/small><\/p>\n<p><!-- job-expiry: 2026-09-28 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Morsan HR Consulting Location: Nairobi Job Type: Full-time Apply Before: 2026-09-28 Job Description Morsan Hr Consulting client, Aspire Lending Limited, a growing and customer-focused organisation, is seeking a proactive, creative, and results-driven Customer Service &#038; Digital Marketing Officer.The successful candidate will help enhance customer experience, support sales growth, generate leads, and strengthen the organisation\u2019s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1698,1654,1413,1633],"class_list":["post-105130","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-campusbiz","tag-full-time-2","tag-job-listing","tag-morsan-hr-consulting"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/105130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=105130"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/105130\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=105130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=105130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=105130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}