{"id":105787,"date":"2026-08-05T05:32:51","date_gmt":"2026-08-05T05:32:51","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/process-analyst-real-time-operations-2\/"},"modified":"2026-08-05T05:32:51","modified_gmt":"2026-08-05T05:32:51","slug":"process-analyst-real-time-operations-2","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/process-analyst-real-time-operations-2\/","title":{"rendered":"Process Analyst &#8211; Real Time Operations"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Process Analyst - Real Time Operations\", \"description\": \"We are looking for a detail-oriented Process Analyst to support our fast-paced Real-Time Operations team. In this role, you will manage and maintain operational process documentation, ensuring teams always have clear, accurate, and up-to-date information to work efficiently.\\nYou will work closely with Operations, Training, and Quality Audits teams to create, improve, and maintain SOPs and process documentation in Confluence.\\nThe role requires strong problem-solving skills, clear communication, and the ability to quickly update processes based on operational changes, new launches, policy updates, and ongoing improvements.\\nKey Responsibilities\\nOwn and manage the department's Knowledge Base, ensuring all documentation and SOPs are accurate, organized, user-friendly, and aligned with business requirements.\\nCreate, update, and maintain process documentation within Confluence.\\nTranslate complex operational or technical Processes into clear, structured, and easy-to-follow instructions for operational teams.\\nEnsure documentation is updated in real-time with operational changes, policy updates, system enhancements, or process adjustments.\\nAnalyze existing processes and operational procedures to identify gaps, and opportunities for improvements.\\nDrive continuous improvement initiatives aimed at enhancing operational efficiency and eliminating process redundancies.\\nConduct root cause analysis on operational challenges and recommend documentation-driven solutions to improve process adherence and performance.\\nCollaborate with Quality Assurance teams to review error trends, identify recurring issues, and strengthen process clarity and compliance.\\nSupport seamless communication of process updates and operational changes to frontline teams.\\nAssess incoming new projects and tasks alongside Training, Quality, and Leadership, contributing process-focused insights to evaluate overall feasibility and establish realistic timelines.\\nCollaborate with the Training team to Map and Create new Processes on Confluence so documentation and training are perfectly in sync for the launch.\\nQualifications & Requirements\\nExperience in Operations Support, Process Documentation, Quality, Training, Customer Support, or similar operational environments.\\nBasic understanding or exposure to process documentation, SOP creation, or knowledge management practices.\\nFamiliarity with Confluence, Google Workspace, Microsoft Office, or similar documentation and collaboration tools is an added advantage.\\nStrong written and verbal communication skills with the ability to document processes clearly and accurately.\\nDetail-oriented with strong organizational and time management skills.\\nAbility to work in a fast-paced environment, manage changing priorities, and learn quickly.\\nAnalytical mindset with a willingness to identify process gaps and contribute to continuous improvement initiatives.\\nBachelor\u2019s or equivalent\", \"datePosted\": \"2026-08-04\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"HCS Affiliates Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-18T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> HCS Affiliates Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time , Onsite<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-18<\/p>\n<h3>Job Description<\/h3>\n<p>We are looking for a detail-oriented Process Analyst to support our fast-paced Real-Time Operations team. In this role, you will manage and maintain operational process documentation, ensuring teams always have clear, accurate, and up-to-date information to work efficiently.<br \/>You will work closely with Operations, Training, and Quality Audits teams to create, improve, and maintain SOPs and process documentation in Confluence.<br \/>The role requires strong problem-solving skills, clear communication, and the ability to quickly update processes based on operational changes, new launches, policy updates, and ongoing improvements.<br \/>Key Responsibilities<br \/>Own and manage the department&#8217;s Knowledge Base, ensuring all documentation and SOPs are accurate, organized, user-friendly, and aligned with business requirements.<br \/>Create, update, and maintain process documentation within Confluence.<br \/>Translate complex operational or technical Processes into clear, structured, and easy-to-follow instructions for operational teams.<br \/>Ensure documentation is updated in real-time with operational changes, policy updates, system enhancements, or process adjustments.<br \/>Analyze existing processes and operational procedures to identify gaps, and opportunities for improvements.<br \/>Drive continuous improvement initiatives aimed at enhancing operational efficiency and eliminating process redundancies.<br \/>Conduct root cause analysis on operational challenges and recommend documentation-driven solutions to improve process adherence and performance.<br \/>Collaborate with Quality Assurance teams to review error trends, identify recurring issues, and strengthen process clarity and compliance.<br \/>Support seamless communication of process updates and operational changes to frontline teams.<br \/>Assess incoming new projects and tasks alongside Training, Quality, and Leadership, contributing process-focused insights to evaluate overall feasibility and establish realistic timelines.<br \/>Collaborate with the Training team to Map and Create new Processes on Confluence so documentation and training are perfectly in sync for the launch.<br \/>Qualifications &#038; Requirements<br \/>Experience in Operations Support, Process Documentation, Quality, Training, Customer Support, or similar operational environments.<br \/>Basic understanding or exposure to process documentation, SOP creation, or knowledge management practices.<br \/>Familiarity with Confluence, Google Workspace, Microsoft Office, or similar documentation and collaboration tools is an added advantage.<br \/>Strong written and verbal communication skills with the ability to document processes clearly and accurately.<br \/>Detail-oriented with strong organizational and time management skills.<br \/>Ability to work in a fast-paced environment, manage changing priorities, and learn quickly.<br \/>Analytical mindset with a willingness to identify process gaps and contribute to continuous improvement initiatives.<br \/>Bachelor\u2019s or equivalent<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to HCS Affiliates Group on docs.google.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1296726\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-18 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: HCS Affiliates Group Location: Nairobi Job Type: Full Time , Onsite Apply Before: 2026-08-18 Job Description We are looking for a detail-oriented Process Analyst to support our fast-paced Real-Time Operations team. In this role, you will manage and maintain operational process documentation, ensuring teams always have clear, accurate, and up-to-date information to work efficiently.You [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1410,1420,1413,1412],"class_list":["post-105787","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time-onsite","tag-hcs-affiliates-group","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/105787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=105787"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/105787\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=105787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=105787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=105787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}