{"id":105838,"date":"2026-08-05T05:56:13","date_gmt":"2026-08-05T05:56:13","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/telesales-representative\/"},"modified":"2026-08-05T05:56:13","modified_gmt":"2026-08-05T05:56:13","slug":"telesales-representative","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/telesales-representative\/","title":{"rendered":"Telesales Representative"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Telesales Representative\", \"description\": \"JOB SUMMARY:\\nWe are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will\\nbe responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, & the ability to resolve customer concerns professionally.\\nKEY RESPONSIBILITIES:\\nSales Generation & Business Development\\nContact existing and prospective customers daily to generate sales opportunities.\\nConvert customer inquiries into confirmed sales orders.\\nIdentify new sales opportunities within existing customer accounts.\\nReactivate dormant customers through regular follow-up.\\nBuild and maintain long-term customer relationships.\\nAchieve assigned monthly sales targets.\\nIncrease customer purchase frequency and average order value.\\nConduct follow-up calls after quotations to maximize conversion.\\nCustomer Relationship Management\\nServe as the primary contact for assigned customer accounts.\\nDevelop strong relationships built on trust and professionalism.\\nUnderstand customer requirements and recommend suitable products.\\nMaintain regular communication with customers regarding promotions, stock availability, and new product introductions.\\nEnsure customers receive timely responses to all inquiries.\\nQuotations & Order Processing\\nPrepare accurate quotations promptly.\\nFollow up all outstanding quotations.\\nConvert approved quotations into sales orders.\\nProcess customer orders accurately in the ERP system.\\nVerify product codes, quantities, pricing, discounts, and customer information before processing.\\nEnsure orders are completed accurately and within company procedures.\\nProduct Knowledge & Technical Selling\\nMaintain thorough knowledge of the companys product portfolio.\\nUnderstand product specifications, applications, and advantages.\\nRecommend suitable alternatives when requested products are unavailable.\\nCross-sell complementary products.\\nUpsell premium products where appropriate.\\nEducate customers on product usage and suitable applications.\\nOrder Fulfilment Coordination\\nCoordinate with Warehouse to ensure timely order preparation.\\nLiaise with Dispatch regarding deliveries.\\nFollow up customer deliveries until completion.\\nCommunicate delivery updates to customers.\\nResolve delays affecting customer orders.\\nCustomer Service & Complaint Resolution\\nRespond promptly to customer inquiries.\\nResolve customer complaints professionally.\\nCoordinate product exchanges, returns, shortages, and damaged goods.\\nEscalate unresolved issues to the Head of Sales where necessary.\\nEnsure every customer interaction reflects positively on the company.\\nCollections Support\\nFollow up customers with overdue invoices.\\nCoordinate with the Finance Department regarding payment status.\\nEncourage timely customer payments.\\nAssist in resolving payment-related queries.\\nData Management & Reporting\\nMaintain accurate customer records within the ERP system.\\nRecord all customer interactions, quotations, sales, and follow-up activities.\\nKeep customer contact information updated.\\nPrepare daily, weekly, and monthly sales reports as required.\\nMaintain confidentiality of customer and company information.\\nMarket Intelligence\\nMonitor competitor activities, pricing, and product offerings.\\nGather customer feedback and communicate market trends.\\nIdentify emerging customer needs and business opportunities.\\nRecommend product improvements based on customer feedback.\\nTeam Collaboration\\nWork closely with the Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service teams.\\nParticipate in departmental meetings and sales reviews.\\nShare market intelligence with management.\\nSupport company initiatives aimed at improving customer satisfaction and sales performance.\\nQUALIFICATIONS & SKILLS:\\nMinimum of a Bachelor Degree in Sales & Marketing, Customer Service, or related field.\\nProven experience as a Telesales Representative or similar role in sales.\\nDemonstrated success in meeting or exceeding sales targets over the phone.\\nStrong proficiency with Tally ERP or similar ERP & CRM softwares.\\nQuick to learn new product information & effectively communicate features & benefits.\\nExceptional verbal communication\/written & interpersonal skills.\\nAbility to stay calm, composed, & professional, even when handling rejection or difficult customers.\\nStrong problem-solving skills with a focus on customer satisfaction.\", \"datePosted\": \"2026-08-04\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Nairobi Central Hardware\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-12-15T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Nairobi Central Hardware<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-12-15<\/p>\n<h3>Job Description<\/h3>\n<p>JOB SUMMARY:<br \/>We are seeking a motivated &#038; enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential &#038; existing customers over the phone. You will<br \/>be responsible for effectively communicating our product offerings, addressing customer inquiries, &#038; managing relationships to close sales &#038; ensure customer satisfaction. The ideal candidate will possess strong communication skills, a passion for sales, &#038; the ability to resolve customer concerns professionally.<br \/>KEY RESPONSIBILITIES:<br \/>Sales Generation &#038; Business Development<br \/>Contact existing and prospective customers daily to generate sales opportunities.<br \/>Convert customer inquiries into confirmed sales orders.<br \/>Identify new sales opportunities within existing customer accounts.<br \/>Reactivate dormant customers through regular follow-up.<br \/>Build and maintain long-term customer relationships.<br \/>Achieve assigned monthly sales targets.<br \/>Increase customer purchase frequency and average order value.<br \/>Conduct follow-up calls after quotations to maximize conversion.<br \/>Customer Relationship Management<br \/>Serve as the primary contact for assigned customer accounts.<br \/>Develop strong relationships built on trust and professionalism.<br \/>Understand customer requirements and recommend suitable products.<br \/>Maintain regular communication with customers regarding promotions, stock availability, and new product introductions.<br \/>Ensure customers receive timely responses to all inquiries.<br \/>Quotations &#038; Order Processing<br \/>Prepare accurate quotations promptly.<br \/>Follow up all outstanding quotations.<br \/>Convert approved quotations into sales orders.<br \/>Process customer orders accurately in the ERP system.<br \/>Verify product codes, quantities, pricing, discounts, and customer information before processing.<br \/>Ensure orders are completed accurately and within company procedures.<br \/>Product Knowledge &#038; Technical Selling<br \/>Maintain thorough knowledge of the companys product portfolio.<br \/>Understand product specifications, applications, and advantages.<br \/>Recommend suitable alternatives when requested products are unavailable.<br \/>Cross-sell complementary products.<br \/>Upsell premium products where appropriate.<br \/>Educate customers on product usage and suitable applications.<br \/>Order Fulfilment Coordination<br \/>Coordinate with Warehouse to ensure timely order preparation.<br \/>Liaise with Dispatch regarding deliveries.<br \/>Follow up customer deliveries until completion.<br \/>Communicate delivery updates to customers.<br \/>Resolve delays affecting customer orders.<br \/>Customer Service &#038; Complaint Resolution<br \/>Respond promptly to customer inquiries.<br \/>Resolve customer complaints professionally.<br \/>Coordinate product exchanges, returns, shortages, and damaged goods.<br \/>Escalate unresolved issues to the Head of Sales where necessary.<br \/>Ensure every customer interaction reflects positively on the company.<br \/>Collections Support<br \/>Follow up customers with overdue invoices.<br \/>Coordinate with the Finance Department regarding payment status.<br \/>Encourage timely customer payments.<br \/>Assist in resolving payment-related queries.<br \/>Data Management &#038; Reporting<br \/>Maintain accurate customer records within the ERP system.<br \/>Record all customer interactions, quotations, sales, and follow-up activities.<br \/>Keep customer contact information updated.<br \/>Prepare daily, weekly, and monthly sales reports as required.<br \/>Maintain confidentiality of customer and company information.<br \/>Market Intelligence<br \/>Monitor competitor activities, pricing, and product offerings.<br \/>Gather customer feedback and communicate market trends.<br \/>Identify emerging customer needs and business opportunities.<br \/>Recommend product improvements based on customer feedback.<br \/>Team Collaboration<br \/>Work closely with the Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service teams.<br \/>Participate in departmental meetings and sales reviews.<br \/>Share market intelligence with management.<br \/>Support company initiatives aimed at improving customer satisfaction and sales performance.<br \/>QUALIFICATIONS &#038; SKILLS:<br \/>Minimum of a Bachelor Degree in Sales &#038; Marketing, Customer Service, or related field.<br \/>Proven experience as a Telesales Representative or similar role in sales.<br \/>Demonstrated success in meeting or exceeding sales targets over the phone.<br \/>Strong proficiency with Tally ERP or similar ERP &#038; CRM softwares.<br \/>Quick to learn new product information &#038; effectively communicate features &#038; benefits.<br \/>Exceptional verbal communication\/written &#038; interpersonal skills.<br \/>Ability to stay calm, composed, &#038; professional, even when handling rejection or difficult customers.<br \/>Strong problem-solving skills with a focus on customer satisfaction.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Nairobi Central Hardware on forms.gle to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1297270\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-12-15 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Nairobi Central Hardware Location: Nairobi Job Type: Full Time Apply Before: 2026-12-15 Job Description JOB SUMMARY:We are seeking a motivated &#038; enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential &#038; existing customers over the phone. You willbe responsible [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1546],"class_list":["post-105838","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-nairobi-central-hardware"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/105838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=105838"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/105838\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=105838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=105838"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=105838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}