{"id":105862,"date":"2026-08-05T06:06:31","date_gmt":"2026-08-05T06:06:31","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/crm-configuration-specialist-trainer\/"},"modified":"2026-08-05T06:06:31","modified_gmt":"2026-08-05T06:06:31","slug":"crm-configuration-specialist-trainer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/crm-configuration-specialist-trainer\/","title":{"rendered":"CRM Configuration Specialist\/Trainer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"CRM Configuration Specialist\/Trainer\", \"description\": \"Position Objective:\\nIn this dual-role position, you will be responsible for configuring, customizing, and maintaining our CRM system KatiCRM. to meet business needs, as well as developing and delivering training to end-users to ensure effective adoption and usage.\\nKey Responsibilities:\\nCRM Configuration & Support:\\nConfigure CRM system settings, fields, workflows, dashboards, user roles, and access controls.\\nCollaborate with stakeholders to gather and analyze business requirements.\\nCustomize CRM modules to align with business processes and best practices.\\nConduct system testing and troubleshoot technical issues or bugs.\\nCoordinate with vendors or internal developers for advanced customization or integration tasks.\\nMaintain system documentation, including change logs and configuration records.\\nTraining & User Support:\\nDesign, develop, and deliver comprehensive CRM training programs for users across departments.\\nCreate and share project training plan prior to the commencement of training\\nCreate and share a project training report at the end of the training\\nCreate user manuals, training materials, video tutorials, and job aids.\\nProvide one-on-one and group training sessions, both in-person and virtually.\\nServe as the first point of contact for user support and guidance on CRM usage.\\nCollect feedback from users and recommend improvements in system use or configuration.\\nRequired Skills & Qualifications:\\nDegree in Information Technology, Business, Computer Science or related field.\\nStrong understanding of CRM processes sales, marketing, service.\\nExcellent communication and presentation skills.\\nAbility to translate technical concepts into user-friendly language.\\nProficient in documentation and training content creation.\\nPreferred Qualifications:\\nCRM certification e.g., Salesforce Admin, Dynamics 365 Functional Consultant.\\nExperience with data migration, reporting, or CRM integrations.\\nFamiliarity with change management and user adoption strategies.\\n2+ years of experience\", \"datePosted\": \"2026-08-04\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Calltronix Contact & Training Centre\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-22T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Calltronix Contact &#038; Training Centre<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-22<\/p>\n<h3>Job Description<\/h3>\n<p>Position Objective:<br \/>In this dual-role position, you will be responsible for configuring, customizing, and maintaining our CRM system KatiCRM. to meet business needs, as well as developing and delivering training to end-users to ensure effective adoption and usage.<br \/>Key Responsibilities:<br \/>CRM Configuration &#038; Support:<br \/>Configure CRM system settings, fields, workflows, dashboards, user roles, and access controls.<br \/>Collaborate with stakeholders to gather and analyze business requirements.<br \/>Customize CRM modules to align with business processes and best practices.<br \/>Conduct system testing and troubleshoot technical issues or bugs.<br \/>Coordinate with vendors or internal developers for advanced customization or integration tasks.<br \/>Maintain system documentation, including change logs and configuration records.<br \/>Training &#038; User Support:<br \/>Design, develop, and deliver comprehensive CRM training programs for users across departments.<br \/>Create and share project training plan prior to the commencement of training<br \/>Create and share a project training report at the end of the training<br \/>Create user manuals, training materials, video tutorials, and job aids.<br \/>Provide one-on-one and group training sessions, both in-person and virtually.<br \/>Serve as the first point of contact for user support and guidance on CRM usage.<br \/>Collect feedback from users and recommend improvements in system use or configuration.<br \/>Required Skills &#038; Qualifications:<br \/>Degree in Information Technology, Business, Computer Science or related field.<br \/>Strong understanding of CRM processes sales, marketing, service.<br \/>Excellent communication and presentation skills.<br \/>Ability to translate technical concepts into user-friendly language.<br \/>Proficient in documentation and training content creation.<br \/>Preferred Qualifications:<br \/>CRM certification e.g., Salesforce Admin, Dynamics 365 Functional Consultant.<br \/>Experience with data migration, reporting, or CRM integrations.<br \/>Familiarity with change management and user adoption strategies.<br \/>2+ years of experience<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Calltronix Contact &#038; Training Centre on calltronix.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1296824\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-22 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Calltronix Contact &#038; Training Centre Location: Nairobi Job Type: Full Time Apply Before: 2026-08-22 Job Description Position Objective:In this dual-role position, you will be responsible for configuring, customizing, and maintaining our CRM system KatiCRM. to meet business needs, as well as developing and delivering training to end-users to ensure effective adoption and usage.Key Responsibilities:CRM [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[2092,1425,1413,1412],"class_list":["post-105862","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-calltronix-contact-training-centre","tag-full-time","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/105862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=105862"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/105862\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=105862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=105862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=105862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}