{"id":106408,"date":"2026-08-06T06:42:16","date_gmt":"2026-08-06T06:42:16","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/communications-enablement-lead\/"},"modified":"2026-08-06T06:42:16","modified_gmt":"2026-08-06T06:42:16","slug":"communications-enablement-lead","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/communications-enablement-lead\/","title":{"rendered":"Communications &#038; Enablement Lead"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Communications & Enablement Lead\", \"description\": \"Job Description\\nTo lead client experience communications and enablement across the organisation by developing and delivering clear, consistent, and customer-centric messaging that drives awareness, understanding, and adoption of client experience initiatives. The role is responsible for embedding service standards, supporting change management and learning initiatives, fostering employee engagement, and equipping frontline teams with the knowledge and tools required to deliver seamless, differentiated client experiences that align with the organisation\u2019s customer experience strategy.\\nQualifications\\nType of Qualification:\\nFirst Degree\\nField of Study:\\nBusiness Commerce, Communication, Marketing or realted field\\nExperience Required\\nA minimum of 7 years\u2019 relevant experience in client experience, communications, change management, employee engagement, internal communications, or a related business enablement role.\\nDemonstrated experience in translating client insights, customer feedback, complaints data, and service performance trends into targeted communication, engagement, and enablement initiatives that drive improved customer outcomes.\\nStrong written and verbal communication skills, with a proven ability to engage, influence, and manage stakeholders at all levels, while effectively translating complex concepts into clear and compelling messages for diverse audiences.\\nProven track record in planning, coordinating, and executing client experience initiatives, communication campaigns, change management programmes, or service improvement interventions that support adoption, reinforce service standards, and enhance the overall client experience.\\nExperience designing and delivering employee engagement, learning, awareness, or capability-building initiatives that promote customer-centric behaviours and embed a client-focused culture across the organisation\\nAdditional Information\\nBehavioural Competencies:\\nDirecting People\\nEmbracing Change\\nGenerating Ideas\\nProviding Insights\\nTaking Action\\nTeam Working\\nUpholding Standards\\nTechnical Competencies:\\nClient Knowledge\\nClient Relationship Management\\nClient Servicing & Retention\\nCrisis Communication\\nCustomer Understanding\\nHeart of Customer Experience\\nOperational PlanningProcess Management\\nStrategic Alignment & Execution\\nWritten Communication\", \"datePosted\": \"2026-08-05\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Standard Bank Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-19T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Standard Bank Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-19<\/p>\n<h3>Job Description<\/h3>\n<p>Job Description<br \/>To lead client experience communications and enablement across the organisation by developing and delivering clear, consistent, and customer-centric messaging that drives awareness, understanding, and adoption of client experience initiatives. The role is responsible for embedding service standards, supporting change management and learning initiatives, fostering employee engagement, and equipping frontline teams with the knowledge and tools required to deliver seamless, differentiated client experiences that align with the organisation\u2019s customer experience strategy.<br \/>Qualifications<br \/>Type of Qualification:<br \/>First Degree<br \/>Field of Study:<br \/>Business Commerce, Communication, Marketing or realted field<br \/>Experience Required<br \/>A minimum of 7 years\u2019 relevant experience in client experience, communications, change management, employee engagement, internal communications, or a related business enablement role.<br \/>Demonstrated experience in translating client insights, customer feedback, complaints data, and service performance trends into targeted communication, engagement, and enablement initiatives that drive improved customer outcomes.<br \/>Strong written and verbal communication skills, with a proven ability to engage, influence, and manage stakeholders at all levels, while effectively translating complex concepts into clear and compelling messages for diverse audiences.<br \/>Proven track record in planning, coordinating, and executing client experience initiatives, communication campaigns, change management programmes, or service improvement interventions that support adoption, reinforce service standards, and enhance the overall client experience.<br \/>Experience designing and delivering employee engagement, learning, awareness, or capability-building initiatives that promote customer-centric behaviours and embed a client-focused culture across the organisation<br \/>Additional Information<br \/>Behavioural Competencies:<br \/>Directing People<br \/>Embracing Change<br \/>Generating Ideas<br \/>Providing Insights<br \/>Taking Action<br \/>Team Working<br \/>Upholding Standards<br \/>Technical Competencies:<br \/>Client Knowledge<br \/>Client Relationship Management<br \/>Client Servicing &#038; Retention<br \/>Crisis Communication<br \/>Customer Understanding<br \/>Heart of Customer Experience<br \/>Operational PlanningProcess Management<br \/>Strategic Alignment &#038; Execution<br \/>Written Communication<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Standard Bank Group on jobs.smartrecruiters.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1297553\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-19 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Standard Bank Group Location: Nairobi Job Type: Full Time Apply Before: 2026-08-19 Job Description Job DescriptionTo lead client experience communications and enablement across the organisation by developing and delivering clear, consistent, and customer-centric messaging that drives awareness, understanding, and adoption of client experience initiatives. The role is responsible for embedding service standards, supporting change [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1534],"class_list":["post-106408","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-standard-bank-group"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=106408"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106408\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=106408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=106408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=106408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}