{"id":106410,"date":"2026-08-06T06:43:07","date_gmt":"2026-08-06T06:43:07","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/insights-reporting-analyst\/"},"modified":"2026-08-06T06:43:07","modified_gmt":"2026-08-06T06:43:07","slug":"insights-reporting-analyst","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/insights-reporting-analyst\/","title":{"rendered":"Insights &#038; Reporting Analyst"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Insights & Reporting Analyst\", \"description\": \"Job Description\\nTo lead the collection, integration, analysis, measurement, and reporting of client experience data across all customer touchpoints and channels, providing actionable insights that identify trends, service gaps, and improvement opportunities. The role supports both strategic decision-making and the effective execution of client experience initiatives aimed at enhancing customer satisfaction, loyalty, and business performance.\\nQualifications\\nType of Qualification:\\nFirst Degree\\nField of Study:\\nBusiness Commerce, Mathematical Sciences, Analytics or related field\\nExperience Required\\n5-7 years\\nA minimum of 5 years\u2019 relevant experience in data analysis, performance measurement, reporting, dashboard management, and business intelligence.\\nProven experience in analysing client experience, complaints, service performance, and customer feedback data to identify trends, uncover root causes, and deliver actionable insights that drive business improvement.\\nStrong proficiency in data visualisation, dashboard development, reporting tools, and the effective presentation of insights to a range of stakeholders, including senior management.\\nSound understanding of data governance principles, data quality standards, risk management, regulatory compliance requirements, and internal control frameworks.\\nDemonstrated ability to handle sensitive customer and business information with a high degree of confidentiality, professionalism, and integrity, while adhering to applicable policies and regulatory requirements.\\nAdditional Information\\nBehavioural Competencies:\\nDeveloping Expertise\\nDirecting People\\nEstablishing Rapport\\nMaking Decisions\\nProviding Insights\\nTeam Working\\nUpholding Standards\\nTechnical Competencies:\\nAdvanced Analytics\\nContinuous Process Improvement\\nCustomer Value and Insights Management\\nData Analytics & Compliance\\nData Quality & Governance\\nProduct and Services Knowledge\\nRisk Awareness\", \"datePosted\": \"2026-08-05\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Standard Bank Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-19T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Standard Bank Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-19<\/p>\n<h3>Job Description<\/h3>\n<p>Job Description<br \/>To lead the collection, integration, analysis, measurement, and reporting of client experience data across all customer touchpoints and channels, providing actionable insights that identify trends, service gaps, and improvement opportunities. The role supports both strategic decision-making and the effective execution of client experience initiatives aimed at enhancing customer satisfaction, loyalty, and business performance.<br \/>Qualifications<br \/>Type of Qualification:<br \/>First Degree<br \/>Field of Study:<br \/>Business Commerce, Mathematical Sciences, Analytics or related field<br \/>Experience Required<br \/>5-7 years<br \/>A minimum of 5 years\u2019 relevant experience in data analysis, performance measurement, reporting, dashboard management, and business intelligence.<br \/>Proven experience in analysing client experience, complaints, service performance, and customer feedback data to identify trends, uncover root causes, and deliver actionable insights that drive business improvement.<br \/>Strong proficiency in data visualisation, dashboard development, reporting tools, and the effective presentation of insights to a range of stakeholders, including senior management.<br \/>Sound understanding of data governance principles, data quality standards, risk management, regulatory compliance requirements, and internal control frameworks.<br \/>Demonstrated ability to handle sensitive customer and business information with a high degree of confidentiality, professionalism, and integrity, while adhering to applicable policies and regulatory requirements.<br \/>Additional Information<br \/>Behavioural Competencies:<br \/>Developing Expertise<br \/>Directing People<br \/>Establishing Rapport<br \/>Making Decisions<br \/>Providing Insights<br \/>Team Working<br \/>Upholding Standards<br \/>Technical Competencies:<br \/>Advanced Analytics<br \/>Continuous Process Improvement<br \/>Customer Value and Insights Management<br \/>Data Analytics &#038; Compliance<br \/>Data Quality &#038; Governance<br \/>Product and Services Knowledge<br \/>Risk Awareness<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Standard Bank Group on jobs.smartrecruiters.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1297555\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-19 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Standard Bank Group Location: Nairobi Job Type: Full Time Apply Before: 2026-08-19 Job Description Job DescriptionTo lead the collection, integration, analysis, measurement, and reporting of client experience data across all customer touchpoints and channels, providing actionable insights that identify trends, service gaps, and improvement opportunities. The role supports both strategic decision-making and the effective [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1534],"class_list":["post-106410","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-standard-bank-group"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=106410"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106410\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=106410"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=106410"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=106410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}