{"id":106601,"date":"2026-08-10T06:31:19","date_gmt":"2026-08-10T06:31:19","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/ssa-ke-service-point-advisor-kisumu\/"},"modified":"2026-08-10T06:31:19","modified_gmt":"2026-08-10T06:31:19","slug":"ssa-ke-service-point-advisor-kisumu","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/kisumu\/ssa-ke-service-point-advisor-kisumu\/","title":{"rendered":"SSA KE Service Point Advisor &#8211; Kisumu"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"SSA KE Service Point Advisor - Kisumu\", \"description\": \"Overall Role Purpose\\n:\\nOffer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.\\nCore Responsibilities\\nCustomer service delivery\u00a0Provide high-quality, customer-oriented service to walk-in and telesales clients, ensuring satisfaction and loyalty.\\nSales and promotion\u00a0Promote DHL products and value-added services VAS, E-Commerce, TDI to drive revenue growth and repeat business.\\nOperational accuracy\u00a0Ensure full shipment data capture, accurate coding, and proper entry into DHL systems for smooth transit and delivery.\\nFinancial accountability\u00a0Safely collect and reconcile sales proceeds daily, remitting funds promptly and maintaining accurate records.\\nIssue resolution\u00a0Handle customer complaints and objections professionally, aiming for full satisfaction without over-committing.\\nService improvement\u00a0Identify and suggest enhancements to procedures, technology, and service quality to boost customer experience.\\nInternal collaboration\u00a0Liaise with operations and finance teams to resolve service and billing issues.\\nService Excellence Key Performance Indicators KPIS\\nShipment per Day TDI growth must not be less than AOP.\\nRevenue per Day TDI growth must not be less thank AOP.\\nUp selling TDX, SII, IB must not be lower than the set target.\\nCash Import Express RPA growth must\\nIndividual Key Objectives IKO\\nSPA Visit Quality assessment greater than or equal to 90% monthly per advisor\\nKey Requirements\\nEducation\\nUniversity degree or Higher Diploma from a reputable institution\\n.\\nExperience\\nMinimum one year of relevant work experience, preferably in retail, sales, or customer service.\\nSkills\\nTyping speed of at least 50 wpm\\nExcellent telephone and communication skills\\nStrong negotiation, interpersonal, and conflict resolution abilities\\nCustomer relationship management experience\\nGeographical knowledge and mental alertness\\nCompetencies\\nAnalytical thinking and problem-solving\\nPlanning and organizing\\nDecision-making under uncertainty\\nResults orientation\\nTeamwork and accountability\", \"datePosted\": \"2026-08-07\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"DHL\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Kisumu\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-21T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> DHL<\/p>\n<p><strong>Location:<\/strong> Kisumu<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-21<\/p>\n<h3>Job Description<\/h3>\n<p>Overall Role Purpose<br \/>:<br \/>Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.<br \/>Core Responsibilities<br \/>Customer service delivery\u00a0Provide high-quality, customer-oriented service to walk-in and telesales clients, ensuring satisfaction and loyalty.<br \/>Sales and promotion\u00a0Promote DHL products and value-added services VAS, E-Commerce, TDI to drive revenue growth and repeat business.<br \/>Operational accuracy\u00a0Ensure full shipment data capture, accurate coding, and proper entry into DHL systems for smooth transit and delivery.<br \/>Financial accountability\u00a0Safely collect and reconcile sales proceeds daily, remitting funds promptly and maintaining accurate records.<br \/>Issue resolution\u00a0Handle customer complaints and objections professionally, aiming for full satisfaction without over-committing.<br \/>Service improvement\u00a0Identify and suggest enhancements to procedures, technology, and service quality to boost customer experience.<br \/>Internal collaboration\u00a0Liaise with operations and finance teams to resolve service and billing issues.<br \/>Service Excellence Key Performance Indicators KPIS<br \/>Shipment per Day TDI growth must not be less than AOP.<br \/>Revenue per Day TDI growth must not be less thank AOP.<br \/>Up selling TDX, SII, IB must not be lower than the set target.<br \/>Cash Import Express RPA growth must<br \/>Individual Key Objectives IKO<br \/>SPA Visit Quality assessment greater than or equal to 90% monthly per advisor<br \/>Key Requirements<br \/>Education<br \/>University degree or Higher Diploma from a reputable institution<br \/>.<br \/>Experience<br \/>Minimum one year of relevant work experience, preferably in retail, sales, or customer service.<br \/>Skills<br \/>Typing speed of at least 50 wpm<br \/>Excellent telephone and communication skills<br \/>Strong negotiation, interpersonal, and conflict resolution abilities<br \/>Customer relationship management experience<br \/>Geographical knowledge and mental alertness<br \/>Competencies<br \/>Analytical thinking and problem-solving<br \/>Planning and organizing<br \/>Decision-making under uncertainty<br \/>Results orientation<br \/>Teamwork and accountability<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to DHL on careers.dhl.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1300215\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-21 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: DHL Location: Kisumu Job Type: Full Time Apply Before: 2026-08-21 Job Description Overall Role Purpose:Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1571],"tags":[1436,1425,1413,1412],"class_list":["post-106601","post","type-post","status-publish","format-standard","hentry","category-jobs","category-kisumu","tag-dhl","tag-full-time","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=106601"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106601\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=106601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=106601"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=106601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}