{"id":106647,"date":"2026-08-10T06:52:06","date_gmt":"2026-08-10T06:52:06","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-care-specialist\/"},"modified":"2026-08-10T06:52:06","modified_gmt":"2026-08-10T06:52:06","slug":"customer-care-specialist","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-care-specialist\/","title":{"rendered":"Customer Care Specialist"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Care Specialist\", \"description\": \"Key responsibilities\\nCustomer Support & Operational support\\nQuotes and Pro-forma Invoice requests\\nSales order capturing or conversion.\\nChanges to orders maintained.\\nWeekly open order reports\\nProviding full and concise feedback pro-actively\\nAdhering to SLA\u2019s and KPI\u2019s per Kerry strategy\\nLiaising with sites via cockpits on changes to orders or escalations\\nOTIF management\\nBuild relationships with Key Account managers and sites to create a culture of inclusivity.\\nEnsure we are adhering to business terms\\nApply knowledge of Inco-terms to all orders\\nUnderstanding and following the export documentation requirement processes\\nUnderstanding and applying country specific requirements i.e. IDF, LC\\nCommunication\\nExcellent communication and telephone skills, Should be fluent with French.\\nComputer literacy - MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce.\\nSelf-motivated and highly goal orientated.\\nAttention to detail.\\nStrong interpersonal skills.\\nAbility to deal with conflict situations.\\nDynamic team Player\\nAbility to work under pressure and follow through on tasks.\\nAbility to take ownership and apply knowledge with confidence.\\nCommitment to company vision, values, core philosophies and ethics\\nDriving positivity and culture of teamwork\\nProblem solving and decision making\\nAnalysis\\nJudgement and Decision Making\\nReasoning\\nVerbal and Written Communication including Listening\\nInfluencing and negotiation\\nProfessional and Technical Skills\\nQualifications And Skills\\nMinimum of 3 years\u2019 experience within export administration environment.\\nWorking Knowledge of SAP Software Applications\\nPreferable experience in Salesforce\\nExperience in handling customer queries\\nUnderstanding order to billing process\\nUnderstanding of Incoterms, Letters of Credit and Import Declaration Forms\", \"datePosted\": \"2026-08-06\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Kerry\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-20T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Kerry<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-20<\/p>\n<h3>Job Description<\/h3>\n<p>Key responsibilities<br \/>Customer Support &#038; Operational support<br \/>Quotes and Pro-forma Invoice requests<br \/>Sales order capturing or conversion.<br \/>Changes to orders maintained.<br \/>Weekly open order reports<br \/>Providing full and concise feedback pro-actively<br \/>Adhering to SLA\u2019s and KPI\u2019s per Kerry strategy<br \/>Liaising with sites via cockpits on changes to orders or escalations<br \/>OTIF management<br \/>Build relationships with Key Account managers and sites to create a culture of inclusivity.<br \/>Ensure we are adhering to business terms<br \/>Apply knowledge of Inco-terms to all orders<br \/>Understanding and following the export documentation requirement processes<br \/>Understanding and applying country specific requirements i.e. IDF, LC<br \/>Communication<br \/>Excellent communication and telephone skills, Should be fluent with French.<br \/>Computer literacy &#8211; MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce.<br \/>Self-motivated and highly goal orientated.<br \/>Attention to detail.<br \/>Strong interpersonal skills.<br \/>Ability to deal with conflict situations.<br \/>Dynamic team Player<br \/>Ability to work under pressure and follow through on tasks.<br \/>Ability to take ownership and apply knowledge with confidence.<br \/>Commitment to company vision, values, core philosophies and ethics<br \/>Driving positivity and culture of teamwork<br \/>Problem solving and decision making<br \/>Analysis<br \/>Judgement and Decision Making<br \/>Reasoning<br \/>Verbal and Written Communication including Listening<br \/>Influencing and negotiation<br \/>Professional and Technical Skills<br \/>Qualifications And Skills<br \/>Minimum of 3 years\u2019 experience within export administration environment.<br \/>Working Knowledge of SAP Software Applications<br \/>Preferable experience in Salesforce<br \/>Experience in handling customer queries<br \/>Understanding order to billing process<br \/>Understanding of Incoterms, Letters of Credit and Import Declaration Forms<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Kerry on jobs.kerry.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1299377\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-20 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Kerry Location: Nairobi Job Type: Full Time Apply Before: 2026-08-20 Job Description Key responsibilitiesCustomer Support &#038; Operational supportQuotes and Pro-forma Invoice requestsSales order capturing or conversion.Changes to orders maintained.Weekly open order reportsProviding full and concise feedback pro-activelyAdhering to SLA\u2019s and KPI\u2019s per Kerry strategyLiaising with sites via cockpits on changes to orders or escalationsOTIF [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1511,1412],"class_list":["post-106647","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-kerry","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=106647"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106647\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=106647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=106647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=106647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}