{"id":106654,"date":"2026-08-10T06:55:14","date_gmt":"2026-08-10T06:55:14","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/qssk-customer-service-representative-non-voice\/"},"modified":"2026-08-10T06:55:14","modified_gmt":"2026-08-10T06:55:14","slug":"qssk-customer-service-representative-non-voice","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/qssk-customer-service-representative-non-voice\/","title":{"rendered":"QSSK- Customer Service Representative (Non- Voice)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"QSSK- Customer Service Representative (Non- Voice)\", \"description\": \"Job Purpose\\nTo provide exceptional customer support on non-voice channels through WhatsApp, delivering prompt assistance, accurate data updates, and maintaining a positive brand image, contributing to company growth.\\nKey Responsibilities\\nCustomer Engagement\\nEngage with customers through WhatsApp and other non-voice platforms.\\nRespond to inquiries, complaints, and requests promptly and professionally.\\nMaintain a calm and positive chat tone, even during challenging interactions.\\nData Management & Accuracy\\nUpdate and maintain accurate customer data across multiple platforms.\\nEnsure strong attention to detail and accuracy in data entry.\\nIssue Resolution & Escalation\\nMonitor chats and escalate critical issues when necessary.\\nCollaborate with internal teams to resolve customer issues and meet service standards.\\nBrand & Communication Standards\\nEnsure brand tone and voice consistency in all written communication.\\nStay updated with trends in social media, customer care, and digital communication.\\nContinuous Improvement\\nSuggest improvements to enhance channel performance and response efficiency.\\nManage tasks efficiently within set timelines to deliver prompt support.\\nOther Duties\\nPerform any additional duties assigned by management.\\nQualification and Experience\\nEducation\\nDiploma in Customer Service, or a related field.\\nExperience\\nPrevious experience in a customer support role.\\nPrevious experience in customer support or social media engagement.\\nExperience with WhatsApp Business and related tools is preferred.\\nTechnical Skills\\nProficiency in WhatsApp Business and related tools.\\nFast typing skills and ability to handle multiple chats simultaneously.\\nStrong attention to detail and accuracy in data entry.\\nCore Competencies\\nExcellent written communication with strong grammar and spelling.\\nAbility to resolve complaints with professionalism and empathy.\\nFlexibility and adaptability to new tools, processes, and customer needs.\\nStrong organizational and time management skills.\\nAbility to work under pressure and meet deadlines.\\nTeam player with a collaborative mindset.\", \"datePosted\": \"2026-08-06\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Q-Sourcing Servtec Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-20T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Q-Sourcing Servtec Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-20<\/p>\n<h3>Job Description<\/h3>\n<p>Job Purpose<br \/>To provide exceptional customer support on non-voice channels through WhatsApp, delivering prompt assistance, accurate data updates, and maintaining a positive brand image, contributing to company growth.<br \/>Key Responsibilities<br \/>Customer Engagement<br \/>Engage with customers through WhatsApp and other non-voice platforms.<br \/>Respond to inquiries, complaints, and requests promptly and professionally.<br \/>Maintain a calm and positive chat tone, even during challenging interactions.<br \/>Data Management &#038; Accuracy<br \/>Update and maintain accurate customer data across multiple platforms.<br \/>Ensure strong attention to detail and accuracy in data entry.<br \/>Issue Resolution &#038; Escalation<br \/>Monitor chats and escalate critical issues when necessary.<br \/>Collaborate with internal teams to resolve customer issues and meet service standards.<br \/>Brand &#038; Communication Standards<br \/>Ensure brand tone and voice consistency in all written communication.<br \/>Stay updated with trends in social media, customer care, and digital communication.<br \/>Continuous Improvement<br \/>Suggest improvements to enhance channel performance and response efficiency.<br \/>Manage tasks efficiently within set timelines to deliver prompt support.<br \/>Other Duties<br \/>Perform any additional duties assigned by management.<br \/>Qualification and Experience<br \/>Education<br \/>Diploma in Customer Service, or a related field.<br \/>Experience<br \/>Previous experience in a customer support role.<br \/>Previous experience in customer support or social media engagement.<br \/>Experience with WhatsApp Business and related tools is preferred.<br \/>Technical Skills<br \/>Proficiency in WhatsApp Business and related tools.<br \/>Fast typing skills and ability to handle multiple chats simultaneously.<br \/>Strong attention to detail and accuracy in data entry.<br \/>Core Competencies<br \/>Excellent written communication with strong grammar and spelling.<br \/>Ability to resolve complaints with professionalism and empathy.<br \/>Flexibility and adaptability to new tools, processes, and customer needs.<br \/>Strong organizational and time management skills.<br \/>Ability to work under pressure and meet deadlines.<br \/>Team player with a collaborative mindset.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Q-Sourcing Servtec Group on jobs.qsourcing.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1299255\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-20 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Q-Sourcing Servtec Group Location: Nairobi Job Type: Full Time Apply Before: 2026-08-20 Job Description Job PurposeTo provide exceptional customer support on non-voice channels through WhatsApp, delivering prompt assistance, accurate data updates, and maintaining a positive brand image, contributing to company growth.Key ResponsibilitiesCustomer EngagementEngage with customers through WhatsApp and other non-voice platforms.Respond to inquiries, complaints, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1445],"class_list":["post-106654","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-q-sourcing-servtec-group"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=106654"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106654\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=106654"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=106654"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=106654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}