{"id":106728,"date":"2026-08-10T07:31:47","date_gmt":"2026-08-10T07:31:47","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-care-internship\/"},"modified":"2026-08-10T07:31:47","modified_gmt":"2026-08-10T07:31:47","slug":"customer-care-internship","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/banana\/customer-care-internship\/","title":{"rendered":"Customer Care Internship"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Care Internship\", \"description\": \"TakaTaka Solutions is hiring a Intern \u2013 Customer Care in Banana- Kiambu for 3 Months who will be responsible for client onboarding, managing outbound communication to clients, and monitoring customer satisfaction through conducting surveys and visits. You will support the team in delivering excellent service to clients while gaining hands-on experience in client engagement activities.\\nResponsibilities\\nAssist with maintaining the onboarding trackers (CLM\/ Overall Client Training\/New & Sensitive Client Group\/TTS Contracts)\\nSend \u00a0welcome packs and \u00a0emails.\\nPost new and sensitive clients daily in the New & Sensitive Client Group\\nCall new clients after first collection.\\nConduct first collection survey 2 weeks after first collection.\\nSupport in physical or online induction training for new clients.\\nHelp process and track client requests for compost, gate signs, bins, certificates, and other related items.\\nAssist in receiving and responding to queries from clients through Whatsapp.\\nSupport customer satisfaction surveys, courtesy calls, and client visits.\\nDownload calls report and call back missed calls from the previous day.\\nSupport outbound communication via calls or emails to communicate information to clients.\\nAssist in communicating Delays and Missed Collections daily.\\nEnsure all queries raised are logged in trackers where appropriate (Complaint tracker).\\nAssist in outdoor events when requested.\\nHandle assigned client accounts and act as the client\\\\\\\\\\\\\u2019s account manager.\\nSupport in maintaining Contract Database: Ensure all client contracts are filed\\nSupport the monitoring and reporting of service delivery issues and client concerns.\\nHelp with receiving, acknowledging, and logging in termination requests on cancelled contracts whatsapp group and sheet.\\nTake on additional tasks and projects that contribute to personal learning and team objectives as requested.\\nMinimum Qualifications:\\nDegree or Diploma in business studies, communication, public relations or relevant field\\nPrevious customer care experience is an added advantage.\", \"datePosted\": \"2026-08-09\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"TakaTaka Solutions\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Banana\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-20T23:59:59\", \"employmentType\": \"INTERN\", \"baseSalary\": {\"@type\": \"MonetaryAmount\", \"currency\": \"KES\", \"value\": {\"@type\": \"QuantitativeValue\", \"value\": 20000.0, \"unitText\": \"MONTH\"}}}<\/script><\/p>\n<p><strong>Company:<\/strong> TakaTaka Solutions<\/p>\n<p><strong>Location:<\/strong> Banana<\/p>\n<p><strong>Job Type:<\/strong> Internship<\/p>\n<p><strong>Salary:<\/strong> KES 20,000<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-20<\/p>\n<h3>Job Description<\/h3>\n<p>TakaTaka Solutions is hiring a Intern \u2013 Customer Care in Banana- Kiambu for 3 Months who will be responsible for client onboarding, managing outbound communication to clients, and monitoring customer satisfaction through conducting surveys and visits. You will support the team in delivering excellent service to clients while gaining hands-on experience in client engagement activities.<br \/>Responsibilities<br \/>Assist with maintaining the onboarding trackers (CLM\/ Overall Client Training\/New &#038; Sensitive Client Group\/TTS Contracts)<br \/>Send \u00a0welcome packs and \u00a0emails.<br \/>Post new and sensitive clients daily in the New &#038; Sensitive Client Group<br \/>Call new clients after first collection.<br \/>Conduct first collection survey 2 weeks after first collection.<br \/>Support in physical or online induction training for new clients.<br \/>Help process and track client requests for compost, gate signs, bins, certificates, and other related items.<br \/>Assist in receiving and responding to queries from clients through Whatsapp.<br \/>Support customer satisfaction surveys, courtesy calls, and client visits.<br \/>Download calls report and call back missed calls from the previous day.<br \/>Support outbound communication via calls or emails to communicate information to clients.<br \/>Assist in communicating Delays and Missed Collections daily.<br \/>Ensure all queries raised are logged in trackers where appropriate (Complaint tracker).<br \/>Assist in outdoor events when requested.<br \/>Handle assigned client accounts and act as the client\\\\\\\u2019s account manager.<br \/>Support in maintaining Contract Database: Ensure all client contracts are filed<br \/>Support the monitoring and reporting of service delivery issues and client concerns.<br \/>Help with receiving, acknowledging, and logging in termination requests on cancelled contracts whatsapp group and sheet.<br \/>Take on additional tasks and projects that contribute to personal learning and team objectives as requested.<br \/>Minimum Qualifications:<br \/>Degree or Diploma in business studies, communication, public relations or relevant field<br \/>Previous customer care experience is an added advantage.<\/p>\n<h3>Requirements<\/h3>\n<p>Degree or Diploma in business studies, communication, public relations or relevant field Previous customer care experience is an added advantage.<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply on CampusBiz Careers (account required)<\/p>\n<p><a href=\"https:\/\/campusbiz.co.ke\/careers\/vacancy\/946609-takataka-solutions-customer-care-internship-banana\/\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: CampusBiz<\/small><\/p>\n<p><!-- job-expiry: 2026-08-20 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: TakaTaka Solutions Location: Banana Job Type: Internship Salary: KES 20,000 Apply Before: 2026-08-20 Job Description TakaTaka Solutions is hiring a Intern \u2013 Customer Care in Banana- Kiambu for 3 Months who will be responsible for client onboarding, managing outbound communication to clients, and monitoring customer satisfaction through conducting surveys and visits. You will support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2790,1408],"tags":[1698,1658,1413,1431],"class_list":["post-106728","post","type-post","status-publish","format-standard","hentry","category-banana","category-jobs","tag-campusbiz","tag-internship","tag-job-listing","tag-takataka-solutions"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=106728"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/106728\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=106728"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=106728"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=106728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}