{"id":107254,"date":"2026-08-12T05:55:11","date_gmt":"2026-08-12T05:55:11","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/call-centre-monitor-20-positions\/"},"modified":"2026-08-12T05:55:11","modified_gmt":"2026-08-12T05:55:11","slug":"call-centre-monitor-20-positions","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/call-centre-monitor-20-positions\/","title":{"rendered":"Call Centre Monitor-20 Positions"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Call Centre Monitor-20 Positions\", \"description\": \"Duties and responsibilities\\nThe specific duties and responsibilities will entail:\\nReceive incoming calls and respond to enquiries from members of the public relating to political parties, rallies and elections;\\nLiaise with relevant ORPP departments and staff to obtain accurate and relevant information required by callers;\\nIdentify and escalate calls and enquiries from political parties, and the public that require immediate attention;\\nIdentify common issues and frequently asked questions to inform areas where ORPP may need to strengthen its policies, procedures, public education mechanisms and\/or legal framework; and\\nMaintain accurate and comprehensive records of all calls and conversations in the Call Centre database.\\nPerson Specification\\nFor appointment to this grade, a candidate must have: \u2013\\nA Bachelors\u2019 degree in any of the following fields: ICT, Communication, Laws, Public Administration, Education, Political Science or equivalent qualification from a recognized institution;\\nCertificate in computer applications;\\nBe a Kenyan citizen;\\nHave analytical skills;\\nBe competent in report writing;\\nBe willing to work anywhere within Kenya; and\\nMet the requirements of Chapter Six of the Constitution\\nAdditionally, Call Centre Monitors must possess the following attributes:\\nDemonstrate the ability to retain knowledge and information and provide accurate responses to frequently asked questions;\\nDemonstrate a high level of attention to detail;\\nDemonstrate the ability to interact professionally with electors and members of the public with diverse personalities and maintain a positive demeanor, including when dealing with difficult or agitated callers; and\\nBe able to work effectively under pressure.\", \"datePosted\": \"2026-08-11\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Office of the Registrar of Political Parties\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-09-01T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Office of the Registrar of Political Parties<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-09-01<\/p>\n<h3>Job Description<\/h3>\n<p>Duties and responsibilities<br \/>The specific duties and responsibilities will entail:<br \/>Receive incoming calls and respond to enquiries from members of the public relating to political parties, rallies and elections;<br \/>Liaise with relevant ORPP departments and staff to obtain accurate and relevant information required by callers;<br \/>Identify and escalate calls and enquiries from political parties, and the public that require immediate attention;<br \/>Identify common issues and frequently asked questions to inform areas where ORPP may need to strengthen its policies, procedures, public education mechanisms and\/or legal framework; and<br \/>Maintain accurate and comprehensive records of all calls and conversations in the Call Centre database.<br \/>Person Specification<br \/>For appointment to this grade, a candidate must have: \u2013<br \/>A Bachelors\u2019 degree in any of the following fields: ICT, Communication, Laws, Public Administration, Education, Political Science or equivalent qualification from a recognized institution;<br \/>Certificate in computer applications;<br \/>Be a Kenyan citizen;<br \/>Have analytical skills;<br \/>Be competent in report writing;<br \/>Be willing to work anywhere within Kenya; and<br \/>Met the requirements of Chapter Six of the Constitution<br \/>Additionally, Call Centre Monitors must possess the following attributes:<br \/>Demonstrate the ability to retain knowledge and information and provide accurate responses to frequently asked questions;<br \/>Demonstrate a high level of attention to detail;<br \/>Demonstrate the ability to interact professionally with electors and members of the public with diverse personalities and maintain a positive demeanor, including when dealing with difficult or agitated callers; and<br \/>Be able to work effectively under pressure.<\/p>\n<h3>How to Apply<\/h3>\n<p>Applications should be submitted through the ORPP Jobs e-recruitment portal to be received not later than 1st\u00a0September, 2026 Successful candidates shall be required to provide clearance from the following institutions: Ethics and Anti-Corruption Commission (EACC) Kenya Revenue Authority (KRA); Directorate of Criminal Investigations (DCI); Credit Reference Bureau (CRB); Higher Education Loans Board (HELB); Authentication and recognition of foreign degrees by the Commission for University Education where applicable. Interested and qualified? Go to Office of the Registrar of Political Parties on recruitment.orpp.or.ke to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1303422\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-09-01 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Office of the Registrar of Political Parties Location: Nairobi Job Type: Full Time Apply Before: 2026-09-01 Job Description Duties and responsibilitiesThe specific duties and responsibilities will entail:Receive incoming calls and respond to enquiries from members of the public relating to political parties, rallies and elections;Liaise with relevant ORPP departments and staff to obtain accurate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,2817],"class_list":["post-107254","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-office-of-the-registrar-of-political-parties"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=107254"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107254\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=107254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=107254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=107254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}