{"id":107303,"date":"2026-08-12T06:18:30","date_gmt":"2026-08-12T06:18:30","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-operations-associate\/"},"modified":"2026-08-12T06:18:30","modified_gmt":"2026-08-12T06:18:30","slug":"customer-operations-associate","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-operations-associate\/","title":{"rendered":"Customer Operations Associate"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Operations Associate\", \"description\": \"About the role\\nThe Customer Operations Associate will report to the Customer Operations Lead. As we launch our operations in Tanzania, we are utilizing our Kenya office as a strategic hub; therefore, this role will be based in Kenya while exclusively serving the Tanzania market. You will be the direct contact between Turaco and its customers, speaking with them over the phone to explain insurance products, benefits, and payment methods.\\nRoles and responsibilities\\nContact Center\\nExplain technical product features and answer potential and existing customer questions about Turaco products.\\nUnderstand and strive to meet or exceed Customer Operations metrics while providing excellent, consistent customer service.\\nProduct Knowledge: Learn and understand all products and partnerships undertaken by Turaco.\\nRegister new customers into our database and other data entry requests as needed.\\nAddress customer inquiries regarding products and claims submission, amongst others on time.\\nRespond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.\\nTelesales\\nEngage at least 100 customers daily on the phone to upsell or cross-sell turaco products while offering excellent customer service.\\nFollow up and close on initial sales contacts.\\nAdjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.\\nAchieve agreed-upon sales targets within the stipulated schedule.\\nClaims Administration\\nInitiate, investigate, and process claims reported by Customers.\\nEffectively communicate with customers, medical service providers, and co-workers to obtain all information needed to complete claims investigations.\\nObtain and review claim information, company policies, and insurance policy details to decide on the approval and\/or settlement.\\nSettle insurance claims by evaluating the facts of a customer\u2019s situation surrounding the claim, the documentation provided, and determining whether the loss is covered\\nDetect fraud and deploy mitigation techniques while safeguarding customer dignity.\\nQualifications, Skills, and Experience\\nLive Turaco\u2019s values \u2013 Push boundaries, Work with excellence, and Profound respect for the individual.\\nA College diploma or Bachelor\u2019s Degree or equivalent post-secondary qualification from an accredited Institution.\\nPrevious telesales experience, in a call center, or retail\/service center, where you have been selling a product or service to a customer directly, preferred.\\nProfessional Fluency in Swahili.\\nAble to constantly operate a computer and record data with proficiency.\\nExceptional customer service with exceptional verbal and written communication skills.\", \"datePosted\": \"2026-08-11\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Turaco\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-25T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Turaco<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-25<\/p>\n<h3>Job Description<\/h3>\n<p>About the role<br \/>The Customer Operations Associate will report to the Customer Operations Lead. As we launch our operations in Tanzania, we are utilizing our Kenya office as a strategic hub; therefore, this role will be based in Kenya while exclusively serving the Tanzania market. You will be the direct contact between Turaco and its customers, speaking with them over the phone to explain insurance products, benefits, and payment methods.<br \/>Roles and responsibilities<br \/>Contact Center<br \/>Explain technical product features and answer potential and existing customer questions about Turaco products.<br \/>Understand and strive to meet or exceed Customer Operations metrics while providing excellent, consistent customer service.<br \/>Product Knowledge: Learn and understand all products and partnerships undertaken by Turaco.<br \/>Register new customers into our database and other data entry requests as needed.<br \/>Address customer inquiries regarding products and claims submission, amongst others on time.<br \/>Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.<br \/>Telesales<br \/>Engage at least 100 customers daily on the phone to upsell or cross-sell turaco products while offering excellent customer service.<br \/>Follow up and close on initial sales contacts.<br \/>Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.<br \/>Achieve agreed-upon sales targets within the stipulated schedule.<br \/>Claims Administration<br \/>Initiate, investigate, and process claims reported by Customers.<br \/>Effectively communicate with customers, medical service providers, and co-workers to obtain all information needed to complete claims investigations.<br \/>Obtain and review claim information, company policies, and insurance policy details to decide on the approval and\/or settlement.<br \/>Settle insurance claims by evaluating the facts of a customer\u2019s situation surrounding the claim, the documentation provided, and determining whether the loss is covered<br \/>Detect fraud and deploy mitigation techniques while safeguarding customer dignity.<br \/>Qualifications, Skills, and Experience<br \/>Live Turaco\u2019s values \u2013 Push boundaries, Work with excellence, and Profound respect for the individual.<br \/>A College diploma or Bachelor\u2019s Degree or equivalent post-secondary qualification from an accredited Institution.<br \/>Previous telesales experience, in a call center, or retail\/service center, where you have been selling a product or service to a customer directly, preferred.<br \/>Professional Fluency in Swahili.<br \/>Able to constantly operate a computer and record data with proficiency.<br \/>Exceptional customer service with exceptional verbal and written communication skills.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Turaco on turaco.breezy.hr to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1302814\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-25 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Turaco Location: Nairobi Job Type: Full Time Apply Before: 2026-08-25 Job Description About the roleThe Customer Operations Associate will report to the Customer Operations Lead. As we launch our operations in Tanzania, we are utilizing our Kenya office as a strategic hub; therefore, this role will be based in Kenya while exclusively serving the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,2823],"class_list":["post-107303","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-turaco"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107303","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=107303"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107303\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=107303"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=107303"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=107303"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}