{"id":107390,"date":"2026-08-12T07:00:33","date_gmt":"2026-08-12T07:00:33","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/account-management-lead\/"},"modified":"2026-08-12T07:00:33","modified_gmt":"2026-08-12T07:00:33","slug":"account-management-lead","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/account-management-lead\/","title":{"rendered":"Account Management Lead"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Account Management Lead\", \"description\": \"Gross Salary\\nKShs 200,000\u2013280,000 plus Commissions\\nAbout the Role\\nThe Account Management Lead will provide operational and commercial leadership across Zeraki's Account Management function, leading multiple teams and ensuring that our customers achieve measurable value from Zeraki's products.\\nThe role sits at the intersection of customer success, commercial growth and people leadership. You will lead and develop the Account Management team, strengthen customer retention and expansion, drive commercial performance, and ensure consistent execution of Account Management practices across the business.\\nAs Zeraki continues to scale, this role will be critical in translating business strategy into disciplined execution while building high-performing teams and developing the next generation of commercial leaders. The role is also designed as a key leadership step within Zeraki's Account Management career path, with the opportunity to grow into broader functional leadership as the business scales.\\nRequirements\\nKey Responsibilities\\nThe Account Management Lead will be responsible for:\\nLeadership & Team Development\\nLead, coach and develop the Account Management team.\\nEstablish clear performance expectations and accountability across the function.\\nConduct regular performance reviews, coaching and talent discussions.\\nDevelop succession plans and build a strong pipeline of future Account Management leaders.\\nDrive employee engagement and a high-performance culture across the function.\\nCustomer Success & Portfolio Management\\nOversee customer success performance across multiple portfolios and teams.\\nMonitor customer health, retention trends and key customer success metrics.\\nLead strategic customer engagements and Executive Business Reviews where required.\\nIdentify customer risks and ensure appropriate mitigation and recovery plans are implemented.\\nChampion customer-centricity and ensure customers consistently derive value from Zeraki's products.\\nCommercial Performance & Revenue Growth\\nDrive customer retention, renewal and expansion performance.\\nImprove Gross Revenue Retention GRR and Net Revenue Retention NRR.\\nIdentify and drive expansion, upsell and cross-sell opportunities across customer portfolios.\\nPartner with Finance to improve collections performance.\\nStrengthen commercial forecasting and revenue visibility.\\nOperational Excellence & Governance\\nStandardize Account Management processes and ways of working across teams.\\nEnsure strong CRM governance, data quality and reporting discipline.\\nImprove operational efficiency and consistency across customer portfolios.\\nReview team and territory allocation to ensure effective resource utilization.\\nStrategic Escalation & Risk Management\\nLead the resolution of high-impact customer escalations.\\nCoordinate cross-functional teams to resolve complex customer issues.\\nIdentify emerging customer and commercial risks and ensure timely escalation where required.\\nCross-Functional Leadership\\nPartner with Sales\u00a0on customer handovers, enterprise account planning and expansion opportunities.\\nPartner with Customer Support\u00a0on escalations and service-level performance.\\nWork with Product\u00a0to translate customer insights into product adoption and improvement opportunities.\\nPartner with Finance\u00a0on revenue forecasting, collections and contract administration.\\nCollaborate with Marketing\u00a0on customer advocacy, success stories and reference programmes.\\nCandidate Profile\\nEducation\\nBachelor's degree in Business Administration, Commerce, Marketing, Education, Economics, Information Systems or a related discipline.\\nExperience & Skills\\nWe are looking for someone with:\\n3\u20135 years of progressive experience\u00a0in Account Management, Customer Success, Sales, Relationship Management or Commercial Operations.\\nAt least 2 years' experience leading customer-facing teams.\\nProven experience managing enterprise or strategic customer portfolios.\\nA strong track record in customer retention, revenue growth and commercial performance.\\nExperience working in SaaS, EdTech, Telecommunications, Financial Services or other technology-enabled businesses\u00a0is highly desirable.\\nStrong experience using CRM systems and data to drive commercial decisions.\\nStrong understanding of revenue management, forecasting and commercial performance.\\nCore Capabilities\\nWe are looking for a leader who demonstrates:\\nCommercial & Technical\\nCustomer Success Strategy\\nStrategic Account Management\\nCommercial Leadership\\nRevenue Growth Management\\nFinancial & Commercial Analysis\\nCRM & Pipeline Management\\nBusiness Forecasting\\nData Analytics\\nChange Management\\nLeadership\\nCoaching & Mentoring\\nStrategic Thinking\\nTalent Development\\nExecutive Communication\\nOrganizational Planning\\nConflict Resolution\\nInfluence Without Authority\\nBehavioural\\nIntegrity\\nLove of Learning\\nHighest Standards\\nDeliver Results\\nHire & Develop the Best\\nManage Through Trust\\nEmpathy\\nHave Backbone; Disagree & Commit.\", \"datePosted\": \"2026-08-10\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Zeraki\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-24T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Zeraki<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-24<\/p>\n<h3>Job Description<\/h3>\n<p>Gross Salary<br \/>KShs 200,000\u2013280,000 plus Commissions<br \/>About the Role<br \/>The Account Management Lead will provide operational and commercial leadership across Zeraki&#8217;s Account Management function, leading multiple teams and ensuring that our customers achieve measurable value from Zeraki&#8217;s products.<br \/>The role sits at the intersection of customer success, commercial growth and people leadership. You will lead and develop the Account Management team, strengthen customer retention and expansion, drive commercial performance, and ensure consistent execution of Account Management practices across the business.<br \/>As Zeraki continues to scale, this role will be critical in translating business strategy into disciplined execution while building high-performing teams and developing the next generation of commercial leaders. The role is also designed as a key leadership step within Zeraki&#8217;s Account Management career path, with the opportunity to grow into broader functional leadership as the business scales.<br \/>Requirements<br \/>Key Responsibilities<br \/>The Account Management Lead will be responsible for:<br \/>Leadership &#038; Team Development<br \/>Lead, coach and develop the Account Management team.<br \/>Establish clear performance expectations and accountability across the function.<br \/>Conduct regular performance reviews, coaching and talent discussions.<br \/>Develop succession plans and build a strong pipeline of future Account Management leaders.<br \/>Drive employee engagement and a high-performance culture across the function.<br \/>Customer Success &#038; Portfolio Management<br \/>Oversee customer success performance across multiple portfolios and teams.<br \/>Monitor customer health, retention trends and key customer success metrics.<br \/>Lead strategic customer engagements and Executive Business Reviews where required.<br \/>Identify customer risks and ensure appropriate mitigation and recovery plans are implemented.<br \/>Champion customer-centricity and ensure customers consistently derive value from Zeraki&#8217;s products.<br \/>Commercial Performance &#038; Revenue Growth<br \/>Drive customer retention, renewal and expansion performance.<br \/>Improve Gross Revenue Retention GRR and Net Revenue Retention NRR.<br \/>Identify and drive expansion, upsell and cross-sell opportunities across customer portfolios.<br \/>Partner with Finance to improve collections performance.<br \/>Strengthen commercial forecasting and revenue visibility.<br \/>Operational Excellence &#038; Governance<br \/>Standardize Account Management processes and ways of working across teams.<br \/>Ensure strong CRM governance, data quality and reporting discipline.<br \/>Improve operational efficiency and consistency across customer portfolios.<br \/>Review team and territory allocation to ensure effective resource utilization.<br \/>Strategic Escalation &#038; Risk Management<br \/>Lead the resolution of high-impact customer escalations.<br \/>Coordinate cross-functional teams to resolve complex customer issues.<br \/>Identify emerging customer and commercial risks and ensure timely escalation where required.<br \/>Cross-Functional Leadership<br \/>Partner with Sales\u00a0on customer handovers, enterprise account planning and expansion opportunities.<br \/>Partner with Customer Support\u00a0on escalations and service-level performance.<br \/>Work with Product\u00a0to translate customer insights into product adoption and improvement opportunities.<br \/>Partner with Finance\u00a0on revenue forecasting, collections and contract administration.<br \/>Collaborate with Marketing\u00a0on customer advocacy, success stories and reference programmes.<br \/>Candidate Profile<br \/>Education<br \/>Bachelor&#8217;s degree in Business Administration, Commerce, Marketing, Education, Economics, Information Systems or a related discipline.<br \/>Experience &#038; Skills<br \/>We are looking for someone with:<br \/>3\u20135 years of progressive experience\u00a0in Account Management, Customer Success, Sales, Relationship Management or Commercial Operations.<br \/>At least 2 years&#8217; experience leading customer-facing teams.<br \/>Proven experience managing enterprise or strategic customer portfolios.<br \/>A strong track record in customer retention, revenue growth and commercial performance.<br \/>Experience working in SaaS, EdTech, Telecommunications, Financial Services or other technology-enabled businesses\u00a0is highly desirable.<br \/>Strong experience using CRM systems and data to drive commercial decisions.<br \/>Strong understanding of revenue management, forecasting and commercial performance.<br \/>Core Capabilities<br \/>We are looking for a leader who demonstrates:<br \/>Commercial &#038; Technical<br \/>Customer Success Strategy<br \/>Strategic Account Management<br \/>Commercial Leadership<br \/>Revenue Growth Management<br \/>Financial &#038; Commercial Analysis<br \/>CRM &#038; Pipeline Management<br \/>Business Forecasting<br \/>Data Analytics<br \/>Change Management<br \/>Leadership<br \/>Coaching &#038; Mentoring<br \/>Strategic Thinking<br \/>Talent Development<br \/>Executive Communication<br \/>Organizational Planning<br \/>Conflict Resolution<br \/>Influence Without Authority<br \/>Behavioural<br \/>Integrity<br \/>Love of Learning<br \/>Highest Standards<br \/>Deliver Results<br \/>Hire &#038; Develop the Best<br \/>Manage Through Trust<br \/>Empathy<br \/>Have Backbone; Disagree &#038; Commit.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Zeraki on www.zeraki.app to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1302012\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-24 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Zeraki Location: Nairobi Job Type: Full Time Apply Before: 2026-08-24 Job Description Gross SalaryKShs 200,000\u2013280,000 plus CommissionsAbout the RoleThe Account Management Lead will provide operational and commercial leadership across Zeraki&#8217;s Account Management function, leading multiple teams and ensuring that our customers achieve measurable value from Zeraki&#8217;s products.The role sits at the intersection of customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,2017],"class_list":["post-107390","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-zeraki"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107390","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=107390"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107390\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=107390"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=107390"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=107390"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}