{"id":107462,"date":"2026-08-12T07:37:33","date_gmt":"2026-08-12T07:37:33","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-service-representative-freight-forwarding\/"},"modified":"2026-08-12T07:37:33","modified_gmt":"2026-08-12T07:37:33","slug":"customer-service-representative-freight-forwarding","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-service-representative-freight-forwarding\/","title":{"rendered":"Customer Service Representative \u2013 Freight Forwarding"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Service Representative \u2013 Freight Forwarding\", \"description\": \"Position Title:\\nCustomer Service Representative \u2013 Freight Forwarding\\nLocation:\\nNairobi\\nGross Salary:\\n30k - 35k\\n\\nOur client, a growing freight forwarding and logistics startup, is looking for a Customer Service Representative to support clients, respond to enquiries, and ensure customers receive timely updates throughout the service process.\\n\\nThe ideal candidate should be proactive, well-organized, and comfortable working in a growing environment where flexibility and initiative are important.\\nKey Responsibilities\\nRespond to customer enquiries through phone, email, WhatsApp, and other communication channels.\\nProvide customers with updates on their shipments and service requests.\\nFollow up on customer enquiries and ensure issues are resolved promptly.\\nLiaise with the internal team to obtain shipment and clearance updates.\\nCommunicate shipment progress and any delays to customers.\\nHandle customer complaints professionally and escalate where necessary.\\nPrepare and share quotations and other customer-related documents.\\nMaintain accurate customer and shipment records.\\nFollow up with prospective clients and enquiries.\\nBuild and maintain good relationships with existing and prospective customers.\\nSupport other day-to-day activities as required in a growing startup environment.\\nRequirements\\nDiploma or Degree in Business Administration, Customer Service, Logistics, Marketing, or a related field.\\nPrevious customer service experience, preferably in freight forwarding, clearing and forwarding, logistics, or a related industry.\\nExcellent communication and interpersonal skills.\\nGood follow-up and organizational skills.\\nProficiency in Microsoft Office.\\nCustomer-focused, proactive, and willing to learn.\\nHow to Apply\\nIf you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title in the email subject (Customer Service Representative \u2013 Freight Forwarding) to: jobs@corporatestaffing.co.ke before 21st August 2026\\nNB:\\nOnly shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful.\\n\\nWe appreciate your interest and thank you for applying\\n\\nCorporate Staffing Service never asks candidates to pay any money or pay for tests at any stage of the recruitment process\", \"datePosted\": \"2026-08-11\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Corporate Staffing\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-22T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Corporate Staffing<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-22<\/p>\n<h3>Job Description<\/h3>\n<p>Position Title:<br \/>Customer Service Representative \u2013 Freight Forwarding<br \/>Location:<br \/>Nairobi<br \/>Gross Salary:<br \/>30k &#8211; 35k<\/p>\n<p>Our client, a growing freight forwarding and logistics startup, is looking for a Customer Service Representative to support clients, respond to enquiries, and ensure customers receive timely updates throughout the service process.<\/p>\n<p>The ideal candidate should be proactive, well-organized, and comfortable working in a growing environment where flexibility and initiative are important.<br \/>Key Responsibilities<br \/>Respond to customer enquiries through phone, email, WhatsApp, and other communication channels.<br \/>Provide customers with updates on their shipments and service requests.<br \/>Follow up on customer enquiries and ensure issues are resolved promptly.<br \/>Liaise with the internal team to obtain shipment and clearance updates.<br \/>Communicate shipment progress and any delays to customers.<br \/>Handle customer complaints professionally and escalate where necessary.<br \/>Prepare and share quotations and other customer-related documents.<br \/>Maintain accurate customer and shipment records.<br \/>Follow up with prospective clients and enquiries.<br \/>Build and maintain good relationships with existing and prospective customers.<br \/>Support other day-to-day activities as required in a growing startup environment.<br \/>Requirements<br \/>Diploma or Degree in Business Administration, Customer Service, Logistics, Marketing, or a related field.<br \/>Previous customer service experience, preferably in freight forwarding, clearing and forwarding, logistics, or a related industry.<br \/>Excellent communication and interpersonal skills.<br \/>Good follow-up and organizational skills.<br \/>Proficiency in Microsoft Office.<br \/>Customer-focused, proactive, and willing to learn.<br \/>How to Apply<br \/>If you are up to the challenge and possess the necessary qualifications and experience, please send your CV only quoting the job title in the email subject (Customer Service Representative \u2013 Freight Forwarding) to: jobs@corporatestaffing.co.ke before 21st August 2026<br \/>NB:<br \/>Only shortlisted candidates will be contacted. If you do not receive any communication from us within two weeks of your application, kindly consider your application unsuccessful.<\/p>\n<p>We appreciate your interest and thank you for applying<\/p>\n<p>Corporate Staffing Service never asks candidates to pay any money or pay for tests at any stage of the recruitment process<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply Now<\/p>\n<p><a href=\"https:\/\/www.jobsinkenya.co.ke\/job\/customer-service-representative-freight-forwarding\/?form=apply#wpjb-scroll\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: JobsInKenya<\/small><\/p>\n<p><!-- job-expiry: 2026-08-22 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Corporate Staffing Location: Nairobi Job Type: Full-time Apply Before: 2026-08-22 Job Description Position Title:Customer Service Representative \u2013 Freight ForwardingLocation:NairobiGross Salary:30k &#8211; 35k Our client, a growing freight forwarding and logistics startup, is looking for a Customer Service Representative to support clients, respond to enquiries, and ensure customers receive timely updates throughout the service process. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1655,1654,1413,1656],"class_list":["post-107462","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-corporate-staffing","tag-full-time-2","tag-job-listing","tag-jobsinkenya"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=107462"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107462\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=107462"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=107462"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=107462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}