{"id":107489,"date":"2026-08-12T07:51:41","date_gmt":"2026-08-12T07:51:41","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/guest-services-executive\/"},"modified":"2026-08-12T07:51:41","modified_gmt":"2026-08-12T07:51:41","slug":"guest-services-executive","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/guest-services-executive\/","title":{"rendered":"Guest Services Executive"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Guest Services Executive\", \"description\": \"Key Responsibilities\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Respond promptly\\nto guest enquiries via Airbnb, Booking.com, and WhatsApp.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Convert enquiries\\ninto confirmed bookings\\nthrough timely and professional communication.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nManage guest check-in\\nand check-out processes, ensuring accurate access\\ninformation is shared.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Handle guest concerns and complaints while coordinating resolutions with the UK operations team.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nFollow up on guest reviews\\nand feedback to enhance the customer experience.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain accurate\\nrecords of all guest interactions and operational activities.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nWork collaboratively with the client's\\nexisting operations team based in Bangladesh.\\nJob Requirements\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nMinimum 3 years'\\nexperience in customer\\nservice, preferably within\\nhospitality, travel, serviced apartments, or a similar\\nguest-facing environment.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nMandatory: Proven hands-on\\nexperience using Airbnb\\nand\/or Booking.com platforms.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nExceptional written and spoken English\\nwith the ability\\nto communicate confidently and professionally\\nwith UK-based guests.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nStrong problem-solving skills\\nwith the ability\\nto remain calm under pressure.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nHighly organized, dependable, self-motivated, and able to work independently.\\nWorking Arrangement\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nFully remote (work from home).\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\nCandidates must have their own computer, headset,\\nand reliable high-speed internet connection. This is\\na non-negotiable requirement.\\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\\n45 hours per week, spread\\nacross 5 working\\ndays, including 2 weekend days, in line with UK guest\\nactivity. Working hours will be aligned with UK operations.\", \"datePosted\": \"2026-08-10\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Styeverz Ltd\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-11-08T23:59:59\", \"employmentType\": \"FULL_TIME\", \"baseSalary\": {\"@type\": \"MonetaryAmount\", \"currency\": \"KES\", \"value\": {\"@type\": \"QuantitativeValue\", \"value\": 30000.0, \"unitText\": \"MONTH\"}}}<\/script><\/p>\n<p><strong>Company:<\/strong> Styeverz Ltd<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Salary:<\/strong> KES 30000<\/p>\n<p><strong>Apply Before:<\/strong> 2026-11-08<\/p>\n<h3>Job Description<\/h3>\n<p>Key Responsibilities<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Respond promptly<br \/>to guest enquiries via Airbnb, Booking.com, and WhatsApp.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Convert enquiries<br \/>into confirmed bookings<br \/>through timely and professional communication.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Manage guest check-in<br \/>and check-out processes, ensuring accurate access<br \/>information is shared.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Handle guest concerns and complaints while coordinating resolutions with the UK operations team.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Follow up on guest reviews<br \/>and feedback to enhance the customer experience.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain accurate<br \/>records of all guest interactions and operational activities.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Work collaboratively with the client&#8217;s<br \/>existing operations team based in Bangladesh.<br \/>Job Requirements<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Minimum 3 years&#8217;<br \/>experience in customer<br \/>service, preferably within<br \/>hospitality, travel, serviced apartments, or a similar<br \/>guest-facing environment.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Mandatory: Proven hands-on<br \/>experience using Airbnb<br \/>and\/or Booking.com platforms.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Exceptional written and spoken English<br \/>with the ability<br \/>to communicate confidently and professionally<br \/>with UK-based guests.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Strong problem-solving skills<br \/>with the ability<br \/>to remain calm under pressure.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Highly organized, dependable, self-motivated, and able to work independently.<br \/>Working Arrangement<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Fully remote (work from home).<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Candidates must have their own computer, headset,<br \/>and reliable high-speed internet connection. This is<br \/>a non-negotiable requirement.<br \/>\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>45 hours per week, spread<br \/>across 5 working<br \/>days, including 2 weekend days, in line with UK guest<br \/>activity. Working hours will be aligned with UK operations.<\/p>\n<h3>Requirements<\/h3>\n<p>Key Responsibilities \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Respond promptly<br \/>to guest enquiries via Airbnb, Booking.com, and WhatsApp. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Convert enquiries<br \/>into confirmed bookings<br \/>through timely and professional communication. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Manage guest check-in<br \/>and check-out processes, ensuring accurate access<br \/>information is shared. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Handle guest concerns and complaints while coordinating resolutions with the UK operations team. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Follow up on guest reviews<br \/>and feedback to enhance the customer experience. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Maintain accurate<br \/>records of all guest interactions and operational activities. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Work collaboratively with the client&#8217;s<br \/>existing operations team based in Bangladesh. Job Requirements \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Minimum 3 years&#8217;<br \/>experience in customer<br \/>service, preferably within<br \/>hospitality, travel, serviced apartments, or a similar<br \/>guest-facing environment. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Mandatory: Proven hands-on<br \/>experience using Airbnb<br \/>and\/or Booking.com platforms. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Exceptional written and spoken English<br \/>with the ability<br \/>to communicate confidently and professionally<br \/>with UK-based guests. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Strong problem-solving skills<br \/>with the ability<br \/>to remain calm under pressure. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Highly organized, dependable, self-motivated, and able to work independently. Working Arrangement \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Fully remote (work from home). \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>Candidates must have their own computer, headset,<br \/>and reliable high-speed internet connection. This is<br \/>a non-negotiable requirement. \u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/>45 hours per week, spread<br \/>across 5 working<br \/>days, including 2 weekend days, in line with UK guest<br \/>activity. Working hours will be aligned with UK operations.<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply on BrighterMonday (account required)<\/p>\n<p><a href=\"https:\/\/www.brightermonday.co.ke\/listings\/guest-services-executive-0kgvxx\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: BrighterMonday<\/small><\/p>\n<p><!-- job-expiry: 2026-11-08 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Styeverz Ltd Location: Nairobi Job Type: Full-time Salary: KES 30000 Apply Before: 2026-11-08 Job Description Key Responsibilities\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Respond promptlyto guest enquiries via Airbnb, Booking.com, and WhatsApp.\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Convert enquiriesinto confirmed bookingsthrough timely and professional communication.\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Manage guest check-inand check-out processes, ensuring accurate accessinformation is shared.\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Handle guest concerns and complaints while coordinating resolutions with the UK [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1695,1654,1413,2862],"class_list":["post-107489","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-brightermonday","tag-full-time-2","tag-job-listing","tag-styeverz-ltd"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=107489"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107489\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=107489"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=107489"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=107489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}