{"id":107769,"date":"2026-08-14T08:43:03","date_gmt":"2026-08-14T08:43:03","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/business-support-assistant-gds-ticketing-specialist-sc4\/"},"modified":"2026-08-14T08:43:03","modified_gmt":"2026-08-14T08:43:03","slug":"business-support-assistant-gds-ticketing-specialist-sc4","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/business-support-assistant-gds-ticketing-specialist-sc4\/","title":{"rendered":"Business Support Assistant (GDS &#038; Ticketing Specialist), SC4"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Business Support Assistant (GDS & Ticketing Specialist), SC4\", \"description\": \"THE ROLE:\\nThe Travel Focal Point will support the GHQ Travel Hub by providing end to end air ticket processing services, with a primary responsibility for handling flight bookings through a Global Distribution System GDS. The incumbent will identify and share suitable flight options with requestors, and upon confirmation, submit electronic ticketing requests to the BCD Automated Ticket Issuance system for issuance.\\nThe role requires strong technical expertise in airline reservations, ticketing rules, and fare construction, ensuring accurate, timely, and compliant ticketing in line with WFP travel policies and corporate efficiency principles.\\nKEY RESPONSIBILITIES not all-inclusive, nor exhaustive:\\nGDS Ticketing and Travel Processing\\nProcess air travel requests received through WFP travel workflows and systems.\\nPerform flight searches and reservations using a Global Distribution System GDS, ensuring optimal routing, fare selection, and compliance with WFP travel policies.\\nPrepare and share proposed flight options with travellers and travel focal points, clearly outlining fare conditions and key constraints.\\nCoordinate closely with travellers\/travel focal points to confirm itineraries and travel preferences.\\nSubmit finalized itineraries through the BCD Automated Ticket Issuance system for ticket issuance.\\nEnsure timely issuance of e\u2011tickets and accurate transmission of travel documentation to travellers.\\nCompliance and Quality Assurance\\nEnsure all bookings comply with WFP travel policies, financial rules, security requirements, and corporate efficiency measures.\\nApply cost\u2011containment principles, including use of lowest logical fares, approved routes, and preferred carriers when applicable.\\nConduct accuracy checks on itineraries, ticketing data, and fare rules prior to ticket issuance.\\nMaintain proper records of bookings and ticketing actions for audit and reporting purposes.\\nCoordination and Client Support\\nServe as a key operational contact for travellers and GHQ Travel Hub colleagues on ticketing\u2011related matters.\\nLiaise with BCD Travel and internal stakeholders to resolve ticketing issues, re\u2011issues, exchanges, cancellations, and disruptions.\\nSupport travellers during disruptions by proposing alternative routing options and coordinating corrective ticketing actions.\\nMaintain clear, timely, and professional communication with all stakeholders.\\nProcess Improvement and Support\\nContribute to the continuous improvement of ticketing workflows and SOPs within the GHQ Travel Hub.\\nSupport team knowledge\u2011sharing on GDS functionality, fare rules, and ticketing best practices.\\nFlag recurring issues, system constraints, or policy gaps and propose practical solutions.\\nPerform any other related duties as required.\\nEXPECTED OUTCOMES\\nTimely and accurate processing of air ticket requests through GDS.\\nHigh compliance with WFP travel policies and ticketing standards.\\nReduced turnaround time between travel request, itinerary confirmation, and ticket issuance.\\nHigh traveler satisfaction through reliable, responsive, and technically sound ticketing support.\\nStrengthened operational efficiency of GHQ Travel Hub ticketing functions.\\nQUALIFICATIONS & EXPERIENCE REQUIRED:\\nEducation:\\nCompletion of secondary school education. University degree or diploma in Travel, Tourism, Business Administration, or a related field is desirable.\\nExperience:\\nMinimum 4 years of relevant experience in airline reservations, ticketing, or travel operations\\nPrior experience with Travel Management Companies TMCs or international organizations is an asset.\\nFamiliarity with UN\/common system travel rules is desirable.\\nKnowledge & Skills:\\nStrong technical expertise in airline reservations and ticketing.\\nHigh attention to detail and accuracy.\\nClient\u2011oriented mindset with the ability to work under time pressure.\\nStrong organizational and prioritization skills.\\nAbility to work independently while contributing effectively to a global team environment.\\nClear and professional communication skills.\\nLanguages:\\nFluent oral and written communication skills in English. knowledge of additional UN languages is an advantage\", \"datePosted\": \"2026-08-14\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"World Food Programme WFP\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-28T23:59:59\", \"employmentType\": \"CONTRACTOR\"}<\/script><\/p>\n<p><strong>Company:<\/strong> World Food Programme WFP<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Contract<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-28<\/p>\n<h3>Job Description<\/h3>\n<p>THE ROLE:<br \/>The Travel Focal Point will support the GHQ Travel Hub by providing end to end air ticket processing services, with a primary responsibility for handling flight bookings through a Global Distribution System GDS. The incumbent will identify and share suitable flight options with requestors, and upon confirmation, submit electronic ticketing requests to the BCD Automated Ticket Issuance system for issuance.<br \/>The role requires strong technical expertise in airline reservations, ticketing rules, and fare construction, ensuring accurate, timely, and compliant ticketing in line with WFP travel policies and corporate efficiency principles.<br \/>KEY RESPONSIBILITIES not all-inclusive, nor exhaustive:<br \/>GDS Ticketing and Travel Processing<br \/>Process air travel requests received through WFP travel workflows and systems.<br \/>Perform flight searches and reservations using a Global Distribution System GDS, ensuring optimal routing, fare selection, and compliance with WFP travel policies.<br \/>Prepare and share proposed flight options with travellers and travel focal points, clearly outlining fare conditions and key constraints.<br \/>Coordinate closely with travellers\/travel focal points to confirm itineraries and travel preferences.<br \/>Submit finalized itineraries through the BCD Automated Ticket Issuance system for ticket issuance.<br \/>Ensure timely issuance of e\u2011tickets and accurate transmission of travel documentation to travellers.<br \/>Compliance and Quality Assurance<br \/>Ensure all bookings comply with WFP travel policies, financial rules, security requirements, and corporate efficiency measures.<br \/>Apply cost\u2011containment principles, including use of lowest logical fares, approved routes, and preferred carriers when applicable.<br \/>Conduct accuracy checks on itineraries, ticketing data, and fare rules prior to ticket issuance.<br \/>Maintain proper records of bookings and ticketing actions for audit and reporting purposes.<br \/>Coordination and Client Support<br \/>Serve as a key operational contact for travellers and GHQ Travel Hub colleagues on ticketing\u2011related matters.<br \/>Liaise with BCD Travel and internal stakeholders to resolve ticketing issues, re\u2011issues, exchanges, cancellations, and disruptions.<br \/>Support travellers during disruptions by proposing alternative routing options and coordinating corrective ticketing actions.<br \/>Maintain clear, timely, and professional communication with all stakeholders.<br \/>Process Improvement and Support<br \/>Contribute to the continuous improvement of ticketing workflows and SOPs within the GHQ Travel Hub.<br \/>Support team knowledge\u2011sharing on GDS functionality, fare rules, and ticketing best practices.<br \/>Flag recurring issues, system constraints, or policy gaps and propose practical solutions.<br \/>Perform any other related duties as required.<br \/>EXPECTED OUTCOMES<br \/>Timely and accurate processing of air ticket requests through GDS.<br \/>High compliance with WFP travel policies and ticketing standards.<br \/>Reduced turnaround time between travel request, itinerary confirmation, and ticket issuance.<br \/>High traveler satisfaction through reliable, responsive, and technically sound ticketing support.<br \/>Strengthened operational efficiency of GHQ Travel Hub ticketing functions.<br \/>QUALIFICATIONS &#038; EXPERIENCE REQUIRED:<br \/>Education:<br \/>Completion of secondary school education. University degree or diploma in Travel, Tourism, Business Administration, or a related field is desirable.<br \/>Experience:<br \/>Minimum 4 years of relevant experience in airline reservations, ticketing, or travel operations<br \/>Prior experience with Travel Management Companies TMCs or international organizations is an asset.<br \/>Familiarity with UN\/common system travel rules is desirable.<br \/>Knowledge &#038; Skills:<br \/>Strong technical expertise in airline reservations and ticketing.<br \/>High attention to detail and accuracy.<br \/>Client\u2011oriented mindset with the ability to work under time pressure.<br \/>Strong organizational and prioritization skills.<br \/>Ability to work independently while contributing effectively to a global team environment.<br \/>Clear and professional communication skills.<br \/>Languages:<br \/>Fluent oral and written communication skills in English. knowledge of additional UN languages is an advantage<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to World Food Programme (WFP) on wd3.myworkdaysite.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1306898\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-28 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: World Food Programme WFP Location: Nairobi Job Type: Contract Apply Before: 2026-08-28 Job Description THE ROLE:The Travel Focal Point will support the GHQ Travel Hub by providing end to end air ticket processing services, with a primary responsibility for handling flight bookings through a Global Distribution System GDS. The incumbent will identify and share [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1443,1413,1412,1604],"class_list":["post-107769","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-contract","tag-job-listing","tag-myjobmag","tag-world-food-programme-wfp"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=107769"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107769\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=107769"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=107769"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=107769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}