{"id":107797,"date":"2026-08-14T08:55:26","date_gmt":"2026-08-14T08:55:26","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/area-collections-executive-reliever-lpg\/"},"modified":"2026-08-14T08:55:26","modified_gmt":"2026-08-14T08:55:26","slug":"area-collections-executive-reliever-lpg","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/area-collections-executive-reliever-lpg\/","title":{"rendered":"Area Collections Executive (Reliever) &#8211; LPG"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Area Collections Executive (Reliever) - LPG\", \"description\": \"About The Role\\nWe are looking for a results-focused Area Collections Executive ACE to deliver portfolio collections and risk management within the hub. The role focuses on resolving defaulted and low-consumption accounts, managing complex customer cases, and assisting Energy Officers with difficult collections and repossessions.\\nThe ACE will play a key role in protecting portfolio quality, improving customer payment behaviour and ensuring timely resolution of emerging portfolio risks. This is a hub-based role with significant field engagement.\\nWhat you would be expected to do\\nDefault resolution \u2014 carrying out repossession and ensuring recovery is carried out effectively and that recovered products are delivered to the depot, while assisting field teams to close on pending repossessions\\nPortfolio recovery & resolution \u2014 contacts allocated accounts and actions payment resolutions\\nRelocations \u2014 verifies client relocation requests, coordinates account transfers between hubs, and manages recovery or closure for clients moving outside operational areas.\\nImpromptu uninstallations \u2014 Handles urgent uninstallation requests that fall outside scheduled activities, coordinating field teams for retrieval and escalating exceptional cases.\\nFraud, misconduct & tampering \u2014 Reports fraud, misconduct, and product tampering, documenting findings and escalating them to the Risk Manager.\\nRepossession disputes \u2014 Addresses customer complaints arising from repossessions, reviews EO Energy Officers compliance, and resolves disputes or repayment arrangements.\\nClient & EO Energy Officers conflict resolution \u2014 Investigates and resolves disputes between clients and EOs, escalating serious cases to management.\\nTheft & stolen products \u2014 Manages stolen product reports, verifies incidents, coordinates recovery, and escalates cases to the Risk Manager.\\nRepayment alignments & consumption requests \u2014 Reviews repayment concerns and cookstove replacement requests by checking account and payment history.\\nContract terms \u2014 Clarifies contractual terms and ownership transfers and resolves related disputes.\\nCoordinates & photo handover \u2014 Provides verified client location and ID details to EOs Energy Officers for visits to clients who refuse to engage, in line with the data protection policy.\\nNon-recoverable account switches \u2014 Escalates accounts from EO Energy Officer to Risk Manager where recovery attempts have failed and ensures portfolio metrics do not unfairly penalize agents for advance bulk payments.\\nProviding weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.\\nReporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.\\nTraining Agents Energy Officers on dealing with repossessions and difficult customer collection issues.\\nDriving operating rhythm to follow-up with Agents Field Officers to ensure they are completing their collection calls and repossession tasks on time.\\nYou might be a strong candidate if you:\\nHave at least 2 years of experience preferably in the Collections\\nHave credit management Experience in a MFI\/Bank\/Fintech\/PAYGO company Added Advantage\\nHave experience as a motorbike rider\\nHave great people skills.\\nHave fraud detection & Investigation.\\nAre attentive to detail.\\nAre Proficient in Microsoft Excel\\nHave problem-solving capabilities.\\nHave good communication and presentation skills.\\nAre a good planner.\\nHave previous work experience in Field collections Added Advantage.\\nWhat Sun King Offers\\nProfessional growth in a dynamic, rapidly expanding, high-social-impact industry\\nAn open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.\\nA truly multicultural experience: you will have the chance to work with and learn from people from\u00a0different geographies, nationalities, and backgrounds.\\nStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.\\nApplication Deadline\\nAugust 28, 2026\", \"datePosted\": \"2026-08-13\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Sun King Formerly Greenlight Planet\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-27T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Sun King Formerly Greenlight Planet<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-27<\/p>\n<h3>Job Description<\/h3>\n<p>About The Role<br \/>We are looking for a results-focused Area Collections Executive ACE to deliver portfolio collections and risk management within the hub. The role focuses on resolving defaulted and low-consumption accounts, managing complex customer cases, and assisting Energy Officers with difficult collections and repossessions.<br \/>The ACE will play a key role in protecting portfolio quality, improving customer payment behaviour and ensuring timely resolution of emerging portfolio risks. This is a hub-based role with significant field engagement.<br \/>What you would be expected to do<br \/>Default resolution \u2014 carrying out repossession and ensuring recovery is carried out effectively and that recovered products are delivered to the depot, while assisting field teams to close on pending repossessions<br \/>Portfolio recovery &#038; resolution \u2014 contacts allocated accounts and actions payment resolutions<br \/>Relocations \u2014 verifies client relocation requests, coordinates account transfers between hubs, and manages recovery or closure for clients moving outside operational areas.<br \/>Impromptu uninstallations \u2014 Handles urgent uninstallation requests that fall outside scheduled activities, coordinating field teams for retrieval and escalating exceptional cases.<br \/>Fraud, misconduct &#038; tampering \u2014 Reports fraud, misconduct, and product tampering, documenting findings and escalating them to the Risk Manager.<br \/>Repossession disputes \u2014 Addresses customer complaints arising from repossessions, reviews EO Energy Officers compliance, and resolves disputes or repayment arrangements.<br \/>Client &#038; EO Energy Officers conflict resolution \u2014 Investigates and resolves disputes between clients and EOs, escalating serious cases to management.<br \/>Theft &#038; stolen products \u2014 Manages stolen product reports, verifies incidents, coordinates recovery, and escalates cases to the Risk Manager.<br \/>Repayment alignments &#038; consumption requests \u2014 Reviews repayment concerns and cookstove replacement requests by checking account and payment history.<br \/>Contract terms \u2014 Clarifies contractual terms and ownership transfers and resolves related disputes.<br \/>Coordinates &#038; photo handover \u2014 Provides verified client location and ID details to EOs Energy Officers for visits to clients who refuse to engage, in line with the data protection policy.<br \/>Non-recoverable account switches \u2014 Escalates accounts from EO Energy Officer to Risk Manager where recovery attempts have failed and ensures portfolio metrics do not unfairly penalize agents for advance bulk payments.<br \/>Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.<br \/>Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.<br \/>Training Agents Energy Officers on dealing with repossessions and difficult customer collection issues.<br \/>Driving operating rhythm to follow-up with Agents Field Officers to ensure they are completing their collection calls and repossession tasks on time.<br \/>You might be a strong candidate if you:<br \/>Have at least 2 years of experience preferably in the Collections<br \/>Have credit management Experience in a MFI\/Bank\/Fintech\/PAYGO company Added Advantage<br \/>Have experience as a motorbike rider<br \/>Have great people skills.<br \/>Have fraud detection &#038; Investigation.<br \/>Are attentive to detail.<br \/>Are Proficient in Microsoft Excel<br \/>Have problem-solving capabilities.<br \/>Have good communication and presentation skills.<br \/>Are a good planner.<br \/>Have previous work experience in Field collections Added Advantage.<br \/>What Sun King Offers<br \/>Professional growth in a dynamic, rapidly expanding, high-social-impact industry<br \/>An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.<br \/>A truly multicultural experience: you will have the chance to work with and learn from people from\u00a0different geographies, nationalities, and backgrounds.<br \/>Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.<br \/>Application Deadline<br \/>August 28, 2026<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Sun King (Formerly Greenlight Planet) on sunking.pinpointhq.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1306488\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-27 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Sun King Formerly Greenlight Planet Location: Nairobi Job Type: Full Time Apply Before: 2026-08-27 Job Description About The RoleWe are looking for a results-focused Area Collections Executive ACE to deliver portfolio collections and risk management within the hub. The role focuses on resolving defaulted and low-consumption accounts, managing complex customer cases, and assisting Energy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1589],"class_list":["post-107797","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-sun-king-formerly-greenlight-planet"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=107797"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107797\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=107797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=107797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=107797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}