{"id":107812,"date":"2026-08-14T09:01:57","date_gmt":"2026-08-14T09:01:57","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/business-analyst-debt-collection-nairobi\/"},"modified":"2026-08-14T09:01:57","modified_gmt":"2026-08-14T09:01:57","slug":"business-analyst-debt-collection-nairobi","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/business-analyst-debt-collection-nairobi\/","title":{"rendered":"Business Analyst- Debt Collection &#8211; Nairobi"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Business Analyst- Debt Collection - Nairobi\", \"description\": \"What you will do:\\nWe are looking for a\\nSenior Business Analyst\\nto drive data-informed decision-making, process optimization, and system enhancements within our Debt Collection operations.\\nThis role sits at the intersection of\\nbusiness analysis, product ownership, and operational improvement\\n, with a strong focus on translating business needs into practical, data-driven solutions. The successful candidate will work closely with stakeholders across Debt Collection to identify opportunities for automation, improve workflows, and deliver scalable solutions.\\nThe role also incorporates elements of\\nProduct Ownership\\n, including requirement definition, backlog support, and collaboration with development teams to ensure solutions meet business needs.\\nKey Responsibilities\\nBusiness Analysis & Stakeholder Engagement\\nEngage business stakeholders to gather, document, and validate business requirements.\\nTranslate operational needs into\\nclear user stories, use cases, and process flows\\n.\\nFacilitate discussions to identify pain points and opportunities for improvement.\\nProcess Improvement & Operational Efficiency\\nAnalyze and redesign business processes to improve efficiency, scalability, and performance.\\nIdentify opportunities for\\nautomation and digitization\\nof manual workflows.\\nDevelop SOPs, process documentation, and best practice guidelines.\\nSupport continuous improvement initiatives within Debt Collection operations call center, field teams, case management.\\nProduct & Technology Collaboration Product Ownership Support\\nWork closely with HOD and Managers to define and refine product requirements.\\nSupport backlog prioritization and ensure alignment with business needs.\\nParticipate in Agile ceremonies sprint planning, reviews, testing.\\nCoordinate UAT, gather user feedback, and support rollout of new features and tools.\\nAct as a bridge between business and technology teams to ensure effective solution delivery.\\nData, Reporting & Analytics\\nUse data to identify trends, diagnose business issues, and recommend improvements.\\nDesign and maintain dashboards and reports to support operational performance.\\nRespond to ad-hoc data requests and provide actionable insights.\\nMonitor key operational KPIs and track the impact of implemented solutions.\\nIdentify and escalate data quality issues to relevant teams.\\nSolution Development & Tools\\nBuild and maintain\\nlow-code\/no-code solutions\\ne.g., PowerApps, SharePoint tools, dashboards to support business needs.\\nStandardize data collection and reporting processes.\\nCollaborate with developers on more complex solutions by providing clear requirements and validating outputs.\\nTraining & Adoption\\nDevelop user documentation, guides, and training materials for new systems and processes.\\nConduct training sessions for business users to improve data literacy and tool adoption.\\nSupport change management and ensure successful adoption of new solutions.\\nContinuous Improvement & Innovation\\nProactively identify opportunities to improve existing systems, reports, and workflows.\\nConduct research and recommend innovative solutions to enhance operations.\\nChallenge existing processes and contribute ideas to improve efficiency and performance.\\nWhat you will need:\\nBachelor\u2019s degree in Business, IT, Data Analytics, Computer Science, or a related field.\\n4\u20136 years of experience\\nin Business Analysis, Product Analysis, Operations Improvement, or similar roles.\\nExperience working with\\ncross-functional teams\\nin a fast-paced environment.\\nStrong analytical and problem-solving skills with a data-driven mindset.\\nExperience translating business requirements into functional specifications or user stories.\\nFamiliarity with Agile\/Scrum methodologies.\\nExcellent communication and stakeholder management skills.\\nAbility to manage multiple priorities and deliver in a dynamic environment.\\nNice to Have\\nExperience in fintech, lending, debt collection, or financial services.\\nExperience working on automation, workflow tools, or operational systems.\\nKnowledge of BI tools e.g., Power BI, Tableau and low-code platforms.\\nExperience with tools such as JIRA, Azure DevOps, or similar.\\nBenefits & Why Join Us\\nWork for an International Fintech Group\\nAs part of\\nEleving Group\\n, you will join a fast-growing international fintech operating across\\nEurope, Africa, and Asia\\n, serving hundreds of thousands of customers.\\nGlobal Exposure\\nOpportunity to collaborate with international teams across multiple markets\\nExposure to best practices in fintech, lending, and digital operations\\nPossibility to contribute to projects that scale beyond Kenya\\nCareer Growth\\nStrong focus on professional development and internal career mobility\\nOpportunity to lead high-impact strategic initiatives\\nExposure to product, technology, and operational leadership\\nDynamic Work Environment\\nWork in a fast-paced fintech environment\\nYour ideas can quickly turn into real operational improvements\\nHigh level of ownership and autonomy\\nCompetitive Package\\nPerformance-based incentives\\nOpportunities f\", \"datePosted\": \"2026-08-13\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Mogo Finance\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-27T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Mogo Finance<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-27<\/p>\n<h3>Job Description<\/h3>\n<p>What you will do:<br \/>We are looking for a<br \/>Senior Business Analyst<br \/>to drive data-informed decision-making, process optimization, and system enhancements within our Debt Collection operations.<br \/>This role sits at the intersection of<br \/>business analysis, product ownership, and operational improvement<br \/>, with a strong focus on translating business needs into practical, data-driven solutions. The successful candidate will work closely with stakeholders across Debt Collection to identify opportunities for automation, improve workflows, and deliver scalable solutions.<br \/>The role also incorporates elements of<br \/>Product Ownership<br \/>, including requirement definition, backlog support, and collaboration with development teams to ensure solutions meet business needs.<br \/>Key Responsibilities<br \/>Business Analysis &#038; Stakeholder Engagement<br \/>Engage business stakeholders to gather, document, and validate business requirements.<br \/>Translate operational needs into<br \/>clear user stories, use cases, and process flows<br \/>.<br \/>Facilitate discussions to identify pain points and opportunities for improvement.<br \/>Process Improvement &#038; Operational Efficiency<br \/>Analyze and redesign business processes to improve efficiency, scalability, and performance.<br \/>Identify opportunities for<br \/>automation and digitization<br \/>of manual workflows.<br \/>Develop SOPs, process documentation, and best practice guidelines.<br \/>Support continuous improvement initiatives within Debt Collection operations call center, field teams, case management.<br \/>Product &#038; Technology Collaboration Product Ownership Support<br \/>Work closely with HOD and Managers to define and refine product requirements.<br \/>Support backlog prioritization and ensure alignment with business needs.<br \/>Participate in Agile ceremonies sprint planning, reviews, testing.<br \/>Coordinate UAT, gather user feedback, and support rollout of new features and tools.<br \/>Act as a bridge between business and technology teams to ensure effective solution delivery.<br \/>Data, Reporting &#038; Analytics<br \/>Use data to identify trends, diagnose business issues, and recommend improvements.<br \/>Design and maintain dashboards and reports to support operational performance.<br \/>Respond to ad-hoc data requests and provide actionable insights.<br \/>Monitor key operational KPIs and track the impact of implemented solutions.<br \/>Identify and escalate data quality issues to relevant teams.<br \/>Solution Development &#038; Tools<br \/>Build and maintain<br \/>low-code\/no-code solutions<br \/>e.g., PowerApps, SharePoint tools, dashboards to support business needs.<br \/>Standardize data collection and reporting processes.<br \/>Collaborate with developers on more complex solutions by providing clear requirements and validating outputs.<br \/>Training &#038; Adoption<br \/>Develop user documentation, guides, and training materials for new systems and processes.<br \/>Conduct training sessions for business users to improve data literacy and tool adoption.<br \/>Support change management and ensure successful adoption of new solutions.<br \/>Continuous Improvement &#038; Innovation<br \/>Proactively identify opportunities to improve existing systems, reports, and workflows.<br \/>Conduct research and recommend innovative solutions to enhance operations.<br \/>Challenge existing processes and contribute ideas to improve efficiency and performance.<br \/>What you will need:<br \/>Bachelor\u2019s degree in Business, IT, Data Analytics, Computer Science, or a related field.<br \/>4\u20136 years of experience<br \/>in Business Analysis, Product Analysis, Operations Improvement, or similar roles.<br \/>Experience working with<br \/>cross-functional teams<br \/>in a fast-paced environment.<br \/>Strong analytical and problem-solving skills with a data-driven mindset.<br \/>Experience translating business requirements into functional specifications or user stories.<br \/>Familiarity with Agile\/Scrum methodologies.<br \/>Excellent communication and stakeholder management skills.<br \/>Ability to manage multiple priorities and deliver in a dynamic environment.<br \/>Nice to Have<br \/>Experience in fintech, lending, debt collection, or financial services.<br \/>Experience working on automation, workflow tools, or operational systems.<br \/>Knowledge of BI tools e.g., Power BI, Tableau and low-code platforms.<br \/>Experience with tools such as JIRA, Azure DevOps, or similar.<br \/>Benefits &#038; Why Join Us<br \/>Work for an International Fintech Group<br \/>As part of<br \/>Eleving Group<br \/>, you will join a fast-growing international fintech operating across<br \/>Europe, Africa, and Asia<br \/>, serving hundreds of thousands of customers.<br \/>Global Exposure<br \/>Opportunity to collaborate with international teams across multiple markets<br \/>Exposure to best practices in fintech, lending, and digital operations<br \/>Possibility to contribute to projects that scale beyond Kenya<br \/>Career Growth<br \/>Strong focus on professional development and internal career mobility<br \/>Opportunity to lead high-impact strategic initiatives<br \/>Exposure to product, technology, and operational leadership<br \/>Dynamic Work Environment<br \/>Work in a fast-paced fintech environment<br \/>Your ideas can quickly turn into real operational improvements<br \/>High level of ownership and autonomy<br \/>Competitive Package<br \/>Performance-based incentives<br \/>Opportunities for international collaboration and career growth within the group<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1306262\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-27 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Mogo Finance Location: Nairobi Job Type: Full Time Apply Before: 2026-08-27 Job Description What you will do:We are looking for aSenior Business Analystto drive data-informed decision-making, process optimization, and system enhancements within our Debt Collection operations.This role sits at the intersection ofbusiness analysis, product ownership, and operational improvement, with a strong focus on translating [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1515,1412],"class_list":["post-107812","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-mogo-finance","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=107812"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107812\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=107812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=107812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=107812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}