{"id":107814,"date":"2026-08-14T09:02:48","date_gmt":"2026-08-14T09:02:48","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/quality-assuarance-analyst-device-financing\/"},"modified":"2026-08-14T09:02:48","modified_gmt":"2026-08-14T09:02:48","slug":"quality-assuarance-analyst-device-financing","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/quality-assuarance-analyst-device-financing\/","title":{"rendered":"Quality Assuarance Analyst (Device Financing)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Quality Assuarance Analyst (Device Financing)\", \"description\": \"What you will do:\\nConduct routine call audits and document findings, highlighting both strengths and\u00a0areas requiring improvement.\\nCreate detailed evaluation reports that include performance metrics, trends, and\u00a0actionable insights.\\nProvide regular performance updates to DC Team leaders and DC Manager on the recurring issues or notable patterns.\\nOffer constructive feedback and coaching to agents based on call assessment results to\u00a0enhance customer interaction and overall performance.\\nCollaborate with DC manager and team leaders to identify skill gaps and training needs.\\nSupport the development of training materials and facilitate sessions aimed at improving agents\u2019 competencies and understanding of debt collection procedures.\\nDevelop effective performance assessments using appropriate measurement indicators.\\nConduct group training sessions and one-on-one coaching with call center agents.\\nAnalyze key performance indicators KPIs to identify trends, performance gaps, and\u00a0opportunities for improvement.\\nEstablish and maintain standards for customer interactions and oversee the implementation of monitoring programs.\\nWhat you will need:\\nDegree or Diploma in Business, Social Sciences, or a related field.\\nMinimum of two years of relevant experience.\\nExcellent communication and interpersonal skills.\\nStrong analytical and problem-solving abilities.\\nGood understanding of debt collection processes.\\nAbility to deliver constructive feedback clearly and professionally.\\nHighly adaptable, detail-oriented, and capable of working independently\\nWith us you will:\\nFeel Good\\nFriendly and dynamic work environment.\\nOpportunity of being absorbed as a permanent employee after six months based on performance.\\nSupport from a professional international team.\\nOpportunity for personal development\\nWin\\nFast results without the friction of bureaucracy\\ngreat victories due to the transparency of the company and its goals\\nbonuses and awards for the great work\\nparticipate in victory celebrations with your co-workers\\nGrow\\ntogether with an intelligent team\\nyourself and the company with the established feedback culture\\nyour knowledge with training possibilities\", \"datePosted\": \"2026-08-13\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Mogo Finance\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-27T23:59:59\", \"employmentType\": \"CONTRACTOR\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Mogo Finance<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Contract<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-27<\/p>\n<h3>Job Description<\/h3>\n<p>What you will do:<br \/>Conduct routine call audits and document findings, highlighting both strengths and\u00a0areas requiring improvement.<br \/>Create detailed evaluation reports that include performance metrics, trends, and\u00a0actionable insights.<br \/>Provide regular performance updates to DC Team leaders and DC Manager on the recurring issues or notable patterns.<br \/>Offer constructive feedback and coaching to agents based on call assessment results to\u00a0enhance customer interaction and overall performance.<br \/>Collaborate with DC manager and team leaders to identify skill gaps and training needs.<br \/>Support the development of training materials and facilitate sessions aimed at improving agents\u2019 competencies and understanding of debt collection procedures.<br \/>Develop effective performance assessments using appropriate measurement indicators.<br \/>Conduct group training sessions and one-on-one coaching with call center agents.<br \/>Analyze key performance indicators KPIs to identify trends, performance gaps, and\u00a0opportunities for improvement.<br \/>Establish and maintain standards for customer interactions and oversee the implementation of monitoring programs.<br \/>What you will need:<br \/>Degree or Diploma in Business, Social Sciences, or a related field.<br \/>Minimum of two years of relevant experience.<br \/>Excellent communication and interpersonal skills.<br \/>Strong analytical and problem-solving abilities.<br \/>Good understanding of debt collection processes.<br \/>Ability to deliver constructive feedback clearly and professionally.<br \/>Highly adaptable, detail-oriented, and capable of working independently<br \/>With us you will:<br \/>Feel Good<br \/>Friendly and dynamic work environment.<br \/>Opportunity of being absorbed as a permanent employee after six months based on performance.<br \/>Support from a professional international team.<br \/>Opportunity for personal development<br \/>Win<br \/>Fast results without the friction of bureaucracy<br \/>great victories due to the transparency of the company and its goals<br \/>bonuses and awards for the great work<br \/>participate in victory celebrations with your co-workers<br \/>Grow<br \/>together with an intelligent team<br \/>yourself and the company with the established feedback culture<br \/>your knowledge with training possibilities<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1306264\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-27 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Mogo Finance Location: Nairobi Job Type: Contract Apply Before: 2026-08-27 Job Description What you will do:Conduct routine call audits and document findings, highlighting both strengths and\u00a0areas requiring improvement.Create detailed evaluation reports that include performance metrics, trends, and\u00a0actionable insights.Provide regular performance updates to DC Team leaders and DC Manager on the recurring issues or notable [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1443,1413,1515,1412],"class_list":["post-107814","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-contract","tag-job-listing","tag-mogo-finance","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=107814"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/107814\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=107814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=107814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=107814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}