{"id":108696,"date":"2026-08-18T04:29:20","date_gmt":"2026-08-18T04:29:20","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/delivery-owner\/"},"modified":"2026-08-18T04:29:20","modified_gmt":"2026-08-18T04:29:20","slug":"delivery-owner","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/delivery-owner\/","title":{"rendered":"Delivery Owner"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Delivery Owner\", \"description\": \"Role Summary\\nAs a Delivery Owner, you are responsible for the delivery of complex client projects across global and multi-region environments.\\nThis is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully.\\nSuccess in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.\\nYou will Support Accounts Characterised By:\\nGlobal \/ multi-region delivery\\nExecutive-level stakeholders\\nSpecialised\u00a0 talent\\nRegulatory and compliance requirements\\nCustomised delivery solutions\\nFrequent change, ambiguity, and escalations\\nHigh operational intensity\\nResponsibilities:\\nDelivery Ownership\\nOwn end-to-end delivery performance SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL\\nLead delivery in complex, fast-changing environments\\nTake full accountability for client commitments and outcomes\\nIdentify risks early and drive resolution\\nLead the resolution of incidents and ensure service continuity\\nBalance client expectations with operational and commercial realities\\nClient & Stakeholder Management\\nBuild trusted relationships with senior client stakeholders Directors, VPs, Executives\\nLead governance and delivery discussions\\nProvide clear recommendations and solutions\\nChallenge unrealistic expectations constructively\\nAct as a trusted delivery partner to the client\\nCross-Functional Delivery Leadership\\nCoordinate project delivery teams at all levels for successful delivery\\nDrive accountability and execution across all delivery contributors\\nAlign internal teams Ops, Talent, Finance, Compliance etc to deliver priorities\\nRemove blockers and manage dependencies\\nInfluence stakeholders without direct authority\\nSupport workforce planning for specialised talent needs\\nGovernance & Compliance\\nEnsure compliance with contractual, regulatory, legal, and security requirements\\nMaintain strong governance and reporting standards\\nRequirements\\nWhat Sets You Apart\\nYou are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity.\\nYou communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed.\\nYou are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.\\nSuccess Measures\\nSLA \/ KPI delivery\\nClient satisfaction and retention\\nDelivery against commitments\\nOperational stability\\nRisk and escalation management\\nGovernance and compliance adherence\\nEffective cross-functional execution\\nRevenue and Margin attainment\\nExperience\\n7+ years in Service Delivery, Project\/Program Management, Operations, or Client Delivery roles\\nExperience managing complex, multi-country or enterprise accounts\\nStrong experience with executive stakeholders and high-pressure delivery environments\\nSolid understanding of commercial impact, risk, and workforce coordination\", \"datePosted\": \"2026-08-18\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"CloudFactory\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-09-01T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> CloudFactory<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time , Hybrid<\/p>\n<p><strong>Apply Before:<\/strong> 2026-09-01<\/p>\n<h3>Job Description<\/h3>\n<p>Role Summary<br \/>As a Delivery Owner, you are responsible for the delivery of complex client projects across global and multi-region environments.<br \/>This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully.<br \/>Success in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.<br \/>You will Support Accounts Characterised By:<br \/>Global \/ multi-region delivery<br \/>Executive-level stakeholders<br \/>Specialised\u00a0 talent<br \/>Regulatory and compliance requirements<br \/>Customised delivery solutions<br \/>Frequent change, ambiguity, and escalations<br \/>High operational intensity<br \/>Responsibilities:<br \/>Delivery Ownership<br \/>Own end-to-end delivery performance SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL<br \/>Lead delivery in complex, fast-changing environments<br \/>Take full accountability for client commitments and outcomes<br \/>Identify risks early and drive resolution<br \/>Lead the resolution of incidents and ensure service continuity<br \/>Balance client expectations with operational and commercial realities<br \/>Client &#038; Stakeholder Management<br \/>Build trusted relationships with senior client stakeholders Directors, VPs, Executives<br \/>Lead governance and delivery discussions<br \/>Provide clear recommendations and solutions<br \/>Challenge unrealistic expectations constructively<br \/>Act as a trusted delivery partner to the client<br \/>Cross-Functional Delivery Leadership<br \/>Coordinate project delivery teams at all levels for successful delivery<br \/>Drive accountability and execution across all delivery contributors<br \/>Align internal teams Ops, Talent, Finance, Compliance etc to deliver priorities<br \/>Remove blockers and manage dependencies<br \/>Influence stakeholders without direct authority<br \/>Support workforce planning for specialised talent needs<br \/>Governance &#038; Compliance<br \/>Ensure compliance with contractual, regulatory, legal, and security requirements<br \/>Maintain strong governance and reporting standards<br \/>Requirements<br \/>What Sets You Apart<br \/>You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity.<br \/>You communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed.<br \/>You are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.<br \/>Success Measures<br \/>SLA \/ KPI delivery<br \/>Client satisfaction and retention<br \/>Delivery against commitments<br \/>Operational stability<br \/>Risk and escalation management<br \/>Governance and compliance adherence<br \/>Effective cross-functional execution<br \/>Revenue and Margin attainment<br \/>Experience<br \/>7+ years in Service Delivery, Project\/Program Management, Operations, or Client Delivery roles<br \/>Experience managing complex, multi-country or enterprise accounts<br \/>Strong experience with executive stakeholders and high-pressure delivery environments<br \/>Solid understanding of commercial impact, risk, and workforce coordination<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to CloudFactory on jobs.workable.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1309743\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-09-01 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: CloudFactory Location: Nairobi Job Type: Full Time , Hybrid Apply Before: 2026-09-01 Job Description Role SummaryAs a Delivery Owner, you are responsible for the delivery of complex client projects across global and multi-region environments.This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1599,1416,1413,1412],"class_list":["post-108696","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-cloudfactory","tag-full-time-hybrid","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108696","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=108696"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108696\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=108696"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=108696"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=108696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}